Sky Broadband and Talk remote activation

When you order Sky Broadband & Talk, usually we can activate it without you needing to be home. But if we can’t activate you remotely, we’ll have booked an engineer to install your line instead.

Not sure if you’re being activated remotely? Sign in to Track my order and you’ll see an Activation date if we’re activating you remotely, or an engineer visit date if not.

Go to Sky Broadband & Talk new line installations for more info if an engineer is installing your broadband.

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On your activation day

Your Sky Broadband & Talk will go live on your activation date – it can be anytime up to midnight. We’ll send you a text to let you know when you’re up and running (if we have your number).

You don’t need to be home on your activation date. The work to connect your services will be done at your local exchange or street cabinet.

Not sure when your activation date is? Check your hub packaging or sign in to Track my order. If you need to change it, you’ll need to get in touch.

Switching from another provider? There might be a short period when you have no broadband or phone while you’re being connected – but usually it’s no more than an hour. Set up you new hub to start using your Sky broadband.

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Tracking your order

Sign in to Track your order - you’ll need to create a Sky iD if you haven’t already. Or get help if you’re having trouble signing in.

It’s easy to follow every step of your order online. You can check:

  • Your activation date or engineer install date
  • What packages you’ve ordered
  • Your phone number
  • When your hub will be delivered (if we’re sending you a new hub)

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Setting up your broadband

Some of our packages now come with Internet Calls, so your setup might have changed. Don’t forget to check the setup guide that comes with your hub or go to Setting up your Sky hub.

What you need to know about Internet Calls

New to Sky Broadband?

Wait until your activation date before setting up your hub. Set it up in the morning if you can, and your broadband will start to work when it’s activated. We’ll send you a text to let you know when you’re up and running, but it can be anytime up to midnight.

If you’re getting your broadband through Fibre to the Premises (FTTP), you should already have an Optical Network Terminal (ONT) in your home. But to make sure we can get your broadband up and running on your activation date, you need to check it's switched on and working before your activation date.

Already have Sky Broadband but upgrading to new package?

If we’re sending you a new hub or some new cables to use with your current hub as part of your upgrade, wait until your activation date to set up your broadband.