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My Sky app

Watch our video to find out more about the My Sky app.

Join our loyalty programme, Sky VIP, manage your Sky TV, Broadband, Talk and Mobile services, and find quick solutions for the most common issues, on the go, wherever you are*.

*3G/4G (data charges may apply) or Wi-Fi required.

Securely pay your bills, change how and when you pay, check your broadband speed and usage, activate your viewing card and more, all in the palm of your hand.

And now with in-app notifications, you can keep up-to-date with your latest Sky bills, check the service status, and find out about the latest offers and upgrades available to you.

Getting started

To use the My Sky app, you’ll need a compatible device and your Sky iD sign in details. If you’ve forgotten your password, you can reset it in the app by selecting the Forgotten password link, or online.

  • Compatible devices

    The following devices are compatible with the My Sky app:

    • Apple devices, including iPads, using i0S 9.0 and above.
    • Android devices, excluding Android tablets, using OS 4.4.2 and above; API 19+.

    Please note: Most app features require a 3G, 4G or Wi-Fi connection (data charges may apply), and a compatible Sky+HD or Sky Q box connected to your home broadband.

  • Signing up

    If you don’t already have a Sky iD, you can sign up for one in the app by selecting Sign in > New to Sky iD? Sign up or create one online.

  • Touch ID

    If you’ve set up Touch ID on your Apple device, you can use your fingerprint to confirm any changes to your package.

    Please note: Touch ID isn’t currently available for the My Sky app on Android devices.


Need more information? Read our Sky VIP FAQs.

Manage account

You’ll find each of your Sky services listed separately in Manage account, making viewing and managing your bill, package and settings clear and simple.

Billing is tabbed, so it’s easy to switch between each of your services.

Please note: Sky Mobile is billed separately, which means you’ll need to make one payment for your TV, Broadband and Talk services and another payment for your Sky Mobile account. You can pay your Sky Mobile bill online.

Find out what else you can do, depending on the services you have:

  • TV
    • Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you need to.
    • Add Sky Sports channels to your subscription to enjoy more of the sports you love.
    • View your future subscription costs and any charges since your latest bill.
    • Check your current Sky+HD or Sky Q package.
    • View and amend your TV settings: manage your Sky Go and Sky Q registered devices, activate your viewing card and activate Remote Record.
  • Broadband and Talk
    • View your future subscription costs and any charges since your latest bill.
    • Check your broadband speed.
    • Measure your broadband usage — if you’re a capped customer, check how much of your allowance you’ve used and see how many days until your usage restarts.
    • Manage your Sky Talk Shield settings.
    • View your current package(s).
  • Sky Mobile
    • Track your order from dispatch to delivery.
    • See how much data you've used, and how much you've saved with Roll.
    • Roll back data from your Sky Piggybank 1GB at a time.
    • View and change your plan (Mix).
    • View itemised calls.

We’ve also included some of our most popular support articles and videos to help you set up, understand and get the most out of your Sky services. From setting up your Sky Q remote and understanding your bills, to learning more about call barring, Sky Broadband Shield and Sky Mobile Sync, My Sky app keeps you in control of your Sky world.

Fix a problem

Our easy-to-follow articles are tailored to what’s currently in your Sky package. So when you need help quickly, you can use our step-by-step guides or watch one of our help videos to fix the most common issues with your TV, Broadband and Talk, or Sky Mobile services. 

Don't forget, if you're having issues with Sky Broadband, you can use our new diagnostic tool to quickly identify and resolve any problems, and test your line speed.

If you still need to contact us, we'll put you in touch with a Sky expert right there in the app.

You can sign out of the My Sky app at any time by selecting Manage account > My details > Sign out.