Are you a Sky Q customer?

Yes, I'm a Sky Q customer No, I'm a Sky+ customer

For a more personalised experience, please sign in.

Thanks

We can now provide you with more relevant help.

Broadband security

McAfee Internet Security Suite

We've teamed up with McAfee to offer Sky Broadband customers a free trial of McAfee Internet Security Suite. Sky Broadband Unlimited or Fibre customers can benefit from 12 months free on up to three PCs, while Sky Broadband Lite or Sky Broadband 12GB customers get a three month free trial. To continue using McAfee after this, it’s just £3/€3.99 a month. 

McAfee Internet Security includes:

  • Virus control to stop the latest threats from harming your PC.
  • A website safety advisor and protection against dangerous downloads.
  • Wi-Fi protection.
  • Device-based parental controls and usage limits.

You need your Sky iD to sign up to the free trial and download the McAfee software.

> Register now for the free McAfee trial 

Getting started with McAfee

  • What system requirements do I need to run McAfee?

    System requirements

    • Windows 10, 8.1, 8, 7 (32-bit and 64-bit), and Vista SP1 (32-bit and 64-bit). McAfee Internet Security is not available to download for Mac. 
    • 1GB RAM for Vista and Windows 7, 2GB RAM for Windows 8 and above.
    • 500 MB free drive space.
    • 1 GHz processor.
    • Minimum screen resolution: 1024x768 or higher.

    Supported web browsers

    • Internet Explorer 8.0 or later.
    • Firefox 4.0 or later.
    • Google Chrome.

  • How do I register and download McAfee Internet Security Suite?
    1. Sign in to Manage with your Primary Sky iD, select Broadband and Talk, and scroll down to select McAfee Internet Security.
    2. Confirm your email address and tick the box to confirm you've read and accepted the Terms and Conditions and End User License Agreement.
    3. Select Activate my McAfee. This will start your free trial period.
    4. You'll see a Download page. To install the McAfee software onto your computer follow the onscreen instructions.

    If you have any issues registering, please refresh your page (Ctrl F5).

  • I already have security software, should I still install McAfee?

    We don't recommend installing McAfee when you have other firewall or anti-virus software running.

  • How do I install McAfee on more than one computer?

    You can install McAfee Internet Security or Parental Controls on up to three separate computers:

    1. Sign in to Manage with your Primary Sky iD, select Broadband and Talk, and scroll down to select McAfee.
    2. Select the back button and then choose Download additional copies.
    Please note: if you replace your computer at any point, you'll need to remove your old computer from your subscription list in Manage so you'll still have enough allowance to have McAfee on three separate computers (including your new one).


Using McAfee

  • How do I manually run a scan?

    McAfee will carry out a scan automatically every so often, but we recommend you manually run a scan once a week:

    1. Open the SecurityCenter.
    2. Select Scan.
  • How do I schedule a QuickClean?

    QuickClean improves your PC’s performance by removing old files that litter your computer’s hard drive, such as temporary files, shortcuts and browser history files.

    You can schedule a QuickClean to automatically clean your computer:

    1. Open the Security Centre.
    2. In the Security Centre, under Common Tasks, select Maintain Computer.
    3. Open the Task Scheduler pane and select Start.
    4. In the Select operation to schedule list, choose McAfee QuickClean.
    5. Type a name in the Task name box, and then select Create.
    6. Do one of the following:
      a. Select Next to accept the cleaners in the list.
      b. Select or clear the appropriate cleaners, and then choose Next.
      c. Choose Restore Defaults to restore the default cleaners, and then select Next.
    7. Then select one of the following:

      No, I want to delete files using standard Windows deletion  - this allows you to retrieve deleted files even after you empty your PC’s recycle bin; or

      Yes, I want to securely erase my files using Shredder - this permanently deletes files.
    8. Select Schedule. In the Schedule dialog box, select the frequency of task to run and select OK.
    9. If you made changes to the Recently Used Cleaner properties, you may be asked to restart your computer. Select OK and then Finish.
  • How do I schedule a Disk Defragmenter task?

    You can choose how often your computer's hard drive is automatically defragged:

    1. Open the Security Centre.
    2. In the Security Centre, under Common Tasks, select Maintain Computer.
    3. Open the Task Scheduler pane under Task Scheduler, and select Start.
    4. In the Select operation to schedule list, select Disk Defragmenter.
    5. Type a name in the Task name box, and select Create.
    6. Do one of the following:

      a. Select Schedule to accept the default, which performs a defrag even if there's low free space.
      b. Clear the Perform defrag even if the free space is low option, and then select Schedule.

    7. In the Schedule dialog box, select frequency of task to run, and select OK and then Finish.
  • I think my computer has a virus, what do I do?

    A virus, or other potentially harmful programs, can cause any of these symptoms: 

    • Has the home page of your web browser changed?
    • Is there a new toolbar on your web browser that you didn’t install?
    • Do new web browser windows or tabs open automatically?
    • Do adverts keeping popping up on your screen?
    • Is your computer running very slowly, or does it shut down and restart unexpectedly?
    • Are you having trouble running your usual programs?
    • Do you keep getting error messages?

    You should be especially suspicious if the problem first began after you:

    • Opened an email from an unknown sender.
    • Downloaded a new piece of free software.
    • Used a USB flash drive or other disk to open files from another computer.
    • Visited a website that wasn't what you thought it'd be.

