How to perform a broadband speed test

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How to run an internet speed test?

  • Connect

    If you can, connect your device to your WiFi hub using an ethernet cable. This gives the most accurate result. If not, you can still run a WiFi speed test.

  • Run test

    Hit the “run test” button to see your download and upload speeds in just a few seconds.

  • Repeat

    Get a much clearer picture of your broadband performance by running a few tests at different times of day, in different rooms, and on other devices.

How does an internet speed test work?

A broadband speed test measures how quickly data moves between your device and a nearby server. It checks things like download and upload speeds to show how your connection is performing.

If you’re a Sky customer, the test can give you more detailed results when you use a Sky Broadband hub.

I’m a Sky Broadband customer
The test will measure the internet speed to your device and to the Sky Hub, giving you a complete overview of your home network.

I want to be a Sky Broadband customer
You can still check how fast your internet is with your current provider. Your results will be less detailed, as they won’t include things like speeds to your hub.


What do the results show

Here’s what each part of your broadband speed test result means.

Download speed

This is how fast data travels from the internet to your device. It affects browsing, streaming TV, and downloading films, music, and apps.

Upload speed

This is how fast data is sent from your device to the internet. It matters for video calls, sending files, cloud backups, and social media.

Latency

This is how quickly data travels from your device to the internet and back again. Lower latency means less delay, which is important for gaming and video calls.

Jitter

How much latency changes over time. Low jitter helps keep your connection smooth and reliable, especially for voice calls, video calls, gaming, and smart cameras.

What is a good broadband speed?

The right broadband speed depends on how you and others in your household use the internet. The more people online at the same time, whether working, streaming, or gaming, the more helpful faster speeds can be.
You can explore these Sky Broadband options to find a plan that suits your needs.


  • Full Fibre 150

    Full Fibre 100 Mbps

    Excellent for streaming, gaming and working from home.

  • Full Fibre 300

    Full Fibre 300 Mbps

    Built for bigger, busier households needing a stronger connection.

  • Full Fibre 900

    Full Fibre Gigafast 900 Mbps

    Best for the busiest households or hardcore gamers.

  • Full Fibre Gigafast+ 5gbps

    Full Fibre Gigafast+ 5 Gbps

    Powered by WiFi 7 our most advanced hub.

How can I improve my broadband speed?

Things not running as smoothly as they should? Try these tips and tricks to get your broadband up to speed.

Move your router away from potential blockages and any electrical devices such as a TV.

Restart the router to refresh your channel connection.

Disconnect your devices as too many on your network at the same time can slow things down.

Use a WiFi booster such as Sky’s Broadband Boost or WiFi Max to improve your signal.

Connect an Ethernet cable directly to your laptop or smart TV for the fastest connection.

Explore Sky Broadband’s full range of plans here to see which one is right for your home.


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Frequently Asked Questions