Depending on how many flats or apartments are within your building, there may be an Internal Distribution Point. This is a connection inside your building that feeds into the telephone communications network outside, so that you and your neighbours can enjoy phone and broadband services.
The engineer will need to work on this connection while installing your line, so it’s helpful if you can tell them where it is.
Here’s what we recommend for a problem-free installation:
- Ask your landlord or building manager, or maybe your neighbours, where your telephone distribution point is and how it can be reached. If it's in a locked room or somewhere inaccessible, make arrangements for the engineer to be able to access it on your installation date.
- Be prepared to show the engineer where the distribution point if they ask you.
If necessary, you can reschedule your engineer visit*.
*If you've ordered Sky Talk but not yet had your services activated, or if you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide.