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EmergencySMS (eSMS) and Video Relay
The difference between Text Relay (SMS) and Video Relay
EmergencySMS (eSMS)
Setting up eSMS
Using eSMS
Emergency Video Relay
Setting up Emergency Video Relay
How do I make a 999 BSL call?
When is the service available?
Can I call the service with a general question about how it works?
Can I receive a call back?
Do I need to be connected to the internet?
Can I use my iPad / computer/ mobile phone?
Why is my video recorded?
Do I need to register?
What should I do if I can't get the app to work?
What should I do if I can't get the app or website to work?
Are calls made using 999 BSL free?
I was charged data for a call I made to 999 BSL, who do I contact?
What if I run out of data - can I still make the call?
I want to make a complaint about the service, who should I contact?
Will the app and website track my location?
What if the app or website cannot track my location?