My Sky app

Watch our video to find out more about My Sky.

Getting started

The My Sky app is the quickest and easiest way to securely manage your Sky products and services, pay your bills and get help if you need it.

The app is personalised to you, allowing you to access the information you need instantly.

To get the My Sky app you will need:

A Sky iD

  • Already have a Sky iD? You just need to sign-in to the app by typing in your Sky iD username/email address and password.

  • Need to create a Sky iD? Create it online and then, once you have downloaded the My Sky app, tap Sign in. When prompted, enter your Sky iD and password. Alternatively, you can create a Sky iD within the My Sky app, by tapping New to Sky iD > Sign Up.

  • Forgotten your Sky iD? Reset it online or by selecting the Forgotten Password link in the app.

To sign out of the app, tap the icon in the top left of the screen, then tap sign out.

Compatible devices

  • Apple device using iOS 12 or above
  • Android phone using OS 5 or above.

Once you have created a Sky iD and made sure your device is compatible, download the app from the App Store or Google Play.

If you need help downloading the app, follow these instructions:

Using the My Sky app

The My Sky app has an easy to use menu that is split into Home, TV, Broadband, Mobile and Sky VIP.

You can manage each of these products by tapping on each of their individual tabs.

When you tap on a button for a product you don't have, you will be asked if you want to subscribe to that product.

Tap on the tabs below to see what you can do in each section of the app:

Manage your bill

The bill shown on the home page will depends on which Sky products you have.

For example, if you have Sky TV and Broadband & Talk it will say 'Your TV, BB & Talk bill.'

Tap Your bill, from here you can see:

  • The total of your latest bill.
  • Your billing period.
  • Your payment due date.
  • Complaints information.

Tap 'See my bill' and you can:

  • View previous bills (up to 2 years)
  • Next three future bill estimates.
  • Make a payment.
  • Change the payment date.
  • Change the payment method.

Sky offers

Under 'Your offers' you can see all of Sky's latest deals.

Manage your TV bill

The bill shown on the home page will depends on which Sky products you have.

For example, if you have Sky TV and Broadband & Talk it will say 'Your TV, BB & Talk bill.'

Tap 'Your TV bill', from here you can see:

  • The total of your latest bill.
  • Your billing period.
  • Your payment due date.
  • Complaints information.

Tap 'See my bill' and you can:

  • View previous bills (up to 2 years)
  • Next three future bill estimates.
  • Make a payment.
  • Change the payment date.
  • Change the payment method.

Your package and equipment

You can find out your package details and find your Sky TV equipment listed, for example your ‘Sky Q or Sky+ box’, and you can tap on each section to find out more information, such as how many shows you can record on your box.

Test my broadband

Our Broadband health checker will test the speed of your hub and make sure your broadband is working as it should be.

Once the test is completed, you can choose to Test your home setup or Learn more about your speed.

You will only be able to use this feature if you have active Sky Broadband.

Manage Broadband & Talk bill

The bill shown on the home page will depends on which Sky products you have.

For example, if you have Sky TV and Broadband & Talk it will say 'Your TV, BB & Talk bill.'

Tap 'Your BB & Talk bill', from here you can see:

  • The total of your latest bill.
  • Your billing period.
  • Your payment due date.
  • Complaints information.

Tap 'See my bill' and you can:

  • See a full breakdown of your latest bill, your next three future bill estimates and up to 2 year previous bills.
  • View a previous or future bill.
  • Make a payment.
  • Change the payment date.
  • Change the payment method.

Your package and equipment

Your Sky broadband package and the type of Sky hub you have will be listed. For more information on your package or hub, tap on each section.

Sky Mobile Piggybank

Sky Mobile Piggybank allows you to roll over unused data at the end of every month.

At the top of page you can tap Roll data and you will see how much data is in your Piggybank.

You can roll a maximum of 5GB data at a time, you can increase the amount you want to roll over by tapping the plus symbol.

Scroll down and you can see what Piggybank rewards are available for the data you've saved.

At the bottom of this page you can see your Piggybank activity.

Manage your Sky Mobile bill

Sky Mobile is billed separately, so you’ll need to make one payment for your TV, Broadband and Talk services and another payment for your Sky Mobile account. You can also pay your Sky Mobile bill online.

Under the Sky Mobile Piggybank tab, you will see when your next mobile bill is due and the total of the bill for that month.

Tab on this and it will give you a breakdown of the bill, but you will also be able to:

  • View last bill.
  • Make a payment.
  • Change the payment method.
  • Change the payment due date.
  • View your CCA agreement.

Your SIM

When you tap on Your SIM, there are several ways you can manage your Sky Mobile account:

  • See how much data is in your Sky Piggybank.
  • See how much data you have left this month.
  • How many days your data will refresh.
  • Manage your plan.
  • Find out more information about Roaming.
  • Manage your mobile settings.
  • Switch to Sky Mobile or get a PAC or STAC code so you can switch provider.
  • Replace your SIM.

Your device

Your device type will be listed, if you tap on your device you can:

  • See information about your device, such as its model and when your credit agreement ends.
  • Find out how to get your device repaired.
  • Upgrade.
  • Pay off your contract.
  • Get help with Sky Mobile.

Sky VIP is our free loyalty programme. When you join you get a free welcome gift and the longer you stay with us, the better it gets.

To join, tap Sky VIP from the bottom menu, tap Find out more and follow the on-screen instructions. If you want more information about Sky VIP, look at our Sky VIP FAQs.

Having a problem with a Sky product or service?

If you're having a problem with Sky TV, Sky apps, Broadband or any other Sky product or service you can get the help you need in My Sky.

On the 'Home, TV, Broadband and Mobile' pages you can scroll down, and you will see a tab that asks if you ‘Need some help?

Tap on this tab and it will take you to the Sky help homepage.

From here you can choose the product or service you’re having a problem with and get the help you need to resolve it.

However, if you are a Sky Mobile customer and need specific device help you will need to go to the Mobile tab in the app.

To get Sky Mobile device help:

  1. Tap 'Mobile' from the bottom menu.
  2. Under the 'Your device' tab, tap 'Manage device'.
  3. Tap Help from the menu at the top.
  4. Tap 'Continue'.
  5. This will take you to Sky Mobile device help.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.