No connection or slow WiFi

Having a problem with your connection?

Sign in with your Sky iD so we can test your connection.

Not the account holder? Try our simple steps to try get you back up and running.

Test my connection: Sign in with your Sky iD and we'll run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow WiFi.

Not got a Sky iD? It's simple to create a Sky iD if you don't already have one, or get help with your Sky iD if you've forgotten your details.

Not the account holder? Use our simple steps.

Simple steps to try at home: Follow this guide for basic troubleshooting steps that may help you get back online or improve your WiFi signal.

Find our tips on getting the most out of your broadband when spending more time at home.