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Sky account policies

How to make a complaint

If you’d like to make a complaint, you can:

  • Live chat with an online expert about issues with Sky TV, Sky Broadband, Sky Talk, account and billing or Sky iD.
  • Call us on 0330 041 2655*.
  • Write to:
    Customer Complaints
    Sky Subscriber Services Ltd
    PO Box 43
    West Lothian
    EH54 7DD
  • To complain about a programme broadcast on Sky, email us at or call us on 03442 410 265*.

For more information, read our Sky Customer Complaints Code of Practice.

*Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide. Calls to and from our advisors may be recorded or monitored for training and other purposes.