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Introducing Sky Talk Shield

Introducing Sky Talk Shield

Our brand new personalised call-screening service, Sky Talk Shield lets you answer the calls you want and block the ones you don't.

And it's free for our Sky Broadband & Talk customers.

Have Sky Broadband & Talk

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New to Sky Broadband

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Sky network areas only. Activation required. If you use a security or care alarm, you should add the provider’s number to your Star List. Other call blocking products are not compatible and should be disabled. Call Screening feature not compatible with text phones or fax machines.

Freeze out cold calls

  • Screens calls automatically

    Good news for you, bad news for cold callers

  • Personalise your service

    Create Star Lists for your favourite numbers and Block Lists for nuisance callers

  • Works across your home phones

    As soon as you activate Talk Shield

  • Easy to use

    Listen to the caller and simply accept or block the call

  • Simple to activate

    Sign in with your Sky iD

How Talk Shield works

Someone tries to call you

Talk Shield intercepts and blocks any robots

If it's a person, your phone rings and Talk Shield tells you who it is

Listen to who's calling and choose to accept or block the call

You can easily add the number to your Star or Block List

Star and Block Lists

Add up to 1,000 numbers across your Star and Block Lists easily, while on a call, after the call has ended, or online. Callers on your Star List, such as your friends and family, will get straight through every time. Numbers you block will never bother you again. Simple.

Activate Talk Shield

Manage Talk Shield

Here's the legal bit

  • Sky Broadband

    Super Reliable: As measured by Ofcom comparing Sky, Plusnet, TalkTalk and EE’s up to 38Mb Fibre Package in its latest UK fixed-line broadband performance report (Nov 2016). Ofcom excludes Wi-Fi performance, which varies by device, home environment and ISP.

    Sky Broadband and Sky Broadband Unlimited in Sky Network Area: Average download speeds of 11Mbps. Average upload speeds of 0.8Mb. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB - 12GB.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £50 standard fibre activation fee. Average download speeds: Sky Fibre and Sky Fibre Unlimited - 36Mb; Sky Fibre Max - 63Mb. Average upload speeds: Sky Fibre and Sky Fibre Unlimited - 9Mb; Sky Fibre Max - 18Mb. Speeds vary by location. Sky Fibre monthly usage - 25GB.

    Speed Guarantee for new Fibre Max customers New Fibre Max customers only. Speeds vary by location. Line speed (also known as sync speed) is the max. download speed a line can support, measured to the router. Actual speeds may be lower. Speed check must be done using sky.com/mybroadband. Data from third party speed checkers will not be accepted. Guarantee valid for the first 30 days and must be claimed in this time. Further terms apply. See www.sky.com/speedguaranteehelp for details.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. McAfee Free Trial: Sky Broadband 12GB - 3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max - 12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (April 2018).

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 22p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 22p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Weekend set-up £15 extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

    UK, Channel Islands & Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 11 December 2018.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 13p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.