Sky Broadband Shield is our online tool that comes with our Sky Broadband packages at no extra cost, giving you control over your family's online experience.
Shield helps provide protection against phishing, malware-infected sites and now includes Safe Search which helps block explicit content from your search engine results.
Activation required. Devices must be connected to Sky Broadband. Sky recommends that all devices that connect to the internet are protected by antivirus software at all times.
Selecting the type of content that gets through to your home is easy with our clear age categories
This includes smartphones, tablets and games consoles in your home when connected to your Sky Broadband
We can help make your online experience safe for the entire household
Your Sky Broadband Shield will automatically be set so it’s suitable for teenagers during the day and adults in the evening. This is easy to change at any time.
Go to your Broadband Shield settings and choose between a PG, 13, 18 rating or alternatively customise your protection.
The watershed feature allows you to set age rating restrictions depending on the time of day.
Block any specific websites and now block explicit images from search engine results with Safe Search.
Did you know that 46% of children post photos online to make it ‘look’ like they are having a great time?
Give your children a head start to staying safe online with expert advice from Internet Matters.
Sky Broadband Shield includes Safe Search, protecting you further by blocking explicit images from search engines (excluding YouTube).
However harmful images and videos directly hosted on social media apps or websites may still be viewed even with Broadband Shield enabled.
Choose from one of our reliable Sky Broadband packages and get Sky Broadband Shield at no extra cost. Get Sky Broadband Essential and download with average speeds of 11Mb. We’ll never slow you down, even at peak times.
Sky network areas only. Speeds vary by location.
Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.
Sky Sports Cricket channel offer: £10 extra a month for 12 months, thereafter standard price applies (currently £18pm).31 days' notice to cancel. Upon cancellation, this offer will not be redeemable again. Offer ends 27 June 2019. Main Event Channel: Only available with the Sky Sports Complete pack. If you purchase a 1, 2 or 3 channel pack, content depends on channels chosen and you may only swap the channels in your chosen Sky Sports pack once every 31 days. General: UK, Channel Islands and Isle of Man residential customers only. Further terms apply.
Sky Broadband packages (including line rental): Essential: £20pm; and Superfast: £27pm. Sky Broadband Boost: £2.50pm. Standard prices apply after 18 months (currently £25 for Essential £32 for Superfast; and £5pm for Sky Broadband Boost). Prices shown include Sky Pay As You Talk (£0pm). New 18 month minimum term and separate contracts for Sky Broadband, Sky Broadband Boost and Sky Talk. Router delivery: £9.95. Broadband Connection Fee: £0 for new to Sky Broadband customers; £10 for existing Sky Fibre customers, and £50 for existing Sky Broadband Unlimited customers.
Sky Broadband Boost: Sky Broadband Essential or Sky Broadband Superfast required. £5 a month. Offer price of £2.50 a month for the first 18 months for new Sky Broadband Boost customers. New 18 month minimum term applies for Sky Broadband, Sky Broadband Boost and Line Rental. Includes waiving surcharge for evenings and weekends engineer visits and remote line monitoring, fault diagnosis and fix where available (may involve up to 30 second daily outage for monitoring). Sky Mobile customers receive 2GB of data credited to Sky Piggybank for each full outage of 30 minutes or longer capped at 3 credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit). Sky Broadband Buddy requires activation. Allows filtering of content and limiting screen time for every device connected to Sky Broadband Hub 2 or above. IOS or Android app required. Sky recommends that all devices connected to internet are protected by anti-virus software at all times.
3 month free Spotify Premium offer: Available for new and existing Sky TV customers. Not available to existing Spotify Premium subscribers, Premium for Family subscribers, or if you have previously enrolled in a Spotify Offer. Spotify access through Sky Q box and other devices, Spotify app not available on Sky+ boxes. New customers: add Spotify Premium after you've completed your Sky Entertainment order. Spotify Premium usually £9.99 a month. Offer entitles you access to the Spotify Premium Service (as defined in the Spotify Terms and Conditions of Use) for a period of 3 months depending on your eligibility. If you decide that you do not want to pay for the Spotify Premium Service after the Offer Period, you must terminate your Spotify Premium Service by the end of the Offer Period. You may only use this Offer once.
Sky Talk Evenings and Weekends Extra Offer: Sky Talk Evenings and Weekends Extra (usually £5pm) free for 18 months for new Sky Broadband and line rental customers. Compatible line required otherwise £20 connection charge may apply.
New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months (currently £25pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost.
Sky Broadband Essential: Available in Sky Network Areas only. Set up fee: £0 for new to Sky Broadband customers, £10 for existing Sky Broadband & Sky TV customers adding Sky Broadband Essential.Average download speed: 11Mbps. Average upload speed: 0.8Mb.
Sky Broadband Superfast: Available in Sky Fibre Areas only. Set up fee: £0 for new to Sky Broadband customers, £10 for existing Sky Fibre & Sky TV customers adding Sky Broadband Superfast, or £50 for existing non-Sky Fibre customers adding Sky Broadband Superfast.Average download speed:59Mb. Average upload speed: 18Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.
Sky Broadband Boost: Available to Sky Broadband Essential or Superfast customers only. Remote line monitoring may involve up to 90 second daily outage. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
Sky Broadband Buddy: Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.
Speed Guarantee for Sky Broadband Superfast customers: Based on throughput speed. If the download speed to your Sky Hub drops below your Guaranteed Minimum Download Speed within the first 30 days of your service, we will give you your money back. Actual speeds may be lower. Speed check must be done using sky.com/speedguaranteehelp for more information
Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home entertainment. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.
Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 23p connection fee applies to all international calls. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 23p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk
HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky Entertainment: £22 per month (pm) with a new 18 month minimum term. Standard price applies when not signing up to a new minimum term or outside of minimum term. Standard price: currently £27pm.
Sky TV Subscription: From £22pm. Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack.
If you subscribed to both Sky Sports and Sky Cinema prior to 18 July 2017, any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription.
Sky Sports in HD: Included as standard with any Sky Sports pack.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).
Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Q experience: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Sky Q experience box you need a Sky HD box and the HD pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Sky Q experience includes Sky Go Extra at no extra cost. Sky Go terms apply.
Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.
Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via 3G/4G/Wi-Fi (charges may apply). To download content you also need Sky Multiscreen, Sky Q experience, or Sky Go Extra (£5 extra a month). Available on registered compatible devices. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
Ultimate On Demand: Ultimate On Demand for £12 per month (pm) with Sky Entertainment Pack for £22pm. Standard price for Sky Entertainment applies when not signing up to a new minimum term or outside of minimum term: £27 pm.
On Demand: Available to Sky TV customers with black Sky+ or Sky Q box connected to broadband (minimum recommended speed 3Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema or Sky Sports subscription required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or Ultimate On Demand pack required for Sky Box Sets. Box Sets and HD packs or Ultimate On Demand required to watch box sets in HD.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Q experience, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK, Ireland & the EU where eligible - see sky.com/streamintheEU - via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Weekend set-up £15 extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).
UK, Channel Islands & Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 1 May 2019.
Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 15p per minute access charge and a service charge from the owning operator.
Contact us if you wish to cancel during your cooling off period.
Read the full text of our customer contracts.