Moving home with Sky Broadband
Whether you already have Sky Broadband, or want to hit the ground running with the UK’s fastest provider in your new home, we’ve got you covered. Here’s what you need to know.
Already have Sky Broadband?
Moving house with Sky Broadband is easy.
Just let us know 2-4 weeks in advance so we can get you ready for move-in day. We’ll be right there with you, so you can focus on getting everything to your new home in one piece.
Have your new address and postcode to hand to check we’re available at your new address. We’ll take a look and let you know what you can get
Usually, you can keep your existing broadband package and move it straight across to your new home. Same package, same price, same great speeds.
Can’t get the same package? No problem, we’ve got plenty of other options to get you set up for moving in.
In the event we’re not available at your new address, you’ll be able to cancel when you move with no exit fees.
Once you book your home move, you can track your progress and any installation dates at any time.
Just let us know 2-4 weeks in advance so we can get you ready for move-in day. We’ll be right there with you, so you can focus on getting everything to your new home in one piece.
Have your new address and postcode to hand to check we’re available at your new address. We’ll take a look and let you know what you can get
Usually, you can keep your existing broadband package and move it straight across to your new home. Same package, same price, same great speeds.
Can’t get the same package? No problem, we’ve got plenty of other options to get you set up for moving in.
In the event we’re not available at your new address, you’ll be able to cancel when you move with no exit fees.
Once you book your home move, you can track your progress and any installation dates at any time.
New to Sky Broadband?
It’s never been easier to switch to Sky Broadband. Just check we’re available at your new address and get in touch 2-4 weeks before you move so we can get you set up for moving in.
We’ll handle your switch by speaking to your old provider so you don’t have to. You can also claim up to £200 toward any leaving fees.
Get connected in your new home with the UK’s fastest provider offering 24/7 support.
Learn more about our speeds to find one that suits you.
See our latest broadband deals.
We’ll handle your switch by speaking to your old provider so you don’t have to. You can also claim up to £200 toward any leaving fees.
Get connected in your new home with the UK’s fastest provider offering 24/7 support.
Learn more about our speeds to find one that suits you.
See our latest broadband deals.
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Frequently Asked Questions
- If you’re already a Sky customer, you can easily move your broadband service to your new address. To start, visit Sky’s moving home help page and book in your home move.
- It can take up to 10 working days to transfer your broadband service to a new address.
- If your current package is available in your new area, you can retain your speed and pricing. If not, you may need to upgrade or downgrade to a different offering. Use our postcode checker to explore your options and get in touch if you need to make any changes.
- No. If you’re switching from another provider, the One Touch Switch process means we’ll handle the cancellation for you.
- If you’re a Sky VIP customer, your home move is free. If not, it will cost £50. If you’re a new customer switching to Sky, you may have to pay your old provider an exit or termination fee.
- When you book a home move with Sky, we will move all your Sky services at once to your new location.
- Yes, you can upgrade or downgrade your broadband package when you move. If you want to make any changes, check our guide to changing your package for more information.
- If you need help moving your broadband service to your new home, our moving home guide can help. If your questions still aren’t answered, you can call one of our Sky experts to assist you.
UK’s only 24/7 real person switching support from major providers. Verify at sky.com/switchsupport
Up to £200 Switching Credit: Visit sky.com/help/articles/switching-credit-offer for more info.
£200 Broadband/Calls/Line Rental Credit: Applicable to all providers. If you decide to switch your broadband, calls and line rental to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £200 Sky account credit (capped at the amount you are charged for those monthly payments (e.g. excluding outstanding call charges). To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.
Offer available to UK residential customers only - excludes the Channel Islands, Isle of Man and ROI. No cash alternative available. Offer invalidated if you cancel your Sky services before your Sky account credit is processed.
£100 TV Credit: Applicable to all providers. If you decide to switch your TV service to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £100 Sky account credit. To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2023.
Award-winning Customer Service: Choose Broadband Awards: Winner of Best Customer Service for 2023.
UK’s Most Popular Broadband Provider 2024: Uswitch
Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.
Pricing
24/7 Switching Support: UK’s only 24/7 switching support from major broadband providers. Verify at sky.com/switchsupport.
