EmergencySMS (eSMS)

EmergencySMS (eSMS)

The emergencySMS service is a third-party service you can register for at any time, and an add-on to the current 999 and 18000 services in the UK.

Text messages connect to 999 through the text relay 18000 service, and a relay assistant will speak your message to a 999 advisor. Their reply comes back to you as a text.

If you already have eSMS set up and you’ve transferred your number to Sky Mobile, don’t worry, you won’t have to set it up again.

Setting up eSMS

  1. Text 'register' to 999. You'll get some texts back about the services.
  2. When you've read them, reply 'yes'.

You should get a text telling you your number has been registered. If it says there was a problem, try again using a different third-party messaging app e.g. Textra SMS or Android message, rather than internet-based messaging services, like WhatsApp.

If that doesn't work, go to www.emergencysms.org.uk for help.

Using eSMS

eSMS needs to know:

  • Which emergency service you need (e.g. police, ambulance, fire and rescue or coastguard).
  • A brief description of the problem.
  • Where the problem is happening i.e. house number, street, postcode, landmarks etc.

Need more info or help? Go to www.emergencysms.org.uk