Sky and Ofcom's Voluntary Code of Practice

Update due to the Covid-19 pandemic

We’re working a little differently in these challenging times to keep our staff and customers safe. Which means we've made some temporary changes until we can get back to normal.

We’re temporarily suspending our participation in Ofcom’s Voluntary Code of Practice for better broadband speeds. But don't worry, if your speed falls below your Minimum Guaranteed Download Speed, and you report it to us and we can’t fix it within 30 days, you still have the right to leave your contract without any Early Termination Charges. You can check your speed online at My Broadband.

Go to Changes to Sky Broadband services during Covid-19 for more info.

Ofcom's Better Broadband Speeds, Voluntary Code of Practice are guidelines to make sure you are given the most accurate information when talking about broadband.

We want to give our customers the best service every time we talk about our products and services, which is why we have signed up to Ofcom's Voluntary Code of Practice. We’ve committed to sharing all the relevant speed information upfront, making it easier to make an informed decision on whether to buy.

You’ll have been given different speed information depending on when you bought or upgraded your Sky Broadband.

Go to Broadband speeds explained to find out more about your speed and what affects it.

Still need a hand?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.