Our Sky Broadband Guarantees

We have two different guarantees for our broadband customers:

  • WiFi Guarantee: With Sky Broadband Boost we'll guarantee WiFi in every room of your home or your money back.
  • Sky Fibre Speed Guarantee: New to Sky Broadband? We guarantee the speed to your hub won't t fall below your Guaranteed Minimum Download Speed within the first 30 days.

WiFi Guarantee

‘WiFi in every room of your home or your money back’

We’ll guarantee you can get at least 3Mbps WiFi in every room or we’ll give you your money back on your Sky Broadband Boost subscription.

What do I need to get Sky’s WiFi Guarantee?

It’s one of the great benefits of Sky Broadband Boost. You’ll need Sky Broadband Essential or Sky Broadband Superfast, to add Sky Broadband Boost to your subscription. It’s easy to upgrade your package and add Sky Broadband Boost if you don't have it. Or if you took Sky Broadband Boost before 4 September 2019, you’ll need to get in touch to upgrade to Sky Broadband Boost including WiFi Guarantee.

How it works

You’ll get a new Sky Broadband Hub (unless you already have one) when you sign up to Sky Broadband Boost.


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Sky Fibre Speed Guarantee

Sky Fibre Speed Guarantee must be claimed within the first 30 days of your service being activated.

Sky Broadband Superfast has super speeds and is totally unlimited. Ideal for busy homes and that’s why we’re keen to make sure we give you the best experience.

We guarantee that the broadband speed to your hub (in Mbps) will not fall below your Guaranteed Minimum Download Speed within the first 30 days or we will give you your money back.

This is exclusively available for new Sky Broadband Superfast customers joining from 26 February 2019.

Use our availability check to find out if Sky Broadband Superfast is available in your area.

For more information, read our FAQs below:

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.