Your Sky Broadband questions answered

Find out more about Sky Broadband below.

Or do you have Sky Fibre? If so, see our Your Sky Fibre questions answered help article.

What’s the difference between Sky Broadband Lite, Sky Broadband 12GB and Sky Broadband Unlimited?
  • Sky Broadband Lite gives you a 2GB monthly usage allowance, with download speeds of up to 17Mbps and upload speeds of up to 1.3Mbps.

  • Sky Broadband 12GB gives you a 12GB monthly usage allowance, with download speeds of up to 17Mbps and upload speeds of up to 1.3Mbps.

  • Sky Broadband Unlimited gives you unlimited usage, with download speeds of up to 17Mbps and upload speeds of up to 1.3Mbps.

When upgrading your broadband package, it can take up to 48 hours for the upgrade to be activated.

How much does Sky Broadband cost to install?

We’ll install Sky Broadband free of charge, but you may have to pay a connection fee and Hub delivery charge.

What speeds will I receive?

We’ll never slow you down even at peak times.  

With Sky Broadband Lite, Sky Broadband 12GB and Sky Broadband Unlimited, you get download speeds of up to 17 Megabits per second, or Mbps. Roughly speaking, that would let you download:

  • A whole album of music in around 23 seconds (based on 10 songs in MP3 format, 5MB per song).*

  • A whole movie in just over 8 minutes (with a file size of 858MB).

  • A TV show in less than 3 minutes (assuming the episode is around 300MB).

* This is a guide only as download times vary depending on the file size.

To find out your broadband speed, visit My Broadband and sign in with your Sky iD.

The speed your devices receive could also be affected by Wi-Fi interference caused by household appliances, the positioning of your Sky Hub and other factors.

Tips on how to improve your Wi-Fi signal to your devices >

How does my usage allowance work for Broadband Lite or Broadband 12GB?

Rather than the calendar month, we base your usage allowance on your billing period. So, your current usage period ends on your payment due date and begins again the day after.

If you change your payment due date, your usage allowance will vary slightly to take into account the added days between bills. You’ll always get a little bit more, and it’ll go back to the standard amount in the following billing period. 

What happens if I go over my usage allowance?

We’ll always email you to let you know.

If you go over your limit twice within a six-month period, we’ll automatically upgrade you to Sky Broadband Unlimited.

What counts as part of my usage allowance?

You can enjoy Sky on demand, Sky Store downloads or Sky Go, but they'll all count toward your usage allowance. With Sky Go, it won’t count if you’re out and about, but it might toward any other limits such as your monthly data allowance or Wi-Fi usage wherever you are. 

Will my usage allowance be affected if I cancel Sky Broadband?

If your cancellation takes effect partway through your billing period, your usage allowance will be reduced accordingly.

Can I connect with the Sky WiFi app at no extra cost?

If you're a Sky Broadband Unlimited customer, yes you can. To get online with Sky WiFi at no extra cost, download the Sky WiFi app and sign in with your Sky iD details.

If I upgrade from Sky Broadband to Sky Fibre, will I need a new router?

It depends on the Hub you’re currently using as some Sky Hubs are already Fibre-ready. If you do need a new Sky Hub, we’ll provide one free of charge, but you'll have to pay a delivery charge. 

To find out whether you need a new Sky Hub, please contact us.

I’m on Sky Broadband Unlimited with Sky. Can I downgrade to Sky Broadband 12GB?

You can move to Sky Broadband 12GB from an unlimited package, but you may have to pay a fee. To do this, please contact us

Your usage balance will be based on the remaining duration of your billing period i.e. you might not receive the full 12GB balance for that billing period. Your next billing period will be evaluated on the full 12GB allowance.

Is there a minimum term contract with Sky Broadband?

Yes. You’ll need to sign up for a 12-month minimum term subscription.

Did you find this helpful?