How to make a complaint

Please select an option below to find out how to get in touch:

TV, Broadband and Talk

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.

If you’d like to make a complaint about your Sky services, including Sky TV apps, you'll need to contact us using one of the options below:

Call us on: 03300 413 019*
Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Sky Mobile

If you've purchased a mobile phone from Sky and you'd like to make a complaint about your credit agreement you can:

Call us on: 0333 759 2883*.
Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

If your complaint is about a programme you've seen broadcast on Sky, please select the 'Programming complaints' section below for contact details. Otherwise, select the Yes button at the bottom of the page to see other contact options.

Programming complaints

To complain about a programme broadcast on Sky, email us at viewerR@sky.uk or call us on 03442 410 265*.

For more information, read our Sky Customer Complaints Code of Practice.

*Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply, check your providers' tariff guide.

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