Stay safe online with Sky Broadband Shield

Online safety, whether that’s safety from viruses and malware, or protection against unsuitable content, has never been a bigger priority for many UK homes. That’s why, as part of the unbeatable value of our broadband packages, Sky Broadband Shield will keep you and your family safe online, at no extra cost.

Through cutting-edge security tech, Sky Broadband Shield means you have complete control over your family’s online activity.

 

What is Sky Broadband Shield?

  • Sky Broadband Shield is a set of tools designed by Sky to help make the internet a safer place for your whole family and offers the following features:

  • Malware Protection

    Sky Broadband Shield includes advanced protection which helps to defend against unwanted attacks, such as viruses, phishing or malware-infected sites.

  • Parental Controls

    Sky Broadband Shield now also comes with Safe Search: software that helps to protect young people from adult content. It filters explicit content out of search engine results so that you can feel safer allowing your children to browse the internet.

    These controls work on all devices connected to Wi-Fi, meaning your children are protected whether they’re on their phone, tablet, or games console.

Simple to set up and manage

Your Sky Broadband Shield will automatically be set so it’s suitable for teenagers during the day and adults in the evening. This is easy to change at any time. Sky Broadband Shield means that parental control has never been easier.

PG, 13, 18 or custom

1. Age Ratings

Our age rating system makes Sky Broadband Shield incredibly easy to use. With 3 pre-set age categories for you to choose from – PG, 13, or 18 – you can make sure your children are safe online with no effort at all. Just go to your Broadband Shield settings and select which one is best for your family. You can also customise, filter and tailor it more precisely to your family’s needs.

2. Watershed

The watershed feature allows you to set your online parental controls depending on the time of the day. When you become a Sky customer, Sky Broadband Shield will be automatically calibrated so it’s suitable for children or teenagers during the day and adults in the evening. This is easy to change at any time in your Broadband Shield settings.

3. Block content

Using Safe Search, you can block any specific websites and exclude explicit images from search engine results with ease.

Staying safe online

Did you know that 46% of children post photos online to make it look like they are having a great time? Give your children methods for coping with the pressures of being online and teach them how to stay safe with expert advice from Internet Matters.

Find out more

Sky Broadband Shield includes Safe Search, protecting your family by blocking explicit images from search engines.

However, no system can stop everything. Harmful images and videos directly hosted on social media apps or websites may still be viewed even with Broadband Shield enabled. Find out more about network filters here.

Find out about network filters

Switching to Sky

To get all the benefits of the Broadband Shield, switch to Sky now. Here’s how it works:

First, check the availability of Sky Broadband in your area with our broadband checker. This will tell you the internet speed in your area and let you know which deals are available to you.

Once you’ve carried out your broadband speed test and chosen the package you’d like, place your order. We’ll then switch you from your current provider.

More information on switching broadband providers can be found here.

Sky Broadband Shield with your broadband package

Browse our range of broadband packages, and pick a package that best suits you, knowing full well that you’re protected with Sky Broadband Shield, whichever bundle you go for.

More information on Sky Broadband Shield can be found in our help section.

Sky Broadband Products

You'll get totally unlimited downloads, line rental, Sky Pay as you Talk and our Sky Hub included with all our Sky Broadband deals.

  • Essential

    average of estimated download speed of 11 Megabits per second

    It's unlimited and great for essential browsing, emails and social media

  • Superfast

    average of estimated download speed of 59 Megabits per second

    Superfast fibre broadband is ideal for busy homes with lots of devices

  • Ultrafast

    average of estimated download speed of 145 Megabits per second

    Go even faster. Stream, game, download as much as you like

Here's the legal bit

  • Offers

    Sky Sports F1: £10 extra per month (pm) for 12 months (usually £18pm). 31 days to cancel. Offer ends 30/9/20. New customers: Sky Signature required £25pm, 18-month minimum term. Prices may change during this period. Set-up fee £20. Offer lost upon cancellation.

    Sky Sports 2-4-1 comeback special: Sky TV customer upgrades only. Requires Sky Sports Premier League & Football packs (£18 extra pm).

    Sky Mobile Offers: Subject to status and credit check. Prices may change during this period. Advertised prices include 25GB data plan £15pm and based on Swap24 plan. 36-month interest free loan required for handset. Data plan required for duration of Swap plan, subject to 12-month minimum term. Option to buy phone without a loan. See sky.com/swaphelp for details. Phones subject to availability. 18+. Direct debit. Terms apply.

    iPhone 11 Save £360: Based on saving £10pm on 25GB plan (usually £25pm) over 36 month term when brought with iPhone 11. Save £72: Based on a saving of £2 off 2GB, 8GB, 10GB, 20GB for 36 months when brought with an iPhone 11. Offer ends 23:59 16 July 2020.

    Note10+ 5G Save £72: Based on a saving of £2 off 2GB, 8GB, 10GB, 20GB, 25GB for 36 months when brought with a Samsung Galaxy Note10+ 5G. Offer ends 23:59 9 July 2020.

    S20 5G Save £360: Based on saving £10pm on 25GB plan (usually £25pm) over 36 month term when brought with a Galaxy S20 5G.

