Access line speed or sync speed
(For customers who purchased or upgraded before 26th February 2019)
This is the speed between your local telephone exchange or street cabinet and your Sky hub.
- Estimated Access Line Speed: A speed range that we estimated you would receive between the exchange or street cabinet and your Sky Hub.
- Minimum Access Line Speed: This is the minimum speed you should receive to your Sky Hub. Under Ofcom's Broadband Voluntary Code of Practice, you might be entitled to cancel your broadband without penalty if your speed falls below this.
Throughput speed to your Sky hub
(For customers who purchased or upgraded on or after 26th February 2019)
This is the speed you get to your Sky hub when using the internet for things like browsing, streaming videos, uploading images or using apps.
- Normally available download speed is the download speed you’ll normally get between 8 – 10 pm every day (when lines are busiest).
- Minimum guaranteed download speed is the absolute minimum speed that you can expect. It’s the speed that the bottom 10% of lines like yours can get. Under Ofcom's Better Broadband Speeds Voluntary Code of Practice, you might be entitled to cancel your broadband without penalty if your speed falls below this.
- Normally available upload speed is the upload speed you’ll normally get between 8 – 10 pm every day (when lines are busiest).
- Maximum Download and Upload Speed is the fastest speed that you could get at peak times. It’s the average speed that the top 20% of lines like yours can get.
- Minimum Upload Speed is the minimum upload speed you can expect but isn’t a guaranteed speed.
Throughput speed to a WiFi connected device
The speed you get to a WiFi connected device will be lower than the speed you get to your Sky hub, as it’s affected by:
- The set-up of your phone, tablet, laptop or any other device
- The number of apps or web pages that are being used (including that might be running in the background)
- The number of devices that are connected to your WiFi
- The set-up of your Sky hub and other equipment in your home
Try these tips to Improve the WiFi signal to your devices.
This is the speed we use to describe our broadband packages. It’s the speed at least half of our customers on that package can get to a Sky hub when lines are busiest.
The speed is calculated in a way recommended by the Committees of Advertising Practice.
Data usage is all the data that’s been sent (uploaded) or received (downloaded) with your broadband – so anything you’ve used your broadband for. Things like loading web pages or apps, sending instant messages or emails, or streaming tv shows or movies, to name just a few.
Just like roads have traffic, broadband networks do too. We choose the best route to send any data depending on where the traffic is, so your data gets to where it’s going as quickly as it can.
It can be measured in KB, MB or GB depending on the size of the data (an average mp3 song is 4MB). When using the internet, your data will be rounded to the nearest KB. But if we’re showing you how much you’ve used, it’ll be to the nearest MB.
- 1 Kilobyte (KB) = 1000 bytes
- 1 Megabyte (MB) = 1000 KB
- 1 Gigabyte (GB) = 1000 MB
Sky Broadband Connect customers only
Sky Broadband Connect is subject to a Network Management Policy. This means that available network bandwidth is shared equally by all Sky Broadband Connect customers who are online at the same time, so broadband speeds may be slower at peak times (from 5pm to 12am weekdays and all day at weekends). The Network Management Policy applies only to Sky Broadband Connect customers - see more details in the Sky Broadband Terms and Conditions.