Sky Broadband and Sky Talk: Subject to status. Speeds vary by location. Separate 24-month minimum term contracts apply to Sky Broadband, Sky Talk, Sky Broadband Boost, and Sky WiFi Max. Availability to UK homes: Superfast 35 and Superfast 95%, Full Fibre 75, Full Fibre 100, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast all 79%, Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ 12%, Ultrafast 6%. Includes line rental and Sky Talk Pay as You Talk £0pm. Prices may change during contracts. Set-up fee of £9.95 router delivery plus £10 activation fee may be required. Non-standard set-up may cost extra. You must get any consents required (e.g. landlord’s). For full fibre and some part fibre broadband products, Sky Talk is provided as internet calls as standard. These products are not available to customers who are reliant on their landline for emergency services (i.e. do not have a mobile with good signal at home) or who have an emergency care alarm. Average download speed shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. Any Sky kit is loaned to you at no cost and must be returned at the end of your broadband subscription. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds. Prices listed not available with any other offer. UK, Channel Islands, and Isle of Man residential customers only. Further terms apply.
Available to new broadband customers only
Superfast 35: Part-fibre (FTTC / SoGEA). Average speeds: 35Mbps download, 9Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Superfast: Part-fibre (FTTC / SoGEA). Average speeds: 67Mbps download, 16Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 75: Average speeds: 75Mbps download, 16Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 100: Average speeds: 100Mbps download, 18Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £44 per month) applies after the 24-month minimum term.
Ultrafast: Part-fibre (G.Fast). Average speeds: 145Mbps download, 27Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 150: Average speeds: 150Mbps download, 27Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £46 per month) applies after the 24-month minimum term.
Full Fibre 300: Average speeds: 300Mbps download, 40Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £46.50 per month) applies after the 24-month minimum term.
Full Fibre 500: Average speeds: 500Mbps download, 60Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre Gigafast: Average speeds: 900Mbps download, 90Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 2.5 Gigafast+: Average speeds: 2500Mbps download, 2500Mbps upload. Price may change during the minimum term. Standard price (currently £78 per month) applies after the 24-month minimum term.
Full Fibre 5 Gigafast+: Average speeds: 5000Mbps download, 5000Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £88 per month) applies after the 24-month minimum term.
10GB for £5 a month: Get a 10GB data plan for £5 a month when purchased with any Sky Broadband speed. Usually 10GB for £12 a month. Only available for new data plans. Customers purchasing a 10GB data plan during the offer period pay £5 a month for their data. Data offer lost if you Mix to another plan. Not available with any other offers. Data plan subject to 12-month minimum term. Data plan price may increase during your new minimum term. 18+. Terms apply.
UK’s fastest broadband speeds from any major provider: Fastest based on 5Gbps average download speed with Sky Full Fibre 5 Gigafast+. Major UK providers as recognised by Ofcom. Exclusions apply. Verify at: sky.com/FastestSpeeds
WiFi 7: the latest generation of WiFi technology that gives a faster connection. Verify at www.sky.com/WiFi7.
Working from home: subject to restrictions on reasonable domestic use.
Sky WiFi Max: Available as optional add on to any Sky fibre product (except Ultrafast). New 24-month minimum terms apply to Sky WiFi Max, broadband and talk products. Up to 3 Sky Max Pods provided if your WiFi speed does not meet your WiFi Max Guaranteed speed. Device Priority must be switched off before assessing WiFi coverage via the My Sky app. Advanced Security requires activation in the My Sky app. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky WiFi Max can claim under WiFi Max Guarantee. Not available with a Sky+ TV package. Any Sky Max Pod is loaned to you at no extra cost and must be returned if you cancel your Sky WiFi Max subscription. Parental Controls managed via My Sky app.
Sky Broadband Boost: Available as optional add on to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. New 24-month minimum terms apply to Sky Broadband Boost, Ultrafast and talk products. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky Broadband Boost can claim under WiFi Guarantee with Boost. Any Sky Broadband Booster is loaned to you at no extra cost and must be returned if you cancel your Sky Broadband Boost subscription.
My Sky app: Available on compatible Apple and Android devices. Requires WiFi/3G/4G/5G (charges may apply). See device and software requirements here and the App Store or Google Play Store. App features and functions vary by platform/device.
