How to make a complaint

We’re very sorry, we currently have reduced staff due to following social distancing guidelines in our contact centres and may take longer to respond to your enquiry. As such, we need to prioritise our support for the following people:

Those who have been contacted by the NHS stating that they are vulnerable
Those who are high risk, including those who are over 70

We need your help so we can support these customers, their reliance on us is critical. If you don’t fall into one of these categories, please use sky.com, the My Sky app or your Sky box where most queries can be answered.

Thank you for your patience and understanding.

Please select an option below to find out how to get in touch:

TV, Broadband and Talk

We’re very sorry, we’re extremely busy right now due to COVID 19. We are prioritising the following customers:

those who have or live with someone with a serious medical condition.
those who have been contacted by the NHS stating that they are vulnerable.
those who are high risk including the people who are over 70.
those who are key workers identified by the government, such as health care and teaching staff.

If you don’t fall into one of these categories, please use sky.com, the My Sky app or your set top box where most of your queries can be answered.

There will be a significant wait time on responding.

Thank you for your patience and understanding.

If you’d like to make a complaint about your Sky services, including Sky TV apps, you'll need to contact us using one of the options below:

Call us on: 03300 413 019*
Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Sky Mobile

We’re very sorry, we’re extremely busy right now due to COVID 19. We are prioritising the following customers:

those who have or live with someone with a serious medical condition.
those who have been contacted by the NHS stating that they are vulnerable.
those who are high risk including the people who are over 70.
those who are key workers identified by the government, such as health care and teaching staff.

If you don’t fall into one of these categories, please use sky.com, the My Sky app or your set top box where most of your queries can be answered.

There will be a significant wait time on responding.

Thank you for your patience and understanding.

If you've purchased a mobile phone from Sky and you'd like to make a complaint about your credit agreement you can:

Call us on: 0333 759 2883*.
Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

If your complaint is about a programme you've seen broadcast on Sky, please select the 'Programming complaints' section below for contact details. Otherwise, select the Yes button at the bottom of the page to see other contact options.

Programming complaints

We’re very sorry, we’re extremely busy right now due to COVID 19. We are prioritising the following customers:

those who have or live with someone with a serious medical condition.
those who have been contacted by the NHS stating that they are vulnerable.
those who are high risk including the people who are over 70.
those who are key workers identified by the government, such as health care and teaching staff.

If you don’t fall into one of these categories, please use sky.com, the My Sky app or your set top box where most of your queries can be answered.

There will be a significant wait time on responding.

Thank you for your patience and understanding.

To complain about a programme broadcast on Sky, email us at viewerR@sky.uk or call us on 03442 410 265*.

For more information, read our Sky Customer Complaints Code of Practice.

*Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your providers' tariff guide.

Want to get in touch another way?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.