Parental controls on Sky Mobile

To help keep kids safer online, 18+ rated websites and online content are automatically blocked when you’re connected to the Sky Mobile network.

If you're using Wi-Fi, parental controls won't apply. Your broadband provider or public Wi-Fi provider might have other settings or filters.

Change your parental control settings

Each SIM can have different settings, so you can keep it switched on for the kids and turn it off for yourself.

Are you the mobile account holder? If you're not, you’ll need to get them do this.

You'll need to verify that you're over 18, using a credit card payment. The card will be charged £1. Don't worry though, this will be credited back to your mobile account and will show on your next bill.

Each time you change your settings, you'll need to verify your age again using a credit card payment.

  1. Go to sky.com/controls (My Account > Mobile > Settings) and sign in with your Sky iD.
  2. Select the mobile number/plan you want to update.
  3. Scroll to 'Parental controls', select Turn off parental controls or Turn on parental controls and follow the instructions.

Parental controls settings screen in My Account

Blocked websites

To report an website that’s blocked but you don't think it should be, email us at mysky@sky.uk putting 'Sky Mobile Parental Control' as the subject line.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.