This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.

If you have any questions or want to talk about any of this, please contact us.

Unlimited data plan: Subject to our fair usage policy available at Sky Mobile Fair Usage Policy. Mix anytime. Rolling data to your Sky Piggybank is not available on Unlimited data plans. If you mix from an Unlimited data plan down to another data plan, you will start to roll data to your Sky Piggybank from when your new plan starts. Downgrades effective month following selection. If you mix from another data plan up to an Unlimited data plan, you will still have access to your existing Sky Piggybank and can redeem data as usual for as long as it is valid.

99% UK Network Coverage: 4G outdoor network available to 99% of UK population.

Awards: Which? Recommended Mobile Phone Provider April, 2022. Expert Reviews Mobile Network Awards: Best Value September, 2021. Choose Mobile Awards: Best Value April, 2022.

Offers:

£5 off introductory 100MB data plan: For new and existing customers with any purchase of a phone or tablet. Offer lost if you upgrade or Mix your data plan (standard price currently £5pm). Price of 100MB plan subject to change

MacBook data plan connection: All Apple MacBook models (MacBook Air M2 13”, MacBook Air M2 13”, MacBook Air M2 15”, MacBook Pro 13”, MacBook Pro 14” and MacBook Pro 16”, MacBook Air M3 13", MacBook Air M3 15", MacBook Air M4 13", MacBook Air M4 15") require a compatible dongle for data plan connection. Data plans purchased through Sky Mobile can be used with compatible dongles, or in other compatible devices. Data plan subject to 12-month min term. Subject to availability. 18+. Direct Debit. Terms apply.

Unlimited Data for £22 a month: Subject to status and credit check. Offer only available on new plans and when bought with a phone. Data offer lost if you Mix to another plan. 12-month minimum term. Data plan price may increase during your new minimum term (excludes VAT changes). Not available with any other offers. 18+. Terms apply. Fair usage policy applies. See sky.com/FUP.

Unlimited Data for £27 a month: Subject to status and credit check. Offer only available on new plans and when bought with a tablet, laptop or on a SIM-only contract. Data offer lost if you Mix to another plan. 12-month minimum term. Data plan price may increase during your new minimum term (excludes VAT changes). Not available with any other offers. 18+. Terms apply. Fair usage policy applies. See sky.com/FUP.

5GB for £6 a month: Get 5GB of data for £6 a month for the first 6 months. £12 a month thereafter. 12-month minimum term. Subject to status and credit check.  Data offer lost if you Mix to another plan. Data plan price may increase during your new minimum term (excludes VAT changes). Not available with any other offers. 18+. Terms apply.

10GB for £7 a month: Get 10GB of data for £7 a month for the first 6 months. £14 a month thereafter. 12-month minimum term. Subject to status and credit check.  Data offer lost if you Mix to another plan. Data plan price may increase during your new minimum term (excludes VAT changes). Not available with any other offers. 18+. Terms apply.

50GB for £10 a month: Get 50GB of data for £10 a month for the first 6 months. £20 a month thereafter. 12-month minimum term. Subject to status and credit check.  Data offer lost if you Mix to another plan. Data plan price may increase during your new minimum term (excludes VAT changes). Not available with any other offers. 18+. Terms apply.

iPhone Air - save £144: Was £31 a month, now £27 a month, save £144. Based on a saving of £144 on the total cost of the iPhone Air (256GB) over 36 months (was £1128, now £984). Subject to status and credit check. Advertised price based on iPhone Air (256GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

iPhone 15 - save £48: Was £18 a month, now £17 a month, save £48. Based on a saving of £48 on the total cost of the iPhone 15 (128GB) over 36 months (was £660, now £612). Subject to status and credit check. Advertised price based on iPhone 15 (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

iPhone 16 - save £48 Was £22 a month, now £21 a month, save £48. Based on a saving of £48 on the total cost of the iPhone 16 (128GB) over 36 months (was £792, now £744). Subject to status and credit check. Advertised price based on iPhone 16 (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

