To set up Wi-Fi calling or to turn it off, go to device support, search for ‘enable or disable Wi-Fi calling’ and follow the instructions.
Please note: Wi-Fi calling is ON by default for Samsung Galaxy A7 and J4+ phones.
Once you’ve set it up, Wi-Fi calling stays enabled on your device until you turn it off. If you’ve connected to your home or a private Wi-Fi network your device will automatically connect each time you’re on the network. You may have to reconnect each time you use public Wi-Fi.
If you experience poor or no signal at home or indoors, you can make and receive calls, and send and receive texts like normal with Wi-Fi calling.
Currently available on the following Sky Mobile devices:
- Samsung Galaxy A7, J4+, S8, S8+, S9, S9+, S10e, S10 and S10+.
- Sony Xperia XZ1, XZ2, XZ3 and XA2.
- Keep a look out for more compatible devices coming soon.
Please note: If you bought your device from another mobile provider or retailer, it may not be compatible with Sky Mobile Wi-Fi calling. To check, set up Wi-Fi calling and try to make a call over Wi-Fi. If the ‘Wi-Fi call’ indicator doesn’t show then your device isn’t compatible.
Do you still need help with Wi-Fi calling?