    You should immediately run a virus scan with McAfee Internet Security Suite:

    1. Right-click the McAfee icon in the bottom bar of your desktop.
    2. Select Scan and then Scan Now.
    3. After the scan's finished, you'll see View Results if one or more suspicious files have been found. Select View Results for instructions on how to get rid of these files.
    4. Select Finish.
  • What is McAfee Site Advisor?

    McAfee Site Advisor is a web safety tool that identifies websites that are linked to spyware, adware, spam, viruses, browser-based attacks, phishing, or online fraud. It adds red, yellow and green icons to your browser and search engines results. It's included with McAfee Internet Security Suite and automatically installed on your web browser when you install McAfee Internet Security Suite.

    Make transactions online safely – McAfee Site Advisor's advanced protection uses a combination of database blocking and real-time analysis to help identify scam websites that try to steal your personal information.

    For more information about phishing and other email scams,  read our Keep your email account safe article.

    What the Safe (green) sign means - We tested the website and didn't find any significant problems.

    What the Caution (yellow) sign means - Our tests revealed some minor security or nuisance issues with the website, or the site's had past security issues.

    What the Dangerous (red) signs means - Our tests revealed some serious issues to consider before using this website at all e.g. the website sent us lots of spam email, bundled adware with a download, or has a business relationship with a company known for bad practices.

    To see more information about the website, roll your mouse over the McAfee icon in your browser toolbar or on the search results page. You can also visit any website's report page for detailed safety information and read what users have to say.


Fix a problem with McAfee

  • I've forgotten my McAfee Privacy Service Administrator password

    To retrieve your password, first try answering your security question:

    1. Open McAfee Security Centre and highlight Privacy Service.
    2. Select Sign In and then select Forgot your Password.
    3. When prompted, answer the question and select Get Password.

    If you don't answer this question correctly, you'll need to reinstall McAfee Privacy Service in Safe Mode to reset the password:

    1. Restart your computer.
    2. While your computer is powering up, press F8 every second, until the Windows Start Up menu appears.
    3. When you're given the option, start your computer in Safe Mode.
    4. Select Start or press the Windows key, and select Control Panel.
    5. Choose Add or Remove Programs, and select Change/Remove from the displayed list.
    6. Follow the onscreen instructions. Once the uninstallation's complete, restart your computer, reinstall McAfee Privacy Service and choose a new password.
  • I can't connect to the internet after installing McAfee

    McAfee Internet Security Suite might be blocking your internet connection. 

    You can usually fix this by quickly switching your McAfee Personal Firewall off and back on again.

  • I can’t use email after installing Personal Firewall Plus
    1. Right-click the McAfee icon in the bottom bar of your desktop, and select Personal Firewall.
    2. Select Internet Applications.
    3. Right-click the name of the email program you use and select Allow Full Access.
  • I can’t log into Hotmail, online banking or other secure websites after installing McAfee Internet Security Suite.
    Your settings may be preventing certain websites from functioning:

    1. Open McAfee Security Centre and select Internet & Network.
    2. Choose Configure, then select the Web browsing protection bar.
    3. Select Advanced and deselect all three options.
    4. Select OK/Apply.
    5. Close all McAfee windows and try accessing the website again.
  • McAfee SpamKiller/Anti-Phishing Filter blocks access to websites I wish to visit

    Your firewall may block access to a website you know is legitimate or want to visit. This can be fixed by refreshing the Anti-Phishing Filter Dat File:

    1. Close your web browser windows and open My Computer.
    2. Open your hard drive - this is usually drive C: - and open Program Files.
    3. Open the McAfee folder and select the SpamKiller folder.
    4. Right-click the MCAPFBHO.dat file and choose Rename.
    5. Rename the file to OLD_mcapfbho.OLD.
    6. Open your browser and try to access the website again.


Manage McAfee

  • How do I manage my McAfee Security Subscription?

    Sign into Manage with your Sky iD. Here you can:

    • Change your McAfee security product (from only Parental Controls to the full Internet Security Suite, and vice versa).
    • Download additional copies of your McAfee software on up to three computers.
    • Check when your free trial of McAfee Internet Security Suite will expire.
    • Cancel your McAfee Internet Security Suite subscription.
    • View McAfee subscription charges on your Sky bill through the View Bill section in Manage.

  • How do I cancel and remove McAfee Internet Security Suite?

    If you no longer wish to use McAfee:

    1. Sign in to Manage using your Sky iD.
    2. Follow the on screen instructions to cancel.

    Please note: it may take up to 48 hours for this cancellation to take effect, during which time you may be charged for your use.

    Cancelling your subscription to McAfee Internet Security Suite will not remove the software from your computer. To remove the software:

    1. Select Start then open Control Panel. From here, choose Add or Remove Programs.
    2. Select McAfee Security Centre and Change/Remove, and a McAfee uninstall window will appear.
    3. Select the McAfee program you wish to remove, and select Uninstall.
  • What happens when my free McAfee trial ends?

    At the end of the free trial, your McAfee subscription will automatically continue and you'll be charged a monthly subscription fee of £3/€3.99 on your Sky bill, unless you cancel your McAfee subscription before the end of the trial.

Thinking about upgrading your Sky package?
Explore the latest offers and upgrades tailored to you at
My Sky Offers