Guarantees
Speed Guarantee: Comes with any Sky Broadband and NOW Powered by Sky Broadband product. If the download speed to your Sky Hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your broadband and Talk contracts without incurring early termination charges either at that point or within 30 days of us confirming that the issue can’t be resolved. You can also upgrade your broadband product without any upfront fees.
This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
WiFi Guarantee with Boost: Available to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. Min. 3Mb/s - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your Sky Broadband Boost subscription without any early termination charges. Claim once anytime during 24-month min. term. Money back will be one month of your broadband and Sky Broadband Boost subscriptions credited to your Sky account. This excludes Sky Talk, call charges, and any other Add-Ons like McAfee. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
WiFi Max Guarantee: Requires any Sky fibre or NOW Powered by Sky fibre product and WiFi Max. Min. 10Mb/s for Sky Broadband Superfast 35, Superfast, Full Fibre 75, Full Fibre 100, NOW Superfast Powered by Sky, NOW Full Fibre 75 Powered by Sky, and NOW Full Fibre 100 Powered by Sky. Min. 25Mb/s for Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500, Full Fibre Gigafast, and NOW Full Fibre 300 Powered by Sky - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your WiFi Max subscription without any early termination charges. Money back will be one month of your broadband and WiFi Max subscriptions credited to your Sky account. This Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Claim once anytime during 24-month min. term after first 14 days and when paying for broadband. One claim per address. Claim valid only if using Sky Max Hub and Sky Max Pod(s) and Device Priority is switched off. See sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee.
Up to £200 Switching Credit: Visit sky.com/help/articles/switching-credit-offer for more info.
£200 Broadband/Calls/Line Rental Credit: Applicable to all providers. If you decide to switch your broadband, calls and line rental to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £200 Sky account credit (capped at the amount you are charged for those monthly payments (e.g. excluding outstanding call charges). To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.
Offer available to UK residential customers only - excludes the Channel Islands, Isle of Man and ROI. No cash alternative available. Offer invalidated if you cancel your Sky services before your Sky account credit is processed.
£100 TV Credit: Applicable to all providers. If you decide to switch your TV service to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £100 Sky account credit. To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2023.
Award-winning Customer Service: Choose Broadband Awards: Winner of Best Customer Service for 2023.
UK’s Most Popular Broadband Provider 2024: Uswitch
Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.
Pricing
24/7 Switching Support: UK’s only 24/7 switching support from major broadband providers. Verify at sky.com/switchsupport.
Sky Broadband and Sky Talk: Subject to status. Speeds vary by location. Separate 24-month minimum term contracts apply to Sky Broadband, Sky Talk, Sky Broadband Boost, and Sky WiFi Max. Availability to UK homes: Superfast 35 and Superfast 95%, Full Fibre 75, Full Fibre 100, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast all 79%, Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ 12%, Ultrafast 6%. Includes line rental and Sky Talk Pay as You Talk £0pm. Prices may change during contracts. Set-up fee of £9.95 router delivery plus £10 activation fee may be required. Non-standard set-up may cost extra. You must get any consents required (e.g. landlord’s). For full fibre and some part fibre broadband products, Sky Talk is provided as internet calls as standard. These products are not available to customers who are reliant on their landline for emergency services (i.e. do not have a mobile with good signal at home) or who have an emergency care alarm. Average download speed shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. Any Sky kit is loaned to you at no cost and must be returned at the end of your broadband subscription. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds. Prices listed not available with any other offer. UK, Channel Islands, and Isle of Man residential customers only. Further terms apply.
Available to new broadband customers only
Superfast 35: Part-fibre (FTTC / SoGEA). Average speeds: 35Mbps download, 9Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Superfast: Part-fibre (FTTC / SoGEA). Average speeds: 67Mbps download, 16Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 75: Average speeds: 75Mbps download, 16Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 100: Average speeds: 100Mbps download, 18Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £44 per month) applies after the 24-month minimum term.
Ultrafast: Part-fibre (G.Fast). Average speeds: 145Mbps download, 27Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 150: Average speeds: 150Mbps download, 27Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £46 per month) applies after the 24-month minimum term.
