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Sky Q Hard Disk error messages

If you're seeing any of the below Hard Disk error messages: 

  • "Hard Disk Error. There is a problem with your Hard Disk Drive"
  • "This service is not available because of a problem with your Hard Disk Drive"
  • "No Hard Disk. There is a problem with your Hard Disk Drive"

You'll still be able to watch live shows on your Sky Q box and Sky Q app. However, you won't be able to set or play recordings, watch on demand, use a Sky Q Mini box or use the Sky Q app to watch recordings from your Sky Q box.

To fix the problem, restart your Sky Q box:

  1. Switch your Sky Q box off at the mains.
  2. Check that both ends of all cables are securely connected.
  3. Switch your Sky Q box back on at the mains.
  4. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

If you still see the error message, reset your hard drive:

Please note: Resetting the hard drive permanently deletes all recordings, downloads, purchases, reminders and series links. You can restore Buy & Keep purchases from sky.com/restore.

To reset the hard drive:

  1. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
  2. Select Reset and scroll to Reset hard drive. A warning message will advise all existing and planned recordings will be deleted. Press Select to continue.
  3. Wait for the on screen instructions to disappear then press Home on your Sky Q remote.

Once the box has restarted, check you can set and play back recordings. It may take up to five minutes for all features to work.

If you're still having problems, please contact us.