Sky Broadband Help
Having problems with your Sky Broadband? Here's a few things to get you back up and running. Have your sign in details to hand - you might need them to access some of our online help.
Need to create a Sky iD?
Sky iD is your sign in for our online services - My Sky, Sky Go, Sky Store, Sky Broadband Shield, Sky apps, and more. It’s your email address (or a username) and a password.
Still need help?
Take a look at Sky Help if you still have an issue that you haven't fixed here. It's full of useful guides and help tips.
Remember, 90% of customer issues can be solved online, please use our help guides before you consider calling.