Sky Customer Complaints Code of Practice

This article outlines our complaints code of practice, which summarises our processes for resolving complaints relating to the provision of our products and services, and our complaints handling process.

If you'd like to make a complaint, visit our How to complain to Sky article.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.