Your Sky Piggybank

You need at least 1GB saved in your Sky PIggybank to be able to use it, as it can only be rolled back or redeemed in whole GB values. E.g. 1GB not 0.45MB. And you'll need to wait until after your first bill period.

Got more than one plan? Before you roll back data, make sure you select the right mobile number/plan that you want to add it to, as changes can't be reversed.

At the end of the month (billing period):

• Any unused data from last month will roll over and show in your Sky Piggybank before midnight on your bill date.
• This includes data from your data plan allowance, any extra data bonus/data boost and any data Add Ons.

Unused data lasts for 3 years. There’s no limit to how much data you can save, but it expires after 3 years if you don’t use it.

• E.g. Data added in January 2017 will last until December 2019 but data added in February 2017 will last until January 2020.

Your rewards

With Sky Mobile, you can cash in your unused data for savings on a range of rewards, including:

• Savings on new phones, tablets or accessories.
• Sky Store vouchers to Buy & Keep or rent the latest movies or TV shows.

Rewards change every month and the more unused data you save the better it gets, so keep checking back. You might see different rewards depending on how much data you've got saved.

Rewards are available after the end of your first bill period.

View and redeem your rewards

You’ll need to get the account holder to do this.

1. On sky.com: Go to sky.com/piggybankrewards (My Account > Mobile > Sky Piggybank) and sign in with your Sky iD.

• My Sky app: Open the My Sky app, tap Manage account > Mobile > Sky Piggybank > Piggybank Rewards.

3. Check your balance and browse your rewards.
4. Choose the reward you want in the Shop and select how much data you want to cash in.

Sky Store vouchers

Sky Store vouchers are in the Accessories section in the Shop.

At the moment, you can buy one Sky Store voucher online or via the My Sky app. To buy another, you’ll need to contact us.

Each Sky Store voucher you use counts as an accessory on your Mobile account. Max. 20 accessories per Mobile account.

Save on your upgrade

Ready to upgrade your old phone or tablet for a new one? Go to sky.com/upgrade (My Account > Mobile). Select your phone or tablet and follow the steps to upgrade. Any available savings will show when you choose a new device in Shop.

Any unused data you cash in will go towards the total amount of your new device. It can’t be used to pay off any outstanding balance on your credit agreement (if applicable).

Returns

If you return something you’ve bought using Piggybank rewards, any data you used will be refunded back into your Piggybank.

Getting your voucher

We’ll send your voucher in the post within 5 working days.

How to redeem your voucher

This can only be redeemed via the Sky Store website (not via a Sky box).

1. Go to skystore.com/redeem.

2. Enter your code and sign in with a valid Sky iD or Sign up and read and accept the Sky Store T&Cs.

3. Choose a movie to Buy & Keep.

4. Watch your movie online or send it straight to your compatible Sky box (your Sky TV account needs to be linked to Sky Store).

   Online rentals can’t be sent to your Sky box.

Voucher not received

If it’s been more than 5 working days and you haven’t got your voucher, please contact us.

Voucher not working

Double check you’ve followed the correct ‘How to redeem your voucher’ steps above. If it still doesn’t work, contact us.

Exchange voucher

Sky Store vouchers can’t be exchanged for cash and are not refundable.

Sky Store voucher limit

Each Sky Store voucher you use counts as an accessory on your Mobile account. Max. 20 accessories per Mobile account.

At the moment, you can buy one Sky Store voucher online or via the My Sky app. To buy another, you’ll need to contact us.

When you buy a new phone or tablet you might get a data bonus if you bought it during a promotion.

Keep a look out for your data bonus - we’ll add it to your Sky Piggybank within 30 days of your phone or tablet being delivered. Please hold tight, as we won’t be able to look into this for you before then.

If it's been more than 30 days and you still haven’t got it, contact us and we’ll look into it.

To be eligible, you’ll need to have ordered your phone or tablet and signed your credit agreement (if applicable) during the promotional period.

If you’re a Platinum or Diamond Sky VIP member, as soon as you’ve activated your SIM, we’ll add your mobile data boost to your Sky Piggybank.

To be eligible, you’ll need to have ordered a SIM and/or a phone or tablet with a credit agreement.

Sky Piggybank: Use data within 3 years. Roll: Redeem data in 1GB increments. Sky Piggybank Rewards: One reward per purchase. Only available after end of first bill period. The more you save, the greater the total value of the rewards available to you.