How to make a complaint

**We’ve very sorry, we currently have reduced staff due to following social distancing guidelines in our contact centres and may take longer to respond to your enquiry. As such, we need to prioritise our support for the following people:

  • Those who have been contacted by the NHS stating that they are vulnerable
  • Those who are high risk, including those who are over 70

We need your help so we can support these customers, their reliance on us is critical. If you don’t fall into one of these categories please use, the My Sky app or your set top box where most queries can be answered.

Thank you for your patience and understanding.**

Please select an option below to find out how to get in touch:

If your complaint is about a programme you've seen broadcast on Sky, please select the 'Programming complaints' section below for contact details. Otherwise, select the Yes button at the bottom of the page to see other contact options.

For more information, read our Sky Customer Complaints Code of Practice.

*Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your providers' tariff guide.

Want to get in touch another way?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.