Sky Customer Complaints Code of Practice

This article outlines our complaints code of practice, which summarises our processes for resolving complaints relating to the provision of our products and services, and our complaints handling process.

If you'd like to make a complaint, visit our How to complain to Sky article.

Still need a hand?

We’re extremely busy right now and our call centres are prioritising our most vulnerable customers. Most queries can be answered using our online help on Sky.com, the My Sky app or your set top box.