Broadband speeds explained
When we talk about broadband speeds, there are a few different types:
Access line speed is the speed between your local telephone exchange or street cabinet and your Sky hub.
Throughput speed is the speed you get when using the internet for things like browsing, streaming videos, uploading images or using apps. There are two types:
- The speed to your Sky hub when using the internet. This is the one used in Ofcom's Voluntary Code of Practice.
- The speed you get to a WiFi connected device when using the internet.
To better understand what these speeds mean, watch this video:
To make sure you’re always given the best, most accurate information about broadband speeds, we subscribe to Ofcom's Better Broadband Speeds, Voluntary Code of Practice.
Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.