Wi-Fi calling

Do you get bad phone signal at home or indoors?

With Wi-Fi calling, you can make and receive calls, and send and receive texts like normal. When there's no signal available, just connect to available Wi-Fi with a compatible phone.

Compatible phones:

  • Apple iPhone SE and iPhone 6 or later with 12.3 iOS or above.
  • Samsung Galaxy A20e
  • Samsung Galaxy A40
  • Samsung Galaxy A51
  • Samsung Galaxy A70
  • Samsung Galaxy A71
  • Samsung Galaxy A90 (5G)
  • Samsung Galaxy J4+
  • Samsung Galaxy Note 8
  • Samsung Galaxy Note10, Note10+ and Note10+ (5G)
  • Samsung Galaxy S8 and S8+
  • Samsung Galaxy S9, and S9+
  • Samsung Galaxy S10e, S10 and S10+
  • Samsung Galaxy S20, S20 (5G), S20+ 5G and S20 Ultra 5G
  • Sony Xperia 1, Xperia 5, Xperia 10
  • Sony Xperia XZ1, XZ2, XZ3 and XA2
  • Huawei P30 and P30 Pro

Keep a look out for more compatible phones coming soon.

One to watch out for: If you didn't get your phone from us, it might not be compatible with Sky Mobile Wi-Fi calling. To check, set up Wi-Fi calling and try making a call over Wi-Fi. If the ‘Wi-Fi call’ indicator doesn’t show, then your phone isn’t compatible.

If you’re using Wi-Fi calling and move to a 4G area, your calls will transfer without disconnecting with 4G calling (if you have a compatible phone).

Still need a hand?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.