iPhone 16 Plus - save £48 Was £25 a month, now £24 a month, save £48. Based on a saving of £48 on the total cost of the iPhone 16 Plus (128GB) over 36 months (was £900, now £852). Subject to status and credit check. Advertised price based on iPhone 16 Plus (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Built for Apple Intelligence: Apple Intelligence is available in beta on all iPhone 16 models, iPhone 15 Pro, and iPhone 15 Pro Max, with Siri and device language set to English (Australia, Canada, Ireland, New Zealand, South Africa, UK, or U.S.), as an iOS 18 update. Additional features and languages will be available in April, with more languages coming over the course of the year. Languages supported in 2025 include Chinese, English (India, Singapore), French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Vietnamese.

Samsung Galaxy A36 - save £108: Was £13 a month, now £10 a month, save £108. Based on a saving of £108 on the total cost of the Samsung Galaxy A36 5G (256GB) over 36 months (was £468, now £360). Subject to status and credit check. Advertised price based on Samsung Galaxy A36 5G (256GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Galaxy A56 with Buds3 for £1 a month: Buy a Samsung Galaxy A56 between 6 Jan and 28 Jan 2025 and get a pair Samsung Galaxy Buds3 for £1 extra a month (over 36-months). Once the Samsung Galaxy A56 has been added to the basket, the Buds3 will appear as £1 a month. Buds3 must be purchased in the same transaction as the Samsung Galaxy A56. Available to UK, Isle of Man and Channel Islands residents aged 18+. Subject to availability. Only one Buds3 offer per eligible device purchased. Offer unavailable if phone is returned. If customers return the phone (A56), the Buds3 must also be returned.

Samsung Galaxy S25 FE with Buds3 for £1 a month: Buy a Samsung Galaxy S25 FE between 6 Jan and 28 Jan 2025 and get a pair Samsung Galaxy Buds3 for £1 extra a month (over 36-months). Once the Samsung Galaxy S25 FE has been added to the basket, the Buds3 will appear as £1 a month. Buds3 must be purchased in the same transaction as the Samsung Galaxy S25 FE. Available to UK, Isle of Man and Channel Islands residents aged 18+. Subject to availability. Only one Buds3 offer per eligible device purchased. Offer unavailable if phone is returned. If customers return the phone (S25 FE), the Buds3 must also be returned.

Samsung Galaxy S25 - save £216: Was £26 a month, now £20 a month, save £216. Based on a saving of £216 on the total cost of the Samsung Galaxy S25 5G (256GB) over 36 months (was £936, now £720). Subject to status and credit check. Advertised price based on Samsung Galaxy S25 5G (256GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Galaxy S25 Ultra with Watch8: Customers that have purchased a Samsung Galaxy S25 Ultra 5G from Sky Mobile between 6th January and 28th January are eligible to get Samsung Galaxy Watch8 in Black (while stocks last) which will automatically appear in your order confirmation at no extra cost. When completing your purchase, the Samsung Galaxy Watch8 will not appear in your basket. Samsung Galaxy Watch8 will then be dispatched with your device (subject to availability) or within 30 days after you receive your device. To be eligible to participate in the Promotion you must be an individual that is a resident (aged 18 or over) in the United Kingdom, Isle of Man or Channel Islands (“Participant”). Limited to one gift per order. Maximum 4 claims per household. Customers that return their mobile device for any reason are not eligible to participate.

Samsung Galaxy Z Fold7 - save £180: Was £58 a month, now £53 a month, save £180. Based on a saving of £180 on the total cost of the Samsung Galaxy Z Fold7 5G (256GB) over 36 months (was £2124, now £1944). Subject to status and credit check. Advertised price based on Samsung Galaxy Z Fold7 (256GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Cashback Offer: Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man or Channel Islands residents (18+) only or registered companies in the same. Purchase a Selected new Samsung Smartphone from a Participating Retailer between 18/12/2025 – 29/01/2026 and claim a cashback reward in the form of a Virtual Mastercard® Prepaid Card. Participants must visit www.samsungoffers.claims/WinterWalletUK and be registered with a Samsung account. Participants must upload proof of purchase and provide all other required information (Claim). All Participants must claim within 30 days of purchase. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. Purchased product only to be used to claim in one promotion run by the Promoter. Other exclusions may apply at point of purchase. See www.samsungoffers.claims/WinterWalletUK for full Promotion terms.

