My Sky

Here's the legal bit

Sky Q

12 month minimum terms. Sky Q TV subscription: Original Bundle: £20 per month (pm); Variety Bundle: £32 pm; or Box Sets Bundle: £38 pm. Sky Q Multiscreen subscription: £12  extra pm. Sky Cinema: £18 extra pm. Sky Sports: £27.50 extra pm. Prices may go up during your contract.

All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.

Sky Q Multiscreen subscription required to: 1) Watch TV around the home on tablets, mobiles or TVs. The ability to watch on an additional TV screen comes at a cost of £99 per additional TV (Additional TV Viewing Fee). We'll lend you one Sky Q Mini per extra TV, at no cost. For new Sky TV customers, the Additional TV Viewing Fee will be waived for your first additional TV but payable for subsequent TVs. For existing Sky TV customers without Sky Multiscreen, the Additional TV Viewing Fee will be discounted to £40 for your first TV but payable in full for subsequent TVs. For optimal network performance we recommended connecting no more than four Sky Q Mini boxes. Content from up to two Sky Q Mini boxes can be watched concurrently. In home: watch recordings included in your Sky Q channel pack and most free to air channels. See for more information. Red Button and BBC on demand content unavailable via Sky Q App; 2) Pause on one screen and continue on another; 3) Take recordings with you to watch offline. Save selected recordings from last 90 days from the main Sky Q box or download on demand programmes to compatible device connected to home broadband to watch offline. Finished recordings may be unavailable to sync for up to a few hours. Two syncs/downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after sync/download.; 4) Watch Ultra HD content (only available to customers with a Sky Q 2TB box). Ultra HD not available on Sky Q Mini boxes or Sky Q 1TB box. Box Sets Bundle required to watch box sets in Ultra HD. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD. Widest range of Ultra HD Content: Comparison against online and Pay TV UK subscription services based on Ultra-HD content. See for more information. Listed features require Sky Q box, Sky TV and Sky Q Multiscreen subscriptions, Sky Q app and compatible device ( or Sky Q Mini(s) connected to home broadband.

Record more / Store more: Compared with standard 500GB Sky HD box.

Installation: Engineer set-up required. Standard installation: New Sky TV customers: Sky Q 1TB box: £15 with or without a Sky Q Multiscreen subscription; Sky Q 2TB box with a Sky Q Multiscreen subscription: £60; Sky Q 2TB box without a Sky Q Multiscreen subscription: £199. Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £49; Sky Q 2TB box: up to £99. Prices discounted to £15 for Sky Q 1TB box or £60 for Sky Q 2TB for existing customers without a current Sky Multiscreen subscription.

Existing Sky customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up, please call 0800 151 2747 for further information and to upgrade.

On Demand: Min. recommended broadband speed, SD: 2 Mbps & HD: 6 Mbps. Downloads count toward usage cap. Downloads may expire from planner. Selected channels/programmes on catch up. Selection of series available with Sky Box Sets & varies each month. Sky Store costs extra. 3D requires activation.

General: HD TV required. Content depends on your Sky TV subscription and picture quality on device may vary. Connect to TV using HDMI cable (supplied) or AV cable (not supplied). You own the Sky dish. Ultra-HD and 3D require compatible TV. If you live in a flat, installation of our shared dish is subject to survey and your Managing Agent's agreement. Email address required so we can keep in touch about your services. Third party apps: Experience may differ from the same app on other devices. Existing Sky TV customers with Sky HD: When you upgrade to Sky Q you will keep the products you already have, including Sky Talk and Line Rental and Sky Cinema and/or Sky Sports. You will lose the recordings on your current box. Any Sky Multiscreen boxes you may have won't work. These have to be replaced by Sky Q Mini boxes (see above for pricing). Further terms and charges may apply.


Content imagery: Actual TV content available to you is dependent on your Sky TV package.

Sky+ HD: The HD channels you get depend on your Sky TV/HD package. BBC HD Channels, ITV1 HD (England and Wales only) and Channel 4 HD are available without subscription. Channel 4 HD requires a viewing card.

On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built-in WiFi or own cable or On Demand connector (£21.95 – limits apply). Downloads count towards usage cap and may expire from your Planner. Downloading a 30 minute show typically uses 0.5GB. Content depends on your Sky TV/HD subscription. Selected Sky channels on Catch Up. Box Sets: Selection of shows/series available & varies each month. Downloadable HD content takes longer to start viewing. Sky Cinema Pack or Sky Sports Pack required for Sky Cinema or Sky Sports. Family Bundle or another Sky HD subscription required for TV Box Sets.

Catch Up TV: Content depends on your Sky TV/HD subscription. Sky+ subscribers without Sky TV can access BBC iPlayer only.

Sky Go: UK / Ireland only. Streamed via broadband/3G/4G (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - Compatible device and software requirements at Sky Go is not currently supported on PCs with Windows 8 or Macs with OS X Mountain Lion. Selected live channels and on demand content available at no extra cost depending on your Sky TV subscription. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. You'll need the Family Bundle or another Sky HD subscription for TV Box Sets.

Sky Go Extra: Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via WiFi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download cinema/sports. Sky on your Xbox 360 (streaming only, downloads unavailable) requires Xbox Gold Live subscription. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

Remote Record / Sky+ app: Use or a compatible device. Series Link for compatible Sky+HD boxes only. Sky+ app on iPad or iPhone (3GS or above) requires compatible Sky+HD box with latest Sky Guide, broadband connection and iOS 5.0 or later. On Demand listings excludes BBC iPlayer.

Sky 3D: Activation required

Sky apps: The app features and functions vary by platform/device. Compatible device required. See iTunes App Store, Google Play Store, Blackberry App World, Windows Phone Marketplace or Nokia Ovi Store for more details. Most features use 3G/WiFi (charges may apply). Most monthly subscriptions renew automatically until you unsubscribe. UK / Ireland residential only. Further terms apply.

Sky Broadband

Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for compatible Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x. Sky Go compatible device required. Available on 2 registered devices.

Sky Broadband Shield: Activation required. Devices must be connected to Sky Broadband. Protection of devices by anti-virus software recommended at all times. Further details at