Sky TV and Broadband

^ Top Performing Provider: Based on the UK’s top 4 broadband providers (by market share as estimated independently by Enders December 2021 covering up to 30th September 2021 – BT, Sky, Virgin, Talktalk make up to 75.3% of market share) number of complaints per 100,000 customers. Sky received the fewest complaints measured by Ofcom for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 16 November 2021).

Sky Broadband Superfast offer - new customers: Offer ends: 27/01/22. Subject to status. Upfront Payment may be required. Sky Broadband Superfast: Speeds vary by location. Set-up fee: £9.95 router delivery plus £10 connection fee. Average speeds: 59Mbps (download) and 16Mbps (upload). Prices may change during your contract. Available to new and existing customers signing up to separate 18-month term for Sky Broadband Superfast (£25 per month) and Sky Pay as You Talk (£0 per month). Usually, £28 a month for 18 months. Standard prices apply after 18 months (currently £33 for Sky Broadband Superfast and Sky Pay as You Talk). Compatible line required; otherwise £20 connection charge may apply. General: Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord). UK residential customers only. Further terms apply. See sky.com for details.
Selected Sky fibre areas only. Speeds vary by location. Offer end date: 27/01/2022. Subject to status. Switching: Excludes Virgin and other non-Openreach customers. Requires new 18-month terms for either Sky Broadband Superfast (£25 per month (pm); includes line rental), Sky Broadband Boost (£2.50 per month (usually £5 pm)) or both. Separate 18-month contracts apply. Standard prices apply after 18 months (currently £33pm for Sky Broadband Superfast and £5pm Sky Boost). Set-up fee usually £19.95. Offer not available with any other offers. Compatible line required; otherwise £20 connection charge may apply. See sky.com for more details, usage policies and to check your speeds. Sky Broadband Superfast: Average speeds: 59Mbps (download) and 16Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes Wi-Fi performance which varies by device and home environment. Availability subject to survey. No traffic management policy. See sky.com for more details and our Usage Policies. External factors such as internet congestion and home wiring can affect speed. Find out more about Sky’s Speed and Wi-Fi Guarantees at www.sky.com/help/home/broadband.
Sky Broadband Boost: Requires Sky Broadband Superfast. 18-month minimum terms. New 18-month min. terms for Sky Broadband and Talk. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Wi-Fi Guarantee: Requires Sky Broadband Superfast and Boost. Min. 3Mb/s or money back. Refund on Boost component of subscription (£2.50pm) paid during current min term up to date of claim. Claim any time during 18-month min. term. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/help/articles/wifi-guarantee. Sky Pay As You Talk: Full tariff details at sky.com/callpricing. Acceptable and fair use policies apply. General: Sky Hub is loaned to you at no cost, it must be returned at the end of the broadband subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK residential customers only. Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide. Further terms apply.

Sky Broadband Ultrafast: Subject to status. Speeds vary by location. Sky Broadband Ultrafast is available to 25% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Sky Broadband Ultrafast Plus: Subject to status. Speeds vary by location. Sky Broadband Ultrafast Plus is available to 15.7% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Average speeds: 500Mbps (download) and 60Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Ultrafast Plus is 10 x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mbps) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)

Sky Broadband and Talk: New 18 month minimum terms for Sky Broadband, Sky Talk and Sky Broadband Boost (except when Sky Broadband Essential Plus is taken and Sky Broadband Boost is included). Separate contracts apply for Sky Broadband and Sky Talk. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Prices may change during your contract. Standard prices apply after 18 months, currently £35pm for Sky Broadband Essential Plus; £33pm for Sky Broadband Superfast; £40pm for Sky Broadband Ultrafast; £50pm for Sky Broadband Ultrafast Plus; £0-£14pm Sky Talk; and £5pm for Sky Broadband Boost (unless Sky Broadband Essential Plus taken).

WiFi Guarantee: Requires Sky Broadband: Superfast / Ultrafast / Ultrafast Plus & Boost. Sky Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.

Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.

Sky Broadband Essential Plus: Includes Sky Broadband Boost (excluding Wifi guarantee and Sky Broadband Buddy). Sky Network areas only. Speeds vary significantly by location. Average download speed: 11Mb/s. Average upload speed: 0.8Mb/s. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
Sky Broadband Superfast: Available in Sky Fibre Areas only. Average download speed: 59Mb/s. Average upload speed: 16Mb/s. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.

Sky Broadband Ultrafast Plus Speed Guarantee: If, after the first 14 days after activation, the download speed to your hub drops below 400Mb/s for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky Broadband Ultrafast Speed Guarantee: If, after the first 14 days after activation, the download speed to your hub drops below 100Mb/s for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky Broadband Superfast Speed Guarantee: Selected Sky fibre areas only. If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Sky Broadband Boost: Available as optional add on to Sky Broadband Superfast, Ultrafast or Ultrafast Plus customers only. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).