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Mobile data and picture message settings

If you're having problems with mobile data or picture messages, try checking your phone’s APN settings. These are the mobile network details used to connect your phone to the internet.

  1. Go to phone support and search ‘APN’.
  2. Select ‘Check internet settings (APN and browser)’ and follow the instructions.

Still having problems?

If you’re still having problems with:

  • Mobile data – to access mobile data/internet, you’ll need a 3G or 4G (sometimes called LTE) compatible phone – go to phone support, search ‘network connection’ and select ‘Changing the network connection mode’.
  • Picture messages (MMS) – we’re aware some customers may not be able to send/receive picture messages (MMS). This is under investigation and we’re working to get this fixed as soon as we can.