Your Sky Piggybank

With Sky Mobile your data is yours to keep.

At the end of every month (billing period) we’ll automatically roll over whatever’s left into your Sky Piggybank for you to use whenever you like.

Use it to:

Top up your data if you're running low; or
Cash it in for a range of rewards, including money off new phones, tablets, accessories and Sky Store vouchers.

Top up your data

You'll need:

To get the account holder to do this.
At least 1GB saved in your Sky Piggybank, as it can only be used in whole GB values. E.g. 1GB not 0.45MB.
To wait until after your first bill period.

Got more than one plan? Make sure you select the right mobile number/plan that you want to add data to, as changes can't be reversed.

Go to sky.com/piggybank (My Account > Mobile > Sky Piggybank) and sign in with your Sky iD.

Roll back 1GB at a time.

When you top up your data, it's ready to use straight away. It might just take a few minutes to update on your account.

Roll Sky Piggybank data help video

Manage Piggybank screen in the app

Open the My Sky app.
Tap Mobile from the bottom menu.
Select Manage Piggybank.

Roll back 1GB - 5GB at a time.

When you top up your data, it's ready to use straight away. It might just take a few minutes to update on your account.

How it works

At the end of the month (billing period):

Any unused data from last month will roll over and show in your Sky Piggybank before midnight on your bill date.
This includes data from your data plan allowance, any extra data bonus/data boost and any data Add Ons.

Unused data lasts for 3 years. There’s no limit to how much data you can save, but it expires after 3 years if you don’t use it.

E.g. Data added in January 2017 will last until December 2019 but data added in February 2017 will last until January 2020.

Sky Piggybank rewards

Your rewards

With Sky Mobile, you can cash in your unused data for savings on a range of rewards, including:

Savings on new phones, tablets or accessories.
Sky Store vouchers to Buy & Keep or rent the latest movies or TV shows.

Rewards change every month and the more unused data you save the better it gets, so keep checking back. You might see different rewards depending on how much data you've got saved.

Rewards are available after the end of your first bill period.

View and redeem your rewards

You’ll need to get the account holder to do this.

Online: Go to sky.com/piggybankrewards (My Account > Mobile > Sky Piggybank) and sign in with your Sky iD.
My Sky app: Open the My Sky app, tap Mobile from the bottom menu > Manage Piggybank and scroll down to Piggybank rewards.
Check your balance and browse your rewards.
Choose the reward you want in the Shop and select how much data you want to cash in.

Piggybank Roll data and rewards screens in My Account

Sky Store vouchers

Sky Store vouchers are in the Accessories section in the Shop.

You can only buy one Sky Store voucher at a time. To buy more than one, you’ll need to place them as separate orders.

Each Sky Store voucher you use counts as an accessory on your Mobile account. Max. 50 accessories per Mobile account.

Piggybank rewards Sky Store voucher in Shop

Save on your upgrade

Ready to upgrade your old phone or tablet for a new one? Go to sky.com/upgrade (My Account > Mobile). Select your device and follow the steps to upgrade. Any available savings will show when you choose a new device in Shop.

Any unused data you cash in will go towards the total amount of your new device. It can’t be used to pay off any outstanding balance on your credit agreement (if applicable).

Returns

If you return something you’ve bought using Piggybank rewards, any data you used will be refunded back into your Piggybank.

Sky Store voucher FAQs

Getting your voucher

At the moment, deliveries are taking longer than normal. We’ll send your voucher in the post within 10 working days.

How to redeem your voucher

This can only be redeemed via the Sky Store website (not via a Sky box).

Go to skystore.com/redeem.
Enter your code and sign in with a valid Sky iD or Sign up and read and accept the Sky Store T&Cs.
Choose a movie to Buy & Keep.
Watch your movie online or send it straight to your compatible Sky box (your Sky TV account needs to be linked to Sky Store).

Online rentals can’t be sent to your Sky box.

Voucher not received

If it’s been more than 10 working days and you haven’t got your voucher, please contact us.

Voucher not working

Double check you’ve followed the correct ‘How to redeem your voucher’ steps above. If it still doesn’t work, contact us.

Exchange voucher

Sky Store vouchers can’t be exchanged for cash and are not refundable.

Sky Store voucher limit

Each Sky Store voucher you use counts as an accessory on your Mobile account. Max. 50 accessories per Mobile account.

You can only buy one Sky Store voucher at a time. To buy more than one, you’ll need to place them as separate orders.

Data boosts

Expecting a one-off data boost as part of your order? This will be added to your Sky Piggybank within 30 days of your SIM and/or device being delivered. Please hold tight, as we won’t be able to look into it for you before then.

For more info, check the Data boost not received help article.

Here's the legal bit

Sky Piggybank: Use data within 3 years. Roll: Redeem data in 1GB increments. Sky Piggybank Rewards: One reward per purchase. Only available after end of first bill period. The more you save, the greater the total value of the rewards available to you.

Still need a hand?

We’re extremely busy right now and our call centres are prioritising our most vulnerable customers. Most queries can be answered using our online help on Sky.com, the My Sky app or your set top box.