- To use Wi-Fi calling you'll need the latest software update.
If your iPhone:
- Is brand new from Sky Mobile, you'll download the latest software update as part of the initial phone setup.
- Isn't brand new from Sky Mobile (you've had it a while) or you bought it from a different provider or retailer, you'll just need to manually update your phone to the latest software and carrier settings.
To manually update to the latest software
- On you iPhone, go to Settings > General > Software.
- Tap Download and Install and enter your passcode, if prompted.
- Read and agree to the Terms and Conditions and tap Agree again to confirm.
The software will download automatically. If you see a ‘Preparing to download’ message, give it a minute or two and the download should start.
To update your carrier settings
- Go to the Apple website and follow the instructions.
To turn Wi-Fi calling on/off (this will only be available if you've downloaded the latest software)
- On your iPhone, go to Settings > Phone > Wi-Fi Calling and slide the button to green to turn it on or slide it left to turn it back off.
To update to the latest software
- Go to device support and search for 'latest software'. Follow the Check for the latest software update instructions.
To turn Wi-Fi calling on or off (this will only be available if you've downloaded the latest software)
Go to device support, search for ‘Enable or disable Wi-Fi calling’ and follow the instructions.
Wi-Fi calling is ON by default for Samsung Galaxy A7 and J4+ phones.
Once you’ve set it up, you'll be able to send texts, picture messages and make calls in areas with poor signal, providing there's a Wi-Fi network available.
Wi-Fi calling stays switched on until you turn it off.
If you’ve connected to your home or a private Wi-Fi network your device will automatically connect each time you’re on the network. You might have to reconnect each time you use Wi-Fi while you're out and about (public Wi-Fi).