If you purchased, upgraded or moved home before 26th February 2019, you’ll have been given access line speed estimates when you joined. These are the speeds between your local telephone exchange or street cabinet and your Sky Hub.
Under Ofcom's Voluntary Code of Practice, we’ll have run a line availability check and told you:
- Your Estimated Access Line Speed: A speed range that we estimated you would receive to your Sky Hub from the exchange or street cabinet.
- Your Minimum Access Line Speed: The minimum speed that you should receive to your Sky Hub from the exchange or street cabinet. Under Ofcom's Voluntary Code of Practice, you may be entitled to cancel your broadband product without penalty if your speed falls below this.
Read Ofcom’s Voluntary Code of Practice for more information.