Sky Mobile

Choose your phone and a data plan that’s right for you. We’ll let you know when it’s time to upgrade.

Yes. No matter which Sky Mobile plan you choose, you can change your Mix of data, calls and texts every month. Any downgrades will be effective from the following month.

It’s easy to get more data any time you like by Mixing up your plan, adding data from your Sky Piggybank, or buying a 1GB Add On. 

4G comes as standard and you’ll also get unlimited Sky WiFi at thousands of hotspots in popular places across the country. You can check your predicted network coverage in your area using our Coverage Checker.

When traveling close to home:  

Access your UK data, calls and texts plan as you would at home in the Channel Islands, Isle of Man and Republic of Ireland* at no extra cost. *For calls and texts to local Irish numbers (+353), international charges apply.  

While you're in the EU/EEA and selected destinations:  

Roaming Passport Plus gives you access to your UK plan in over 55 popular destinations, including the EU/EEA, for £2 a day.  

The £2 pass activates automatically when you’re in one of the Roaming Passport Plus destinations and you:

• make a call; or
• send a text; or
• use data (more than 10MB a day)

It lasts for 24 hours local time (rather than from midnight to midnight).  

Once activated, any data you use will come out of your UK data plan and calls and texts to the UK will be charged as if you're in the UK.  

For calls and texts to destinations outside the UK, including local numbers of the destination you’re travelling in, international charges apply.  

For example, if you’re in the USA calling or texting an American number or a Canadian number. Or in France, calling or texting a French number or a Spanish number.  

If you run out of data while you're away, you can still:  

Outside of the EU:  

• Any data you use will be charged just £6 for 24 hours and will come out of your UK data plan. Roaming Passport Plus lasts for 24 hours and you'll only be charged for each 24-hour period you use.  
• Calls and texts will be charged at out-of-bundle rates.  
• Destinations outside of the EU include: Turkey, Switzerland, Australia, Canada, Hong Kong, New Zealand, South Africa, Thailand, USA and Qatar.  

If you need more data while you're away you’ll still be able to use data from your Sky Piggybank whenever you need it, and can mix up your plan at My Sky.  

If you travel abroad and have roaming activated, you won’t need to contact us or do anything. Alternatively, you can simply turn data roaming off in your phone settings if you don’t want to use it.

All Sky Mobile customers can make calls and send texts to international numbers. You can find out about international charges in our tariff guide. After you’ve joined Sky Mobile, you can add our International Saver to your plan and enjoy discounted rates on calls and texts to over 60 destinations. 

See our Sky Mobile features to find out more.

_{Discounted rates for calls and texts to over 60 popular international destinations (to both standard landline and mobile numbers). Recurring optional extras stay on your account each month until cancelled. Full details are available at sky.com/mobiletariffguide.} 

When you choose a plan, you’ll be able to add a phone with Swap – have the device you want, when you want. See our Sky Mobile features to find out more.

Yes. If you’d like to keep your existing number, just have your PAC to hand (which you can get from your old provider). You’ll need to activate your Sky Mobile SIM before transferring your number. See our help guide for more information.

Yes. To use your Sky Mobile SIM in a phone bought from a different service provider, you may need to contact them first to unlock your phone.

Yes. Sky iD is your sign-in for all our online services. You'll need a Sky iD to activate your SIM when it arrives and to manage your account online. 

Your SIM comes in three different sizes – nano, micro and standard. The size you’ll need will depend on your device. If you’re not sure, check its user guide. Then pop out the right size SIM for your device.

When you log into My Sky, you’ll see all your Sky products in one place. However, you’ll be billed separately for Sky Mobile.

If you're not eligible to buy a Sky Mobile device with a credit agreement, Sky credit builder may help. Sky credit builder lets you build up a payment history with Sky Mobile over six months, and this is taken into consideration if you re-apply to buy a device with a credit agreement.

See our Sky credit builder help article for more information.

It’s really easy to switch to Sky Mobile. All you need to do is:

1. Choose a data plan and we’ll send your Sky Mobile SIM in the post. Browse through our latest phones

2. If you haven't already, text PAC to 65075 to get your switching code within 60 seconds

3. Activate your new Sky Mobile SIM and enter your PAC

We’ll complete your switch to Sky Mobile within one working day, as long as you gave us your PAC code before 5pm Monday to Friday.

When you request a PAC or STAC, your current provider will let you know about any outstanding balances or charges that may apply (such as any early termination charges if you are in a minimum term).

You can also request this information without getting a switching code by texting INFO to 85075 to get all the information you need from your existing provider.

Once you’ve given us your PAC or STAC, we’ll complete your switch to Sky Mobile within one working day, provided you give it to us before 5pm Monday to Friday. Otherwise it may take a little longer, particularly on bank holidays.

Your services with your existing provider will end on the same day as you used your PAC or STAC.

Whatever your contract length, swap your phone anytime after your first 31 days with Sky Mobile and upgrade to a brand new one from our great range. Terms apply. See sky.com/swaphelp for more information.

1. Sign in to your account and select the phone you want to upgrade from

2. Tell us about the condition of your current phone & choose a new one

3. Once you've got your new phone, send your old one back to us within 14 days

Your phone is yours to keep and you don’t have to send it back to us. You can choose a brand new phone and keep your old one too. You’ll need to carry on paying for it and your new one until your contract ends.

Roll & Mix: Redeem data per 1GB, use within 3 years. Mix: 12 month minimum term. Downgrades effective month following selection. Savings come from mixing down to a lower cost plan, reducing monthly costs. Roll over unused data to supplement new, lower cost plan. Roll & Keep: Redeem data per 1GB. Use within 3 years. Roll Rewards: One reward per purchase. Only available after end of first bill period. The more you save, the greater the total value of the rewards available to you.