Roaming

  • Roaming is automatically enabled for Sky Mobile customers so you can use your data, calls and texts while you're abroad.

  • If you're a SIM only customer, please check 'Before you travel' and 'While you're abroad' below.

Roaming destinations and charges
  • You can roam in over 30 EU and EEA destinations at no extra cost with Roaming Passport. Or access your UK data plan in 10 destinations outside of the EU, for £5 for 24 hours, with Roaming Passport Plus.

  • There may be some rare occasions where our services won’t work for you whilst you’re abroad; to check the current service availability in a particular destination before you travel check the Sky Mobile Tariff Guide or contact us.

  • To check the roaming charges for your destination, see our Sky Mobile Tariff Guide.

  • Each SIM on your account has a data roaming spend cap of £42 per month, so you'll never spend more on data than you want to when you roam outside of the EU.

Before you travel

If you’re a SIM only customer with a:

- Samsung Galaxy S6 or older
- iPhone 4s or older

You’ll need to download the latest software update on your phone before you travel abroad.

To download the latest software:

  1. Go to device support.
  2. Select your device make and model.
  3. Search ‘check for latest software updates’ and follow the instructions.

Once you’re abroad, you’ll also need to connect to Wi-Fi and update your data settings. See ‘While you’re abroad’ below for details.

Using voicemail abroad

  • You’ll need to set up a voicemail PIN in the UK before travelling abroad. To do this, call your voicemail (dial 759) and follow the simple instructions.

  • To access voicemail abroad dial +44 7488 222 000 (roaming call charges to UK landlines apply when calling from non-EU destinations).

While you're abroad

If you’re a SIM only customer with a:

- Samsung Galaxy S6 or older
- iPhone 4s or older

You’ll need to update your roaming settings when you arrive at your destination abroad.

Connect to Wi-Fi and follow these steps:

  1. Sign in to Manage using your Sky iD.
  2. Scroll down and select Settings.
  3. Scroll to 'APN Settings' and select Request Settings.

You'll then receive a notification on your device with instructions on what to do next. This may take up to 5 minutes to come through.

If you have an Android device you may be asked for a PIN, the default PIN is 1111.

Accessing voicemail abroad

Calling the UK from abroad

  • Before making a call, check your contacts are saved in the right international format.

  • UK numbers should start 0044 or +44 (not 0046 or +46). If they don't, replace the '0' from the start of the number and type the international dialing code for the UK 0044 or +44.

Turn off roaming

Turn off data roaming

  • Go to device support and search for ‘Switch off data when abroad’. If you can’t see a ‘data roaming’ option on your device you may only be able to turn off data roaming when you’re outside of the UK.

Turn off mobile data

  • When you’re outside of the EU, to help ensure you don’t use data roaming abroad, turn off mobile data. Go to device support and search for ‘enable or disable mobile data’.

Turn off roaming

  • To turn off roaming so you can’t use data, calls and texts while abroad (outside of the EU) please contact us.
Having problems while you're abroad?
  • If you have access to Wi-Fi, you may be able resolve your roaming problem online with our diagnostic help steps.

  • Please note: When you’re back in the UK, turn your device off and on again to make sure you’re fully connected to the UK network.

Contacting Sky from abroad

  • Call +44 131 278 3778

Calls to Sky contact centres on 0044 131 278 3778 are free for Sky Mobile customers calling from abroad. If you're not with Sky Mobile charges may apply for calls to 01 numbers. Check your provider's tariff guide.

Accidental roaming
  • Mobile phone signals can sometimes be picked up across country borders.

  • If your phone picks up the signal of a different provider when you’re near a border, then you may be charged roaming rates.

  • To help avoid this, check the name of the network provider on your phone before using it and turn off data roaming in your phone’s settings. See 'Turn off roaming' above

Other popular links

Roaming Passports >

Data roaming spend cap >

Roaming diagnostic help steps >

Find more of our most popular articles to help you set up and manage your Sky Mobile in the My Sky app. Download it free, today*.

*Compatible device and 3G, 4G or Wi-Fi required (charges may apply). App features and functions vary by platform/device. See iTunes App Store or Google Play Store.

Did you find this helpful?