Full Fibre 300: Average speeds: 300Mbps download, 40Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £46.50 per month) applies after the 24-month minimum term.
Full Fibre 500: Average speeds: 500Mbps download, 60Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre Gigafast: Average speeds: 900Mbps download, 90Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 2.5 Gigafast+: Average speeds: 2500Mbps download, 2500Mbps upload. Price may change during the minimum term. Standard price (currently £78 per month) applies after the 24-month minimum term.
Full Fibre 5 Gigafast+: Average speeds: 5000Mbps download, 5000Mbps upload. New customer price, available until 08/07/2026. Price may change during the minimum term. Standard price (currently £88 per month) applies after the 24-month minimum term.
10GB for £5 a month: Get a 10GB data plan for £5 a month when purchased with any Sky Broadband speed. Usually 10GB for £12 a month. Only available for new data plans. Customers purchasing a 10GB data plan during the offer period pay £5 a month for their data. Data offer lost if you Mix to another plan. Not available with any other offers. Data plan subject to 12-month minimum term. Data plan price may increase during your new minimum term. 18+. Terms apply.
UK’s fastest broadband speeds from any major provider: Fastest based on 5Gbps average download speed with Sky Full Fibre 5 Gigafast+. Major UK providers as recognised by Ofcom. Exclusions apply. Verify at: sky.com/FastestSpeeds
WiFi 7: the latest generation of WiFi technology that gives a faster connection. Verify at www.sky.com/WiFi7.
Working from home: subject to restrictions on reasonable domestic use.
Sky WiFi Max: Available as optional add on to any Sky fibre product (except Ultrafast). New 24-month minimum terms apply to Sky WiFi Max, broadband and talk products. Up to 3 Sky Max Pods provided if your WiFi speed does not meet your WiFi Max Guaranteed speed. Device Priority must be switched off before assessing WiFi coverage via the My Sky app. Advanced Security requires activation in the My Sky app. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky WiFi Max can claim under WiFi Max Guarantee. Not available with a Sky+ TV package. Any Sky Max Pod is loaned to you at no extra cost and must be returned if you cancel your Sky WiFi Max subscription. Parental Controls managed via My Sky app.
Sky Broadband Boost: Available as optional add on to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. New 24-month minimum terms apply to Sky Broadband Boost, Ultrafast and talk products. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky Broadband Boost can claim under WiFi Guarantee with Boost. Any Sky Broadband Booster is loaned to you at no extra cost and must be returned if you cancel your Sky Broadband Boost subscription.
My Sky app: Available on compatible Apple and Android devices. Requires WiFi/3G/4G/5G (charges may apply). See device and software requirements here and the App Store or Google Play Store. App features and functions vary by platform/device.
Guarantees
Speed Guarantee: Comes with any Sky Broadband and NOW Powered by Sky Broadband product. If the download speed to your Sky Hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your broadband and Talk contracts without incurring early termination charges either at that point or within 30 days of us confirming that the issue can’t be resolved. You can also upgrade your broadband product without any upfront fees.
This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
WiFi Guarantee with Boost: Available to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. Min. 3Mb/s - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your Sky Broadband Boost subscription without any early termination charges. Claim once anytime during 24-month min. term. Money back will be one month of your broadband and Sky Broadband Boost subscriptions credited to your Sky account. This excludes Sky Talk, call charges, and any other Add-Ons like McAfee. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
WiFi Max Guarantee: Requires any Sky fibre or NOW Powered by Sky fibre product and WiFi Max. Min. 10Mb/s for Sky Broadband Superfast 35, Superfast, Full Fibre 75, Full Fibre 100, NOW Superfast Powered by Sky, NOW Full Fibre 75 Powered by Sky, and NOW Full Fibre 100 Powered by Sky. Min. 25Mb/s for Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500, Full Fibre Gigafast, and NOW Full Fibre 300 Powered by Sky - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your WiFi Max subscription without any early termination charges. Money back will be one month of your broadband and WiFi Max subscriptions credited to your Sky account. This Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Claim once anytime during 24-month min. term after first 14 days and when paying for broadband. One claim per address. Claim valid only if using Sky Max Hub and Sky Max Pod(s) and Device Priority is switched off. See sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee.