Broadband speeds explained
When we talk about broadband speeds, there are a few different types:
Access line speed: This is the speed between your local telephone exchange or street cabinet and your Sky Hub.
Throughput speed: This is the speed you get when using the internet for things like browsing, streaming videos, uploading images or using apps. There are two types:
- The speed to your Sky Hub when using the internet. This is the one used in our Fibre Max Speed Guarantee and by Ofcom.
- The speed you get to a WiFi connected device when using the internet.
We subscribe to Ofcom's Better Broadband Speeds, Voluntary Code of Practice.
To better understand what these speeds mean, watch this video:
Are you still having problems with your broadband speed?