Broadband speeds explained

When we talk about broadband speeds, there are a few different types:

Access line speed: This is the speed between your local telephone exchange or street cabinet and your Sky Hub.

Throughput speed: This is the speed you get when using the internet for things like browsing, streaming videos, uploading images or using apps. There are two types:

  • The speed to your Sky Hub when using the internet. This is the one used in our Fibre Max Speed Guarantee and by Ofcom.
  • The speed you get to a WiFi connected device when using the internet.

We subscribe to Ofcom's Better Broadband Speeds, Voluntary Code of Practice.

To better understand what these speeds mean, watch this video:

Are you still having problems with your broadband speed?