Google One Premium with Pixel 10: By subscribing, you agree to terms for Google One, available at one.google.com/terms-of-service, and for offers, available at one.google.com/offer/freetrial. See how Google handles data at www.google.com/policies/privacy. Offer is only available to new users of Google One. Redeem the offer by October 31, 2026 at 11:59pm GMT. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. Unless canceled earlier, Google One will charge £7.99 after the trial ends, billed on a recurring monthly basis. Cancel anytime. No refunds for partial billing periods, except as required by applicable law. Return of purchased device may result in cancellation of subscription. See g.co/pixel/google-one-2TB-6-month-offer for more details.

Google AI Pro with Pixel 10 Pro and Pixel 10 Pro XL: By subscribing, you agree to terms for Google One, available at one.google.com/terms-of-service, and for offers, available at one.google.com/offer/freetrial. See how Google handles data at www.google.com/policies/privacy. Gemini in Google AI Pro and Gemini for Gmail, Docs and more are only available for ages 18+. Gemini for Gmail, Docs and more is only available in select languages. Actual value is £227.88. The Google AI Pro plan offer is available to users with the purchase and activation of a Pixel 10 Pro, Pixel 10 Pro XL or Pixel 10 Pro Fold. Must be 18 years or over. Offer is not available to: Google One users subscribed to an add-on, Google One users subscribed to a higher-tier plan than the one being offered, Google One users on a family plan who are not the plan manager, and Google One users who have a subscription via a third party or affiliate. Redeem the offer by 31 October 2026 at 11.59 p.m. GMT. Valid method of payment required at sign-up, but you will not be charged until the trial period has expired. Unless cancelled earlier, Google AI Pro will charge £18.99 after the trial ends, billed on a recurring monthly basis. You can cancel your trial at no charge at any time before the trial is over. No refunds for partial billing periods, except as required by applicable law. Content and features may change. Offers require a Google account. Return of purchased device may result in cancellation of subscription. See g.co/pixel/google-ai-10-pro-12-month-offer for more details.

Google Pixel 10 Save £144: Was £22 a month, now £18 a month, save £144. Based on a saving of £144 on the total cost of the Google Pixel 10 (128GB) over 36 months (was £804, now £660). Subject to status and credit check. Advertised price based on Google Pixel 10 (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Google Pixel 9a & Buds 2a: Buy a new Google Pixel 9a (subject to availability) from participating retailers, between 8 January 2026 (00:01 GMT) and 4 February 2026 (23:59 GMT) and receive a pair of Google Pixel Buds 2a (worth £129). The Google Pixel 9a may be purchased on a mobile network contract or SIM free. Claims must be submitted after 14 days from purchase and between 23 January 2026 – 21 March 2026. To redeem this offer and review the full terms and conditions please visit https://reward-promos.com/january26. Participants must be 18 or older and have a delivery address in the United Kingdom. Max 2 per household. Max 8 per business. Employees and family members of employees of participating retailers are not eligible to take part. Offer is non-transferable, and it isn't valid for cash or a cash equivalent. Delivery charges may apply at checkout. Void where prohibited.

