An up-close and personal look at a team of 911 dispatchers at a call centre just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
Supervisor Charline Polk, known as Mama Bear, takes a call from a worried grandfather looking for his missing two-week-old grandchild. (S2, ep 1)
A dispatcher looking to become a supervisor must help a young girl in danger and a frantic caller with a baby struggling to breathe. (S2, ep 2)
As St Patrick's Day falls on a full moon, Charline takes matters into her own hands when she hears a couple screaming over an open line. (S2, ep 3)
Abby's skills are put to the test when a welfare check spirals into a pursuit. Later, she receives reports of a juvenile with gunshot wounds. (S2, ep 4)
For 12 hours straight, ex-police officer Steve is forced to adapt to the other side of the phone in order to handle a variety of 911 calls. (S5, ep 5)
Melinda handles the horrors of a house on fire with dogs still inside. Elsewhere, a frantic lady discovers her nephew, who is unresponsive. (S2, ep 6)
The team deal with a robbery in real time and reports from a gruesome accident. Meanwhile, dispatcher Tiffany Ward wins an award. (S2, ep 7)
Pins, Prizes and Dispatch Pride: Charline and Melanie help track down a cat burglar. Dispatcher Jennifer struggles to get a caller to start CPR. (S2, ep 8)
Experienced dispatcher Arnold helps newbie Salena navigate 911 and must deescalate a dangerous incident with a caller involving a gun. (S2, ep 9)
Abby answers a call from an address connected to 911 colleague Donna, who is already struggling on the one-year anniversary of her mother's death. (S2, ep 10)
Jessica tries to make sense of a reported gunshot victim in a drive-thru lane before coaching a caller through CPR on his mother. (S2, ep 11)
Jennifer has thrived in her first year on the team, but she must lean on her colleagues amid an endless cycle of 911 calls involving children. (S2, ep 12)
The team honour their partners and reflect on the danger police face daily. Meanwhile, young dispatcher Savannah is keen to prove herself. (S2, ep 13)
The last day of Police Week falls on Friday the 13th and team members struggle to see the funny side during an especially tough shift. (S2, ep 14)
Laura and Charline try their best to celebrate Mother's Day. A report of a shooting forces Essence to reflect on her family's importance. (S2, ep 15)
Savannah settles in thanks to her spouse's support. However, the rookie dispatcher fears she sometimes sends police blindly into danger. (S2, ep 16)
The team deal with a shooting and a standoff in a frantic end to the holiday. Charline fears the worst as one of her own fails to show up. (S2, ep 17)
It's Always Dark Before It's Dawn: The team's determination is put to the test after days of life-and-death emergencies. One officer's silence raises concerns. (S2, ep 18)
Jessica, newbie Patrick and the rest of the team come under intense pressure when a panicked woman calls 911 for her unresponsive boyfriend. (S2, ep 19)
Matt takes on his new role, leading the team who trained him one year ago. Anxieties spike when a caller reports a possible hostage situation. (S2, ep 20)
With Independence Day looming, a block party breaks out in a fight. The team rush to get the officers the details they need before it turns deadly. (S2, ep 21)
It's Savannah's first time dispatching on Independence Day and she leans on the team's experience when a drunk driver takes off on her officers. (S2, ep 22)