When we talk about broadband speeds, there are actually two different types:
Access line speed: This is the maximum speed between your local telephone exchange and your router, so it’s the connection you receive into your home.
Throughput speed: This is the actual speed you experience on a device that’s connected to your broadband, so it’s the connection from your router to your device.
To better understand what these speeds mean, watch this video:
- What are my broadband speeds?
Access line speed: To find this out, visit My Broadband and sign in using your Sky iD. You can also check it in the My Sky app, by selecting Manage account > Broadband & Talk > Broadband speed. If you’re new to the app, visit our My Sky app page to find out more.
Throughput speed: There are several free websites that will measure this. Enter “Broadband speed test” into a search engine on the device you’d like to test and follow the instructions on your selected site.
- What if I’m not receiving the speed I was expecting?
- What can affect my broadband speeds?
Access line speed: The speed and quality of this depends on how far you live from the exchange, unless you’re a Sky Fibre customer.
Throughput speed: This will naturally be lower than your access line speed as it’s affected by factors such as the layout of your home or any interference between your router and your devices.
Or watch this short video:
Both speeds will also depend on which Sky Broadband product you have. Read the below PDF for more information:
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