Enhanced Trade-In for Pixel 10 Devices: Claim up to an extra £300 when you trade-in your old device: Customers who purchase a selected device from the Google Pixel 10 Series from Sky Mobile between 7th January 2026 and 4th February 2026 and trade-in their old device through https://www.skytradein.co.uk/ are eligible to receive up to £300 in addition to the value of the phone traded—in. Claims must be submitted within 14 days of purchase. Traded-in phones must be sent with 14 days of receiving your new device. Existing Sky Mobile customers swapping to the Google Pixel 10 Series Device must process the trade-in through their Sky Mobile account and will receive the additional trade-in bonus as bill-credit. Bill credit will be applied within 30-days of claim being approved. For full trade-in terms and conditions, please visit: https://www.skytradein.co.uk/terms-and-conditions

Samsung Galaxy Tab A11 - save £36: Was £5.50 a month, now £4.50 a month, save £36. Based on a saving of £36 on the total cost of the Samsung Galaxy Tab A11 (64GB) over 36 months (was £254, now £218). Subject to status and credit check. Advertised price based on Samsung Galaxy Tab A11 (64GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Galaxy Tab S10 FE+ - Save £180: Was £19 a month, now £15 a month, save you £180. Based on a saving of £180 on the total cost of the Samsung Galaxy Tab S10 FE+ (128GB) over 36 months (was £894, now £714). Subject to status and credit check. Advertised price based on Samsung Galaxy Tab S10 FE+ (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Galaxy Tab S11 - Save £144: Was £24 a month, now £21 a month, save £144. Based on a saving of £144 on the total cost of the Samsung Galaxy Tab S11 (128GB) over 36 months (was £1128, now £984). Subject to status and credit check. Advertised price based on Samsung Galaxy Tab S11 (128GB) Swap24 plan with 100MB data plan. 36-month interest free loan required for device. Data plan subject to 12-month min term. Data plan price may increase during your new minimum term. Option to buy device without a loan. See sky.com/swaphelp for details. Subject to availability. 18+. Terms apply.

Samsung Galaxy Tab S11 and S11 Ultra Slim Book Cover Gift: Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a new Samsung Galaxy Tab S11 or Tab S11 Ultra (all colours/variants) (each a Promotion Product) from a Participating Retailer between 23/12/2025 to 21/01/2026 and claim a Slim Book Cover Keyboard in Black by redemption. No cash alternative. To claim, Participants must visit www.samsungoffers.claims/S11BookCover, upload proof of purchase and provide all other required information (Claim) within 30 days of purchase. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. See visit www.samsungoffers.claims/S11BookCover for full Promotion terms.

Northern Ireland: Devices which do not support charging via a USB-C connection are unavailable to customers in Northern Ireland.

Sky VIP: Requires compatible smartphone, My Sky app and broadband/3G/4G (charges may apply). See sky.com/vipterms for full terms and eligibility. My Sky app available on compatible Apple and Android devices. Compatible device and software requirements at sky.com/help and the App Store. App features and functions vary by platform/device. Further terms apply.

Sky Mobile Accessories Monthly price shown based on 36m loan. Subject to status and credit check. Loans payable within 12, 24 or 36 months. SWAP not applicable to accessories. Option to buy accessory without a loan. Accessories subject to availability. Accessories come with a 12m or 24m manufacturer’s warranty. For specific warranty information including duration, see sky.com/help/devicesupport/

Your Sky Mobile services and contract: Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. A 12 month minimum term applies to your Sky Mobile service.

If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment.

Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs).

Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise.

You must activate your SIM card within 31 days of receipt.

Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM.

Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay.

Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile.

If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information.

If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46).

As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker.

Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK.

Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings.

Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are.

Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling.

Unused data will be rolled over into your Sky piggybank at the end of each billing period, except on the Unlimited data plan. You can choose to redeem data in your Sky Piggybank in increments of 1GB. Accumulated data expires after 12 months.

For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement.

Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G.

Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.

Paying for your services: We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred.

You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services.

The access charge for calls to 0845, 0870 and other 'service numbers' is 95p a minute.

With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details.

Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service.

For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com.

We will send you confirmation of your Direct Debit agreement separately.

Roll: Redeem data in 1GB increments. Use within 12 months. Share unused rolled over monthly data with up to 7 SIMs on your account. You cannot roll data from an Unlimited Data Plan to your Sky Piggybank

Swap: Subject to status and credit check. 36 month interest free loan or outright handset purchase required for Swap24. Data Plan subject to 12 month minimum term. Sky will buy the old Sky phone and credit your loan account with proceeds. Loan must be paid in full to Swap. Phone condition criteria and market value adjustment may apply. Phone subject to availability. 18+. Terms apply. See sky.com/swaphelp for details.

