Parental Controls - Sky Mobile

We automatically block 18+ rated websites and online content when you’re connected to the Sky Mobile network.

If you're using Wi-Fi, then parental controls won't apply (your broadband provider or public Wi-Fi provider might have other settings or filters).

Check your Parental Control settings >

Turn off parental controls

You’ll need to get the account holder to do this. They'll need to verify that they're over 18 using a credit card payment. The card will be charged £1 which will be credited back to their Sky Mobile account and shown on their next bill.

  1. Go to sky.com/controls (My Account > Mobile > Settings) and sign in with your Sky iD.
  2. Select the mobile number/plan you want to update then 'Turn off parental controls'.

Parental controls settings screen in My Account

Useful info

  • If you switch parental controls back on, you'll need to verify your age again using a credit card to switch it back off.
  • You can set different parental control settings for each SIM on your account.

Report a website that’s blocked but you don't think it should be

If you think a website has been placed in the wrong age category, email us at crsupport@sky.uk. Put 'Sky Mobile Parental Control' as the subject line.

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.