Sky Speed Guarantee

Our fibre broadband is ideal for busy homes, with super speeds for streaming and sharing, and it’s totally unlimited. We want to make sure you get what you pay for with our Sky Speed Guarantee.

Its available to you if you have Sky Broadband Superfast or Sky Broadband Ultrafast 1. Not got fibre? Check if its available where you live.

How it works

We guarantee that if your speed falls below your Guaranteed Minimum Download Speed (that’s the speed we told you when you got your broadband) for at least three days in a row in a 30-day period, then we’ll give you money back. You need be within your minimum term but can claim up to twice.

To get money back under our Sky Speed Guarantee, you need to check your speed by signing in to My Broadband – You can’t use a third party speed checker.

You can find your Guaranteed Minimum Download Speed (GMDS) in Mbps:

  • In your order confirmation email or letter under Sky Broadband Package.
  • Or sign into My Broadband and select Learn more about my speed.

Good to know: Your Speed Guarantee starts 14 days after your Sky Broadband is activated – it’s so we can test your phone line for the best performance first.

What if my speed’s lower than it should be?

My Broadband will check your speed, and if it’s fallen below your Guaranteed Minimum Download Speed, get in touch to claim money back.

  • We’ll credit you one month’s Broadband & Talk subscription (excluding Sky Broadband Boost) including any call features - you won’t be credited for any calls charges.
  • And, if it’s within the first 30 days of your broadband being activated, we’ll also give you your money back for any upfront setup costs.

And if you want to, you can change your broadband package at no extra cost or cancel with no early termination charges at any time within your minimum term.

Good to know: You can only claim money back twice within your minimum term.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.