Mix: 12-month minimum term. Downgrades effective from the following month.

Text to Switch: Text your current provider with PAC to 65075 to keep your existing no. or STAC to 75075 to leave without it. Code provided within 60 seconds. Code must be given to gaining provider to start switching process. See provider website for info.

Unlimited Calls and Texts: Unlimited Calls and Texts Inclusive calls to UK, Channel Isles and Isle of Man landlines (01, 02, & 03) and texts to UK, Channel Isles and Isle of Man mobile numbers (07). Subject to our acceptable use policy at sky.com/mobileterms.

Watch: UK only. Requires an active airtime plan with minimum 50MB data available. Content depends on Sky TV package. Some live TV programmes may be unavailable. Streaming ads prior to and within On Demand content and adverts contained within Sky apps may use data allowance. More information, Compatible apps, device and software requirements at sky.com/watchmobile. Downloads only available over Wi-Fi in the UK. Subject to fair use policy.

24/7 Switch Support: UK’s only 24/7 real person switching support from major providers. Verify at sky.com/switchsupport.

Complaints: Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.

Sky Protect Policy details

This is an optional policy. It does not have to be purchased at the same time as your mobile phone. This policy is designed to meet the demands and needs of those who wish to insure their mobile phone against breakdown and accidental damage, and also against loss and theft (if selected).

All prices include all applicable taxes (including IPT). If the payment date you chose is within 14 days of you purchasing the policy, Domestic & General will not take the first Direct Debit on your chosen date. All subsequent collections will be debited on the date you chose.

Alternative Insurance

You should be aware that similar warranties are available from other high street outlets, insurance companies and other providers. Some household insurance policies offer cover for accidental damage, fire or theft.

Eligibility Criteria

You must be at least 18 years old and a resident in the United Kingdom, Isle of Man or Channel Islands to be eligible. Your mobile phone must be used for personal and non-business purposes only. The IMEI Number on the mobile or SIM gate must not have been tampered with in any way making the mobile unidentifiable.

Your right to cancel

If you change your mind during the 45 day period from receipt of your documentation or from the policy start date, which is later (“the cooling off period”), you can cancel your policy and Domestic & General will refund any premium paid.

If you cancel your policy after the cooling off period, then your policy will remain in place until the end of the period for which you have already paid and you will not receive any refund. If at any time Domestic & General have provided you with a cash settlement or a voucher for a replacement, your policy will automatically end and no premium will be refunded.

If Domestic & General have reasonable grounds to believe that you have (or anyone acting for you has) claimed under this policy knowing the claim to be dishonest, exaggerated or fraudulent then they may cancel the policy immediately without any refund of premium or excess.

If you fail to comply with certain conditions and obligations Domestic & General may bring your policy to an end and will not provide any further services to you under the policy. They reserve the right to cancel your policy by giving you fourteen (14) days’ notice. In each case, you will receive a refund of any premium paid for unused days of your policy and Domestic & General will confirm any such ending or cancellation in writing to the last address you gave them.

How to complain

If you wish to complain or you are unhappy with the service provided, please contact the Domestic & General customer services team on 0333 000 9769, write to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to My Account on www.domesticandgeneral.com

Domestic & General’s complaints handling policy can be found on their website. If you are not satisfied with how Domestic & General respond you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The financial Ombudsman Service, Exchange Tower, London E14 9SR, on the website financial-ombudsman.org.uk, or by email at: complaint.info@financial-ombudsman.org.uk

Governing law and statutory rights

Domestic & General will communicate with you in English and English Law will apply unless they agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights. These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.

The Financial Services Compensation Scheme

Domestic & General are covered by the Financial Services Compensation Scheme. If they cannot meet their obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk

General: The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights.

Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141, or by changing your preferences via your online account.

If you want to keep your number, you'll need a PAC code from your current provider.

We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.