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Sky account policies

How to make a complaint

We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint, please get in touch with us straight away in any of the following ways:

Live chat with an advisor

You can chat to one of our online advisors by selecting one of the options below.

  • TV: Use this link if you are having trouble with your Sky TV subscription, your Sky Box, or recording and playback.

  • Broadband: Use this link if you are having trouble with your Sky Broadband, router or Sky Email.

  • Sky Talk: Use this link if you are having issues with your Sky Talk telephone service or features.

  • Account and billing: Use this link if you are having problems with your Sky account, including paying bills or updating your account details.

  • Online services: Use this link if you are experiencing issues with Sky iD.

Phone our call centre

Call us on 03442 414 141. Calls to and from our advisors may be recorded or monitored for training and other purposes.

Write to us

Customer Complaints
Sky Subscriber Services Ltd
PO Box 43
West Lothian
EH54 7DD

If you’d like to find out more about how Sky deals with your complaints, read the Sky Customer Complaints Code of Practice.

Complain about a programme broadcast on Sky

If you have any comments or complaints about a programme broadcast on Sky, you can email us at or call us on 03442 410 265.

Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide.