- Launch the App Store.
- Tap the search bar and search for the app.
- Tap Get, then Install. If the app's been downloaded before, a cloud icon is shown instead of Get.
- If prompted, type your iTunes password and tap OK to finish.
My Sky app
Watch our video to find out more about My Sky.
The My Sky app is the quickest and easiest way to securely manage your Sky products and services, pay your bills and get help if you need it.
The app is personalised to you, allowing you to access the information you need instantly.
To get the My Sky app you will need:
A Sky iD
Already have a Sky iD? You just need to sign-in to the app by typing in your Sky iD username/email address and password.
Need to create a Sky iD? Create it online and then, once you have downloaded the My Sky app, tap Sign in. When prompted, enter your Sky iD and password. Alternatively, you can create a Sky iD within the My Sky app, by tapping New to Sky iD > Sign Up.
Forgotten your Sky iD? Reset it online or by selecting the Forgotten Password link in the app.
To sign out of the app, tap the icon in the top left of the screen, then tap sign out.
- Apple device using iOS 12 or above
- Android phone using OS 5 or above.
If you need help downloading the app, follow these instructions:
Using the My Sky app
The My Sky app has an easy to use menu that is split into Home, TV, Broadband, Mobile and Sky VIP.
You can manage each of these products by tapping on each of their individual tabs.
When you tap on a button for a product you don't have, you will be asked if you want to subscribe to that product.
Tap on the tabs below to see what you can do in each section of the app:
Having a problem with a Sky product or service?
If you're having a problem with Sky TV, Sky apps, Broadband or any other Sky product or service you can get the help you need in My Sky.
On the 'Home, TV, Broadband and Mobile' pages you can scroll down, and you will see a tab that asks if you ‘Need some help?’
Tap on this tab and it will take you to the Sky help homepage.
From here you can choose the product or service you’re having a problem with and get the help you need to resolve it.
However, if you are a Sky Mobile customer and need specific device help you will need to go to the Mobile tab in the app.
To get Sky Mobile device help:
- Tap 'Mobile' from the bottom menu.
- Under the 'Your device' tab, tap 'Manage device'.
- Tap Help from the menu at the top.
- Tap 'Continue'.
- This will take you to Sky Mobile device help.
Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.