Sky Go / Sky Go Extra help

On which device do you have a problem?

Available at no extra cost, Sky Go allows you to watch Sky wherever you are in the UK, Ireland and the EU (from 1 April, 2018), as long as you have a Sky TV subscription. To check on eligible EU territories visit

These diagnostic steps can help with:

  • Error messages you’re receiving on Sky Go.
  • Picture or sound issues.
  • Problems signing in to Sky Go.

Common error messages that these diagnostic steps cover include:

  • “Media streaming: unable to connect to stream”
  • “Video unavailable”
  • "Unknown error: please restart the app"
  • “3G/4G network usage is disabled”
  • "Limit reached: unable to register this device"
  • “Sky Go is not currently supported on this device”
  • “Sky Go is not supported on rooted devices”
  • "Rights restrictions mean that this programme is not currently available"
  • "You need the relevant Sky TV subscription to watch this show"
  • "Invalid PIN, please try again"
  • "This show is currently unavailable. Please try again later"
  • "You've reached the maximum number of downloads for this show. Find out more in our FAQs"

Looking for something else?

Sky Go help >

Set up Sky Go on your games console >

Manage your Sky Go registered devices >

Get help with another on screen error message >

Browse our help topics on Sky Community >