We’ll let you know via email to the email address you gave us or to your @sky.com address. Need to change your email address?
If you go over your allowance twice within a six-month period, we'll automatically move you to the next package up which will give you a higher usage allowance. If you go over your allowance again within six months of being auto-upgraded, you’ll be upgraded again, and so on.
You can then downgrade your package after one month – enough time to assess if the new usage allowance is right for you.
If we’ve told you you've gone over an allowance that’s different to the one advertised for your package, this may be due to a recent change to your Sky Broadband package or the day you pay your subscription. In this case, your usage allowance will be pro-rated to the appropriate amount.