Contacting Sky

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.

For the latest information on how Coronavirus (Covid-19) may be affecting our Sky services, go here.

Remember, you can do most things online at Sky.com. You'll find handy guides that deal with all kinds of issues and queries below. Over 90% of our customers who use our online guides get the help they need before even having to get in touch.

Just pick which Sky service you need help with and follow our help guides.

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