Sky Broadband Superfast

Sky Broadband Superfast: Available in Sky Fibre Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Average download speed: 59Mb. Average upload speed: 18Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area. Five times faster: based on comparison of Sky Broadband Superfast: average download speed (59Mb/s) and upload speed (16Mb/s) against Sky Broadband Essential: average download speed (11Mb/s) and upload speed (0.8Mb/s).

Sky Broadband Ultrafast: Available to 18.5% of UK homes. Speeds vary by location. Availability subject to survey. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). 12 times faster: based on comparison of Sky Broadband Ultrafast: average download speed (145Mb/s) and upload speed (27Mb/s) against Sky Broadband Essential: average download speed (11Mb/s) and upload speed (0.8Mb/s). Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.

^New standalone TV customers only

£39 Sky TV + Sky Broadband Superfast: Prices may change during minimum terms. Sky Q 1TB UHD provided as standard. Must keep all products for duration of minimum terms to benefit from offer pricing, otherwise standard in-contract pricing applies to remaining products: Sky Signature (£25pm), Sky Broadband Superfast (£27pm; includes line rental) and Sky Pay As You Talk (£0pm). Standard out of contract pricing applies after minimum term (currently: Sky Signature £30pm; Sky Broadband Superfast £32pm; Sky Pay As You Talk £0pm. Selection of shows/series available & varies each month. On demand content requires compatible Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. General: Subject to status. Upfront payment may be required. Compatible line required, otherwise £20 connection charge may apply. Sky Hub is loaned to you at no cost, it must be returned at the end of the broadband subscription. Weekend (set up/service visits) cost £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK residential customers only. Email address required so we can keep in touch about your services. Further terms apply.

Sky TV: £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £219. Non-standard set up may cost extra. Weekend set up/service visits cost £15 extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Correct at 13/11/2020. Further terms apply.

Ultimate TV Add On: £6 extra pm with new 18-month minimum term on Sky Signature (£25pm). Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.

Sky Cinema: 1000 movies on demand - Requires compatible Sky box connected to broadband (minimum recommended speed: 3Mb/s (SD); 8Mb/s (HD)). Content depends on Sky TV subscription. HD TV required to watch in HD. Unrivalled range of the best movies: Based on the rolling top 100 box office movies compiled from data provided by Comscore from Sep 2020 found here www.sky.com/bestmovies

Sky Kids: Prices may change during your contract period. Upgrading will move you to our Sky Signature pack, including all your current channels, costing an extra £1 a month for 18 months. Offers you have on your current basic TV monthly subscription may not be added to your new package. Sky Kids: £5 per month. Requires Sky Signature £25pm. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £219. 31 days’ notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.

Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring daily and if a fault is identified this may require an outage of up to 3 minutes. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).

Sky Broadband Superfast Boost is comprised of Sky Broadband Superfast and Boost products which are for domestic purposes only.

Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Sky Broadband Buddy: Sky Broadband Buddy app requires Sky Broadband Essential, Superfast or Ultrafast and Sky Broadband Boost. Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.

Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be 1 month's Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

WiFi Guarantee: Requires Sky Broadband: Essential / Superfast / Ultrafast & Boost. Sky Broadband / Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/guarantee.

New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months, currently £27pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44pm for Sky Broadband Ultrafast 1; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost.

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