- Go to phone support and search ‘APN’.
- Select ‘Check internet settings (APN and browser)’ and follow the instructions.
Still having problems?
If you’re still having problems with:
- Mobile data – to access mobile data/internet, you’ll need a 3G or 4G (sometimes called LTE) compatible phone – go to phone support, search ‘network connection’ and select ‘Changing the network connection mode’.
- Picture messages (MMS) – we’re aware some customers may not be able to send/receive picture messages (MMS). This is under investigation and we’re working to get this fixed as soon as we can.