    Free Spotify Premium offer: Available for new and existing Sky TV customers. Not available to existing Spotify Premium subscribers, Premium for Family subscribers, or if you have previously enrolled in a Spotify offer. Spotify access through Sky Q box and other devices, Spotify app not available on Sky+ boxes. New customers: add Spotify Premium after you’ve completed your Sky TV order. Spotify Premium usually £9.99 a month. Offer entitles you access to the Spotify Premium Service (as defined in the Spotify Terms and Conditions of Use) for a period of 3 months depending on your eligibility. If you decide that you do not want to pay for the Spotify Premium Service after the offer period, you must terminate your Spotify Premium Service by the end of the offer period. You may only use this offer once.

     

    Sky TV & Superfast Broadband: Sky Fibre areas only. Speeds vary by location. TV set-up: £20 for new customers. £39.95 offer eligibility fee for existing customers. Broadband: £9.95 router delivery; £10 activation fee. Separate 18 month contracts for Sky Signature (£12pm), Sky Broadband Superfast (£27pm including line rental), Sky Talk Evening & Weekends Extra (£0pm). All Sky Q kit loaned at no cost and must be returned at end of your subscription. You own the dish. Standard price applies after 18 months (currently: Sky Signature (£30pm), Sky Broadband Superfast (£32pm including line rental) Sky Talk Evening & Weekends Extra (£5pm). General: Compatible line required, otherwise £20 connection charge may apply. Non-standard set-up may cost extra. Further terms apply.

    Sky Broadband Superfast: Selected Fibre areas only. Set-up: £9.95 router delivery; £10 activation fee. Speeds vary by location. Subject to status. Upfront payment may be required. Prices may change during your contract. Available to customers signing up to new 18-month minimum terms for Sky Broadband Superfast (£27pm including line rental) and Sky Pay As You Talk (£0pm). Standard prices apply after 18 months (currently £32pm for Sky Broadband Superfast). Compatible line required, otherwise £20 connection charge may apply. See sky.com for more details, usage policies and to check your speeds.

    Speed Guarantee: If, after the first 14 days after activation, your broadband throughput line speed drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be one month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too.  Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. For more information go to sky.com/speedguaranteehelp.

    Sky Broadband Essential: Available in Sky Network Areas only. £9.95 router delivery plus £10 connection fee may be required. Average download speed: 11 Mb. Average upload speed: 0.8Mb

    Sky Broadband Boost: Sky Broadband Essential or Sky Broadband Superfast required. £5 a month. New 18 month minimum term applies for Sky Broadband, Sky Broadband Boost and Line Rental. Includes waiving surcharge for evenings and weekends engineer visits and remote line monitoring, fault diagnosis and fix where available (If a fault is identified this may require an outage of up to 3 minutes). Sky Mobile customers receive 2GB of data credited to Sky Piggybank for each full outage of 30 minutes or longer capped at 3 credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit). Sky Broadband Buddy requires activation. Allows filtering of content and limiting screen time for every device connected to Sky Broadband Hub 2 or above. IOS or Android app required. Sky recommends that all devices connected to internet are protected by anti-virus software at all times.

  • Sky Broadband

    New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months (£27pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44 for Sky Broadband Ultrafast 1; £54 for Sky Broadband Ultrafast 2; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost).

    Sky Broadband Essential: Available in Sky Network Areas only. Set-up: £9.95 router deliver plus £10 connection fee. Average download speed: 11Mbps. Average upload speed: 0.8Mb.

    Sky Broadband Superfast: Available in Sky Fibre Areas only. Set-up: £9.95 router deliver plus £10 connection fee. Average download speed:59Mb. Average upload speed: 16Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.

    Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring daily and if a fault is identified this may require an outage of up to 3 minutes. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).

    Sky Broadband Ultrafast: Available in Ultrafast Areas only (approx. 10% of UK properties): Speeds vary by location. Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.

    Sky Broadband Buddy: Sky Broadband Buddy app requires Sky Broadband Essential, Superfast or Ultrafast and Sky Broadband Boost. Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.

    Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be 1 month's Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

    Best performing major provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom comparing Sky, Post Office, BT, EE, Plusnet, TalkTalk, Vodafone and Virgin Media fixed for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 23 July 2019).

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. Joining after 4/3/20: Sky Hub is loaned to you at no cost, it must be returned at the end of the broadband subscription. External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home entertainment. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 25p connection fee applies to all international calls. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 25p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

  • Sky TV

    HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV: £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

    Ultimate TV Add On: £2pm discount for 18 months with new 18-month minimum term on Sky Signature (£25 pm).  Ultimate TV Add-on £4 extra pm, usually £6 extra pm. Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.

    Ultra HD content only available to customers with a compatible UHD TV and a Sky Q 1 TB UHD or 2TB box. Ultra HD not available on Sky Q Mini boxes. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD. Widest range of Ultra HD Content: Comparison against online and Pay TV UK subscription services based on Ultra-HD content. See sky.com/shop/tv/sky-q/uhd-shows for more info.

    Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack.

    If you subscribed to both Sky Sports and Sky Cinema prior to 18 July 2017, any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription.

    Sky Sports in HD: Included as standard with any Sky Sports pack.

    Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports, Cinema).

    BT Sport with Sky: standard price £25 extra a month, 31 days’ notice to cancel.

    Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    On Demand: Available to Sky TV customers with black Sky+ or Sky Q box connected to broadband (minimum recommended speed 3Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema or Sky Sports subscription required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.

    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.

    Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.

    Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements.

    Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK, Ireland & the EU where eligible - see sky.com/streamintheEU - via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

    Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Weekend set-up £15 extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

    UK, Channel Islands & Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 12 June 2020.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 15p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.