We’ll send you a new hub if you don’t already have a Sky Broadband Hub. That’s this one:
We’re working a little differently in these challenging times to keep our staff and customers safe. Which means we've made some temporary changes until we can get back to normal.
Our money-back guarantee as part of our WiFi Guarantee (included in some Sky Broadband Boost packages) still applies but will no longer be able to offer WiFi Guarantee engineer visits at this time. This is because unlike other Broadband engineer visits, WiFi Guarantee visits require the engineer to access multiple rooms in the home.
Go to Changes to Sky Broadband services during Covid-19 for more info.