Sky WiFi - Contact Us

If you have a question regarding our public Wi-Fi service (Sky WiFi), you'll find contact information below.

Please note: If your query is about your home broadband or TV service, follow the guides in our Broadband or TV help sections and you'll find the correct contact details.


Is your question about our public Wi-Fi service? You'll probably find an answer in our FAQs section.

Message us

Still not found an answer? Email us at:

To help us resolve your issue, please include the following details:

  • Why you're contacting us (Connection issues / My Cloud account / Subscription or Paid for options / Payment issues / Other)
  • First and last names
  • Email address
  • Telephone number
  • Hotspot details (if applicable)
  • How we can help