Managing parental settings

With Sky Q, you can use PIN-protected parental controls to restrict the shows, movies and channels that can be watched on your TV, so you can have peace of mind that your little ones are watching Peppa Pig and not Game of Thrones.

Your PIN also lets you buy and rent shows, movies, and PPV events – so always keep it private to avoid any nasty billing surprises.

Each of your Sky Q and Sky Q Mini boxes can have different settings, so the whole family can watch the entertainment that’s right for them.

For help managing your parental settings, watch our step-by-step video or follow the easy guide below.

Change or reset your Sky box PIN

Using a browser:

  1. go to sky.com and sign in with your Sky iD.
  2. Click Manage, then make sure TV is selected.
  3. Scroll down and click TV pin.
  4. Make sure the right viewing card's selected.
  5. Type a new PIN, then type it again to confirm.
  6. Click Confirm PIN to finish. After a few minutes you'll see a confirmation messages saying it's changed.

Before we start, make sure your Sky Q box is connected to the internet.

Using your Sky Q remote:

  1. Press Home on your Sky Q remote, select Settings then Parental.
  2. Type your current Sky TV PIN.
  3. Select Change PIN and type your new PIN twice.
  4. Press Dismiss to finish.

If you've forgotten your PIN:

  1. Press Home on your Sky Q remote, select My Account then Reset PIN.
  2. Depending on how you pay your bill, you'll be asked to type certain security information.
  3. Type your new PIN twice.
  4. Press Dismiss to finish.

If you're still using the Sky Service app, go to Using the Sky Service app.

  1. Launch the app and sign in if prompted.
  2. Tap Manage account then TV.
  3. Tap TV Settings then Update next to TV PIN.
  4. Type in a new PIN, then type it again confirm. (If you've got more than 1 Sky box, make sure you're changing the PIN for the right box by confirming the viewing card onscreen.)
  5. Tap Reset PIN to finish.

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