Watching Sky Q in Ultra HD
What is Ultra HD?
Ultra HD is an innovative new video format, with a picture resolution of 3840x2160 pixels at 50 frames per second, which is 4 times the number of HD TV. This allows you to watch Sky TV shows and movies with greater clarity and detail.
Watching in Ultra HD
To find out how you can watch Sky Q in Ultra HD, see our video or read the information below.
Ultra HD sports and movies are available to rent in Sky Store for anyone with a Sky Q 2TB box.
To watch in Ultra HD, you’ll need:
- A Sky Q 2TB box with the Sky Q Multiscreen pack.
- To watch sports, movies or Box Sets in Ultra HD you’ll need the Sky Sports, Sky Cinema and Sky Box Sets subscriptions.
Find out how to setup Ultra HD by visiting Setting up Ultra HD.
Watching live sports in Ultra HD
When you’re watching a Sky Sports channel, you’ll receive a prompt if an Ultra HD version is available. Follow the instructions to be taken to the live Ultra HD broadcast. Alternatively, press the red button where you can watch in Ultra HD and enjoy additional stats, highlights and information about the game.
Watching movies or shows in Ultra HD
When searching on your Sky Q box, you’ll find an Ultra HD section in the Sky Cinema and Sky Box Sets tab, bringing you one movie premiere every week as well as a range of the latest box sets and documentaries.
Recording in Ultra HD
You can record one event at a time, along with three HD recordings, up to seven days in advance.
Frequently asked questions
- Is there an Ultra HD channel?
No, but there are Ultra HD tabs in Sky Cinema, Sports, Sky Box Sets and Catch Up TV.
- Can I watch Ultra HD on my Sky Q Mini box or Sky Q app?
No, Ultra HD can only be watched on the Sky Q box.
- How long does it take until I can watch an Ultra HD download?
This is dependent on your broadband speed. Ultra HD content can be downloaded at any broadband speed, but at slower speeds it’ll take longer for your download to be available to watch as they are three times the size of regular HD recordings.
- I missed the prompt, how do I get to Ultra HD?
Go to the Mini Guide on the channel showing the sports events and choose the option to watch in Ultra HD. This’ll only be available if you’ve already set up Ultra HD.
- Can I search for Ultra HD events, shows and movies?
To see Ultra HD shows as your default option in Search results simply set your picture resolution to 2160p and your ‘default download format’ to Ultra HD. Find and change your ‘default download format’ by navigating to Settings, Setup then preferences.
- Why can’t I pause, fast forward or rewind in Ultra HD after I’ve pressed the red button?
It’s not possible to pause or rewind inside interactive applications.
- What happens if I tune away from Ultra HD?
If you tune away from Ultra HD, you can go back at any time by going to the channel showing the event in HD or by going to the Ultra HD tab in the Sports section of the Home screen.
- How do I navigate away from Ultra HD?
- What happens if I rent something in Ultra HD but I’m not set up?
You’ll only be charged once you start watching your rental. If you’ve not set up Ultra HD, you won’t be able to begin watching and so won’t be charged.
- I can’t see a difference between HD and Ultra HD?
You get the best from Ultra HD by being closer to the screen than you would for HD. It works best on big TV screens, usually of at least 55 inches.
- Will the Ultra HD shows be available for Sky+ customers?
Sky+ boxes aren’t compatible with Ultra HD. You’ll need to have a Sky Q 2TB box and the Sky Q Multiscreen pack to watch sports events, TV shows or movies in Ultra HD.
- What’s the benefit of 10-bit colour?
Watching Ultra HD in 10-bit colour will give you the best viewing experience, with smoother colour gradients. When setting up Ultra HD, you’ll be given the option between 8-bit colour, 10-bit colour or if you’re not sure which is best, your TV will find it for you.
- Will Sky Q support HDR?
We’re currently working to bring you the best possible Ultra HD experience, but we may look at supporting HDR in the future.
- Will I be able to watch YouTube in 4K/Ultra HD?
No, the Sky Q 2TB box isn’t able to support YouTube in Ultra HD.
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