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Managing parental settings

Sky Q allows you to use PIN-protected parental controls to restrict the shows and channels that can be viewed through your TV. 

Please note: As well as accessing parental controls, your PIN allows you to purchase rentals and other content. Always keep it confidential.

You have different settings for each of your Sky Q and Sky Q Mini boxes.

If you need to manage your parental settings, you can either watch our step by step video or simply follow the easy guide below.

  • Family setting

    Under Family, you can switch Family setting on. This will turn on PIN-protection for any rated shows you watch before the watershed, as well as for any purchases or rentals. It will also hide all adult channels and recordings.

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Family, then Family setting.
    4. Select On to PIN-protect all categories listed under Familyor Off to remove the need for a PIN.

    Alternatively, you can control each individual category. Continue below to see how.

  • PIN on pre-watershed playback

    If you watch a recording or download that's rated 12 or 15 before 8pm, or 9pm for those rated 18, you'll need to enter your Sky TV PIN.

    To turn PIN protection on or off:

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Family, then PIN on pre-watershed playback.
    4. Select On to PIN-protect rated shows before the watershed, or Off to remove the need for a PIN.

    Shows with no age rating won't be blocked. 

    Note: If you turn this setting off your settings will no longer be family friendly. Therefore, the switch for Family setting will also show as Off

  • Turning PIN on purchase on or off

    You can set up PIN-protection on rental and Box Office shows.

    To do this:

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Family, then PIN on purchase.
    4. Select On to ask for a PIN before a show can be rented or bought, or Off to remove the need for a PIN.

    Note: If you turn this setting off, your settings will no longer be family friendly. Therefore, the switch for Family setting will also show as Off

  • Hiding or showing adult channels

    Your Sky Q box comes with adult channels hidden from the TV Guide and it'll also hide any adult channel recordings. 

    To change this:

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Family, then Hide adult content.
    4. Select Off to show adult shows, or On to hide them.

    Note: If you turn this setting off, your settings will no longer be family friendly. Therefore, the switch for Family setting will also show as Off

  • PIN-protecting shows by age rating

    You can restrict shows at all times based on their age rating. 

    To do this:

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Ratings, followed by Age restriction then select the ratings of the shows you want to PIN-protect at all times.

    Shows without an age rating won't be blocked.

  • Controlling access to Apps & videos

    You can block access to online videos and certain apps on Sky Q that may unsuitable for younger viewers.

    To do this: 

    1. Press Home on your Sky Q remote and select Settings, then Parental.
    2. Enter your Sky TV PIN.
    3. Select Apps & videos and choose what you want to control access to.
    4. Select On to stop viewers accessing the videos or apps, or Off to allow access.

    Note: In Vevo all videos tagged as "explicit" are blocked.

    If you see the error message “Access has been blocked. To change this setting, go to Settings > Parental > Apps & videos” when using your TV apps, follow the above steps and make sure they’re set to Off

  • Parental settings on the Sky Q app

    If you set age restrictions on your Sky Q box, this also applies to the Sky Q app. But the Sky Q app has some extra parental controls too.

    Shows rated 12, 15 or 18 which are viewed before the watershed on the app are always PIN-protected, even if PIN-protection on the Sky Q box is turned off.

    Furthermore, adult channels and recordings aren't available on the Sky Q app.

    Sky TV PIN and Device PIN

    Your Sky Q app uses two PINs to set parental controls:

    Sky TV PIN

    This is used to set parental controls, make purchases and rentals, and view PIN-protected shows on your Sky Q box or your device at home, as well as the downloading and viewing of recordings on a device.

    Sky Device PIN

    You can set this up to restrict both the downloading and viewing of on demand shows on the Sky Q app, as well as restrict live TV and on demand shows when you're away from home.

    Whenever you’re asked to enter a PIN, you'll be told which one to use.

    For more information, see Setting PIN-protection on the Sky Q app.

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