Access Line Download Speed
This is the speed at which data is transferred from the internet to you. Faster download speeds means faster downloads of music tracks and photos, and better quality of streamed online videos.
Access Line Upload Speed
This is the speed at which data is transferred from you to the internet. Faster upload speeds improve your overall internet experience, as your actions (clicking on links on a web page, sending emails, uploading photos) are communicated to the internet quicker.
Estimated Access Line Speed
When you're ordering Sky Broadband, we'll give you an estimate of the fastest download speed that your phone line can support. This is based on the length and quality of your phone line.
Maximum product headline speeds
This is the advertised fastest download and upload speeds, for your Sky Broadband product, which can be achieved between a Sky Hub and the phone exchange in ideal circumstances. The speed you actually experience can be anything up to this speed, and is affected by the line length from the exchange and quality of your phone line.
Sky Broadband Connect customers only
Sky Broadband Connect is subject to a Network Management Policy. This means that available network bandwidth is shared equally by all Sky Broadband Connect customers who are online at the same time, so broadband speeds may be slower at peak times (from 5pm to 12am weekdays and all day at weekends). The Network Management Policy applies only to Sky Broadband Connect customers - see more details in the Sky Broadband Terms and Conditions.