Sky Broadband Superfast

Sky TV (Sky Signature): £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Correct at Wednesday 4 March. Further terms apply.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
Ultimate TV Add on: Ultimate TV Add On: £2pm discount for 18 months with new 18-month minimum term on Sky Signature (£25 pm). Ultimate TV Add-on £4 extra pm, usually £6 extra pm. Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.
Multiscreen: £14 per month. Requires Sky Q box, Sky Signature and Multiscreen subscriptions and Sky Q Mini(s) connected to home broadband. For optimal network performance we recommend connecting no more than four Sky Q Mini boxes. Watch on 2 Sky Q Mini boxes simultaneously with a Sky Q 2TB box and on one Sky Q Mini with a Sky Q 1TB box.
HD: £6 per month. Requires Sky Signature £25pm. Ultimate TV Add On required to watch Netflix in HD. 31 days’ notice to cancel. The HD channels you get depend on your Sky TV/HD subscription HD ready TV required. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
UHD pack: £4 per month. Requires Sky Q UHD compatible box (New customers: Your box will be Ultra HD compatible. Existing customers: Check if your current box is Ultra HD compatible in My Account or the My Sky app.) Sky Signature, HD and Ultra HD subscriptions and Ultra HD ready TV. Ultimate TV Add On required to watch Netflix in UHD. Content depends on Sky TV subscription. Selected content available in UHD. Sky Sports and/or Sky Cinema subscription(s) required for sports and movies in Ultra HD. Ultra HD unavailable via Sky Q Mini(s). 31 days’ notice to cancel.
Kids pack: £5 per month. Requires Sky Signature £25pm. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. 31 days’ notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
£23 Complete Sports offer: Offer ends 09/10/2020. Sky Sports Complete Pack: 18-month minimum term. £23 extra a month (standard in-contract price usually £25 a month) with new 18-month minimum term contract on your Sky TV. Prices may change during this period. Standard price with no contract applies after 18 months (currently £30 a month). Saving: based on comparison of offer price and price for Sky Sports Complete Pack with no contract. General: Correct at 24/09/2020. Further terms apply.
£40 Complete Sports and BT Sport offer: Offer ends 09/10/2020. Sky Sports Complete Pack and BT Sports: 18 month minimum terms. £40 extra a month with new 18-month minimum term contract on your Sky TV. Standard in-contract price applies (Sky Sports Complete Pack £25, BT Sport £22) if either Sky Sports Complete Pack or BT Sport is removed within 18-month period. Prices may change during this period. Standard price with no contract applies after 18 months (currently £30 for Sky Sports Complete Pack, £25 for BT Sport). One-off admin fee (£10) applies to existing Sky Sports Complete customers without a contract. Saving: based on comparison of offer price and price for Sky Sports Complete Pack and BT Sport with no contract. General: Correct at 24/09/2020. Further terms apply.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack. Sky Sports in HD: Included as standard with any Sky Sports pack.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).
HD, Kids Ultra HD and Ultimate TV add on: 31 day contracts apply for each pack.
Sky Sports Cricket and Box Sets: 31 day contracts apply for each pack.
Record more/Store more: Compared with standard 500GB Sky HD box.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable visit go.sky.com. See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen. Allow up to 24 hours for your account to be activated. Concurrent online viewing on 4 devices. Download selected Sky Go content in the UK, Ireland & the EU where eligible - see sky.com/streamintheEU- via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

Sky Broadband Essential: Available in Sky Network Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Sky Broadband Essential. Average download speed: 11Mbps. Average upload speed: 0.8Mb.

Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month).
Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

Sky Broadband Superfast Boost is comprised of Sky Broadband Superfast and Boost products which are for domestic purposes only.

Sky Broadband Ultrafast: Speeds vary by location. Availability subject to survey. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.

Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Sky Broadband Buddy: Sky Broadband Buddy app requires Sky Broadband Essential, Superfast or Ultrafast and Sky Broadband Boost. Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.

Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be 1 month's Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

Sky TV & Superfast Broadband Offer: Sky Fibre areas only. Speeds vary by location. TV set-up: £20 for new customers. £39.95 offer eligibility fee for existing customers. Broadband: £9.95 router delivery; £10 connection fee. Separate 18 month contracts for Sky Signature (£21 per month (pm)), Sky Broadband Superfast (£18pm including line rental) should be updated to £18), Sky Pay As You Talk (£0pm). All Sky Q kit is loaned at no cost and must be returned at the end of your subscription. You own the dish. Standard price applies after 18 months (currently: Sky Signature (£30 per month (pm)), Sky Broadband Superfast (£32pm including line rental) Sky Pay As You Talk (£0pm). General: Compatible line required, otherwise £20 connection charge may apply. Non-standard set-up may cost extra. Further terms apply.

Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring may involve up to 90 second daily outage. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).

WiFi Guarantee: Requires Sky Broadband: Essential / Superfast / Ultrafast & Boost. Sky Broadband / Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/guarantee.

New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months, currently £27pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44pm for Sky Broadband Ultrafast 1; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost.

Sky Talk Evenings and Weekends Extra:  UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy. See sky.com/talk.

Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 25p connection fee applies to all international calls. Subject to Acceptable Use Policy, see sky.com/talk.

Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 25p connection fee applies to all non-inclusive international calls. . Subject to Acceptable Use Policy - see sky.com/talk.

Sky Broadband Superfast: Available in Sky Fibre Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Average download speed: 59Mb. Average upload speed: 18Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.

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