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Sky account changes

Cancel your subscription

Cancel your TV subscription

If you'd just like to change your subscription, you may be able to do so online. Visit our change your Sky package article for more information. 

If you'd like to cancel your Sky TV subscription, you’ll need to contact us. You can start a Live Chat online or call usOur Live Chat advisors are available 8.30am to 8pm, seven days a week for UK customers.

Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, so check your provider’s tariff guide.

You can also write to us or send an email telling us that you'd like to cancel. We may need to call you back to verify your details and process your request but don't worry, your notice period will be effective from the date we received your letter or email.

Please note: We won't be able to cancel your services unless we can verify your account information.

Switch broadband and talk

When you need to contact Sky

If you’re switching to Virgin Media’s cable service, you’ll need to contact us so we can cancel your Sky Broadband & Talk Services.

You’ll also need to contact us if you’re switching to exercise a right to leave that we’ve told you about, so that we can ensure you avoid any early termination charges. You can do this before or after you've placed your order directly with your new provider.

When you don’t need to contact Sky

If you’re switching your broadband and talk service from Sky to a new provider other than Virgin Media cable service, rather than cancelling your services completely, just place your order directly with your new provider without contacting Sky.

Cancel broadband and talk

If you’d like to cancel your Sky Talk or Broadband subscription, you’ll need to contact us. You can start a Live Chat online or call usOur Live Chat advisors are available 8.30am to 8pm, seven days a week for UK customers.

Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, so check your provider’s tariff guide.

You can also write to us or send an email telling us that you'd like to cancel. We may need to call you back to verify your details and process your request but don't worry your notice period will be effective from the date we received your letter or email.

Please note: We won't be able to cancel your services unless we can verify your account information.

Why do we need to talk or chat to you?

We need to talk to you over the phone or via Live Chat in the cases outlined above so that we can ensure your details are correct and begin work on your cancellation. That enables us to help you avoid any unnecessary loss of service if you’re moving to another provider and allows us to explain any potential issues that might arise as a result of your move. For example, loss of discounts or early termination charges that could be due if you’re leaving before your minimum term contract is up.

We won’t need to talk to you if you’re cancelling within 31 days of your Sky services becoming active or if you’re switching your broadband and talk service to a new non-cable provider.

Please note: It's really important you don't cancel your direct debit or any other ongoing payment arrangement with us as further payments may still be due.

Stay with Sky

If you’re within your cancellation period for your Sky TV and have changed your mind about a recent cancellation, contact one of our advisors who’ll update your account so you can continue to watch Sky TV.

To keep Sky Broadband and Sky Talk, please contact us.