My Sky

Here's the legal bit

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Sky Q

Sky Q: 18 month minimum subscription for your Sky Q package: Sky Q - £42-£54 per month (pm). Sky Cinema (£17pm extra), Sky Sports (£25.50pm extra), Sky Broadband Unlimited (£10pm), Sky Fibre/Unlimited (£10/£20pm), Sky Talk (from £0pm), Line Rental (£17.40pm). Smart features fee: £249 for recording and related features with Sky Q or £299 with Sky Q Silver. Discounted to £99 if you already have Sky Broadband, Sky Cinema or Sky Sports or if you add Sky Cinema or Sky Sports or if you add and agree to a new 18 month minimum subscriptions for Sky Broadband Unlimited or Sky Fibre/Unlimited plus Sky Talk & Line Rental, at their standard price. One discount per household and not available in conjunction with other offers. Discount not available to existing Sky TV customers with HD or Multiscreen subscription upgrading to Sky Q - call 0808 160 1370for more information on this upgrade path.

Additional TV screen fee: £99 to access live, recorded or downloaded content on another TV using an extra Sky Q Mini box.

Set-up: Engineer set-up required. Standard set-up £0 for new Sky TV customers, otherwise £50. Non-standard set-up may cost extra.

Smart connectivity fee: £49 for enhanced in-home connectivity when using the Sky Q Hub with Sky Q boxes.

Features require Sky Q box, subscription, app and compatible tablet or Sky Q Mini connected to home broadband. Sky Q Silver box and subscription and Sky Q Mini required to watch on another TV screen. For optimal network performance we recommended that the main Sky Q connects to no more than four Sky Q Mini boxes. In home: watch recordings included in your Sky Q channel pack and most free to air channels. See for more information. Red Button and BBC on demand content unavailable via Sky Q App. Out of home: Save selected recordings from last 90 days from the main Sky Q box or download on demand programmes to compatible tablet connected to home broadband. Finished recordings may be unavailable to sync for up to a few hours. Two syncs/downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after sync/download. Sky Q: 700GB personal storage. Sky Q Silver: 1.7TB personal storage. 300GB storage reserved by Sky. On Demand: Min. recommended broadband speed, SD: 2 Mbps & HD: 6 Mbps. Downloads count toward usage cap. Downloads may expire from planner. Selected channels/programmes on catch up. Selection of series available with Sky Box Sets & varies each month. Sky Sports 1&2 required for Sky Sports. Sky Store costs extra. 3D requires activation.

General: Content depends on your Sky TV subscription and picture quality on device may vary. Sky Q kit loaned to you at no cost and must be returned at end relevant subscription. Content depends on subscription. Connect to TV using HDMI cable (supplied) or AV cable (not supplied). Prices may go up during your contract. You own the Sky dish. Ultra-HD and 3D require compatible TV. Prices may vary if you live in a flat and installation of our shared dish is subject to survey and your Managing Agent's agreement. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Third party apps: Experience may differ from the same app on other devices. Further terms and charges may apply. Further terms apply.


Content imagery: Actual TV content available to you is dependent on your Sky TV package.

Sky Sports 5: Sky Sports pack (from £16.50 – £24.50 extra) required for Sky Sports 5.

Sky+ HD: The HD channels you get depend on your Sky TV/HD package. BBC HD Channels, ITV1 HD (England and Wales only) and Channel 4 HD are available without subscription. Channel 4 HD requires a viewing card.

On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built-in WiFi or own cable or On Demand connector (£21.95 – limits apply). Downloads count towards usage cap and may expire from your Planner. Downloading a 30 minute show typically uses 0.5GB. Content depends on your Sky TV/HD subscription. Selected Sky channels on Catch Up. Box Sets: Selection of shows/series available & varies each month. Downloadable HD content takes longer to start viewing. Sky Cinema Pack or Sky Sports Pack required for Sky Cinema or Sky Sports. Family Bundle or another Sky HD subscription required for TV Box Sets.

Catch Up TV: Content depends on your Sky TV/HD subscription. Sky+ subscribers without Sky TV can access BBC iPlayer only.

Sky Go: UK / Ireland only. Streamed via broadband/3G/4G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - Compatible device and software requirements at Sky Go is not currently supported on PCs with Windows 8 or Macs with OS X Mountain Lion. Selected live channels and on demand content available at no extra cost depending on your Sky TV subscription. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. You'll need the Family Bundle or another Sky HD subscription for TV Box Sets.

Sky Go Extra: Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via WiFi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download cinema/sports. Sky on your Xbox 360 (streaming only, downloads unavailable) requires Xbox Gold Live subscription. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

Remote Record / Sky+ app: Use or a compatible device. Series Link for compatible Sky+HD boxes only. Sky+ app on iPad or iPhone (3GS or above) requires compatible Sky+HD box with latest Sky Guide, broadband connection and iOS 5.0 or later. On Demand listings excludes BBC iPlayer.

Sky 3D: Activation required

Sky apps: The app features and functions vary by platform/device. Compatible device required. See iTunes App Store, Google Play Store, Blackberry App World, Windows Phone Marketplace or Nokia Ovi Store for more details. Most features use 3G/WiFi (charges may apply). Most monthly subscriptions renew automatically until you unsubscribe. UK / Ireland residential only. Further terms apply.

Sky Broadband

Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for compatible Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x. Sky Go compatible device required. Available on 2 registered devices.

Sky Broadband Shield: Activation required. Devices must be connected to Sky Broadband. Protection of devices by anti-virus software recommended at all times. Further details at