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Mobile data and picture message settings

If you're having problems with mobile data or picture messages, try updating your phone’s APN settings. These are the mobile network details used to connect your phone to the internet.

  1. Go to Mobile Settings and sign in with your Sky iD.
  2. Scroll to 'APN Settings' and select Request settings.
You'll then receive a notification on your phone with instructions on what to do next.

Still having problems?

To update your APN settings manually:

  1. Go to phone support.
  2. Select your phone make and model, and search ‘APN’.
  3. Select ‘Check internet settings (APN and browser)’ and follow the instructions.

If you've tried the steps above and you're still having problems with:

  • Mobile data – go to phone support, search ‘network connection’ and select ‘Change the network connection mode’. You’ll need a 3G or 4G (sometimes called LTE) compatible phone to access mobile data.
  • Picture messages (MMS) – we’re aware some customers may not be able to send or receive picture messages (MMS). This is under investigation and we’re working to get this fixed as soon as we can.