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Ultra HD

Setting up Ultra HD

For help on setting up Ultra HD, watch our help video or read the information below. 

To watch in Ultra HD, you’ll need:

  • A Sky Q 2TB box with the Sky Q Multiscreen subscription. To watch sports, movies or Box Sets in Ultra HD you’ll need the Sky Sports, Sky Cinema or Sky Box Sets subscriptions.
  • The HDMI 2.0 cable provided by the engineer during your Sky Q installation. It has a pink connector featuring the Sky logo on both sides and ‘High Speed HDMI’ printed on the black cable. 
  • An Ultra HD TV that can display a picture resolution of 3840x2160 pixels at 50 frames per second and has an input that supports HDCP 2.2. For the most popular TV brands, these inputs should work:
  • LG: Input 1, marked HDCP 2.2.
  • Panasonic: Inputs 1, 3 or the input marked 4k.
  • Samsung: The input marked MHL.
  • Sony: Check what TV models and inputs are available on their website.

Setup

To change your picture resolution to Ultra HD:

  1. Press home on your Sky remote.
  2. Go to Settings.
  3. Select Setup, then Audio visual.
  4. Choose 2160p (UHD).

To use a sound system with Ultra HD, go to Setting up surround sound.

After setup, if the picture resolution is not supported, the screen will go blank for 10 seconds then revert to a supported resolution. 

If you're seeing a plain coloured screen and cannot access the Sky Q menus, press Home on your Sky Q remote then enter 1080 and press Home again to reset your picture resolution. 

Setup error messages

If you see an error message when trying to set up Ultra HD, see the list below for help.

  • "We can't detect an Ultra HD screen" (Error UH001)

    Your Sky Q box is unable to detect an Ultra HD TV.

    If your Sky Q box is connected to a soundbar or amplifier, try disconnecting these and connecting directly to your TV using an HDMI 2.0 cable. Once you’ve completed setup, reconnect your sound system using an optical cable. For more information, go to Setting up surround sound.

    If you continue to see this error message, your TV may not support Ultra HD. You can try to complete setup by selecting Continue but may see additional error messages if the setup is unsuccessful. 

  • "Your TV may not support Ultra HD" (Error UH002)

    Your Sky Q box is still unable to detect an Ultra HD TV.

    Not all TVs that are described as Ultra HD or 4K-ready support the Ultra HD display of 3840x2160 pixels at 50 frames per second.

    You can try to complete the setup by selecting Continue, but may see another error message if unsuccessful.  

  • "This input on your TV doesn’t support Ultra HD" (Error UH011)

    On some older Ultra HD TVs there may only be one input that supports HDCP 2.2. The inputs that should work on the most popular TV brands are:

    • LG: Input 1, marked HDCP 2.2
    • Panasonic: Inputs 1 or 3 or the input marked 4K
    • Samsung: The input marked MHL
    • Sony: Check what TV models and inputs are available on their website

    If your TV manufacturer isn't listed above, or you're not sure which input is correct, check your TV user manual.

    After you’ve changed the input, you’ll need to use your TV remote to select the correct input to display.

    Please note: If the input we suggested doesn't work and you've tried all of the HDMI inputs on your TV and still see this error, it may mean your TV doesn’t support Sky in Ultra HD and you’d need to  speak to your TV manufacturer for further advice.

  • "Trying Ultra HD in 10-bit colour didn’t work" (Error UH021)

    We can’t detect that your Ultra HD TV supports 10-bit colour or you didn’t confirm that you could see a picture when we tried to set 2160p in 10-bit colour.

    Not every Ultra HD TV supports 10-bit colour. If you’re not sure whether yours does, select Continue to complete setup in 8-bit.

    If you think your TV does support 10-bit colour, you may not have the correct setting enabled in your TV settings. We’ve listed the settings for the most popular TV brands, but if you’re not sure which setting it is, check your TV user manual to find out how to enable it.

    • Samsung: UHD color
    • LG: Ultra HD Deep Colour

    Please make sure you’re using a HDMI 2.0 cable, which will have been provided by your engineer during your Sky Q installation.

  • "Ultra HD has not worked" (Error UH031)

    If you’re still unable to complete the setup of Ultra HD, please check the following:

    • You selected Confirm when asked if you wanted to save the picture resolution.
    • Your TV can display a picture resolution of 3840x2160 pixels at 50 frames per second.
    • You’re using an HDMI 2.0 cable to connect your TV to your Sky Q 2TB box.
    • Your TV software is up to date and all relevant settings changes or accessories have been checked to ensure Ultra HD is supported.
    • Your TV is connected directly to your Sky Q 2TB box.

If your setup is still not working, you may need to speak to the manufacturer of your Ultra HD TV for advice on settings and software updates specific to your TV. 

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