How to make a complaint

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.

If you’d like to make a complaint about your Sky services, including Sky TV apps, you'll need to contact us using one of the options below:

1. Call us on: 03300 413 019*
2. Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.

If you've purchased a mobile phone from Sky and you'd like to make a complaint about your credit agreement you can:

1. Call us on: 0333 759 2883*.
2. Write to: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.

To complain about a programme broadcast on Sky, email us at viewerR@sky.uk or call us on 03442 410 265*.