Setting up your broadband
Some of our packages now come with Internet Calls, so your setup might have changed. Don’t forget to check the setup guide that comes with your hub or go to Setting up your Sky hub.
What you need to know about Internet Calls
New to Sky Broadband?
Wait until your activation date before setting up your hub. Set it up in the morning if you can, and your broadband will start to work when it’s activated. We’ll send you a text to let you know when you’re up and running, but it can be anytime up to midnight.
If you’re getting your broadband through Fibre to the Premises (FTTP), you should already have an Optical Network Terminal (ONT) in your home. But to make sure we can get your broadband up and running on your activation date, you need to check it's switched on and working before your activation date.
Already have Sky Broadband but upgrading to new package?
If we’re sending you a new hub or some new cables to use with your current hub as part of your upgrade, wait until your activation date to set up your broadband.