Switching to Sky Glass is easy peasy

Exciting times. You’re about to make the move from Sky Q or Sky+ to Sky Glass. Before you get started, here’s everything you need to know.

About your Sky kit

Once you activate Sky Glass, your service will automatically switch over. Which means your old Sky equipment will stop working.

Got Sky Q? Then keep hold of your main box, remotes and any mini boxes you’ve got, as you’ll need to send them back to us. We’ll be in touch within 31 days with some simple instructions and give you the packaging you need to post it all back.

About your bill

Your billing starts when you activate Sky Glass. And when you’ve done that, your Sky Q or Sky+ account will be automatically cancelled.

Want to change your payment date? No problem. You can do that as soon as you get your first Sky Glass bill. And any overpayments on your Sky Q or Sky+ account will be automatically refunded within 45 days.

And so you know, Sky Glass is billed separately to Sky Mobile and Sky Broadband. Which is why you may have different payment dates for different services.

Netflix. Is. In.

TV lovers, rejoice. Netflix comes as standard with Sky Glass. And if you have an existing account, there’s no need to contact Netflix to cancel. You can link your existing Netflix profile to your Sky account so you won't pay twice. Easy.

More channels. More entertainment.

There are over 140 channels on Sky Glass, with more coming soon. Better still, every channel comes in stunning HD. As standard.

Sky+ and Sky Q recordings

When you move across to Sky Glass, a handful of recordings from your old Sky+ or Sky Q box might not be available on your new TV.

But the good news is, with your new playlist feature, you‘ll be able to create a shortlist to all your favourite episodes quickly and easily.

Rent, buy & keep with Sky Store

You don’t need to lift a finger to move your Sky Store movies over to your Sky Glass TV. Just say “Hello Sky, open Sky Store”, or look in the playlist section for the Sky Store button. Here you’ll find a library with all your Buy & Keep movies. As well as any new Sky Store movies you rent or buy in the future.

Multi-room with Sky Glass

With the Whole Home pack, you can watch Sky TV in any room.

All you need to do is plug a Sky Stream puck into any TV you’ve got. Just like you would with a minibox on Sky Q.

A quick heads-up that unlike your minibox, your Sky Stream puck isn’t a WiFi hotspot. So, you may need a WiFi booster for the best experience.

Education Videos

Learn more about using Sky Glass