Who we are and how to get in touch
We are The Cloud Networks Limited and “Sky WiFi” is our trading name. Our company number is 05141256 and our registered address is Grant Way, Isleworth, Middlesex, TW7 5QD. We are a wholly owned subsidiary of Sky UK Limited.
We have appointed a data protection officer whom you can reach by email via firstname.lastname@example.org or by sending your query to the address above, marked for the attention of “Data Protection Officer – Sky WiFi” if you need to contact us regarding this Privacy Notice.
We are legally required to let you know about the rights you may have with respect to your personal data:
- You have the right to request from us access to, or rectification or erasure of, the personal data we hold about you.
- You have the right to request us to restrict the processing of the personal data we hold about you.
- You have the right to object to us processing personal data relating to you.
- Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.
- You have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).
If you wish to exercise any of these rights, please get in touch with us as described above. Whether we can comply with your request will depend on the circumstances but we will keep you informed of the actions that we take throughout this process.
We take our data protection responsibilities seriously and make every effort to protect your personal data but should you wish to make a complaint about how we use your personal data you can notify us by email to email@example.com or by writing to us at The Cloud Networks Limited, First floor, 4 Victoria Square, Victoria Street, St. Albans, Hertfordshire, AL1 3TF.
We will try to resolve your complaint in accordance with Sky’s Customer Complaints Code of Practice and you can find details of the steps we will take including when we aim to respond by here. If you are not satisfied with our response then please let us know and we will take the further steps detailed in the aforementioned link.
If you are still unhappy then you should contact the Information Commissioner’s Office via their website or the Irish Data Protection Commissioner via their website for more information about your rights.