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Manage your bills

Viewing and understanding your Sky bills

Viewing your bills

You can view your bills online, on your Sky box or in the My Sky app.

Sky Mobile is billed separately. If you're a Sky Mobile customer, please see our Understanding your Sky Mobile bill help article.

  • 1. Online
    1. Sign in to My Sky using your Sky iD. If you don't have a Sky iD, follow the Sign up link.
    2. In the Bill section, go to Latest bill.
    We calculate your bill and upload it online 14 days before your payment due date, so you'll be able to see it then.

  • 2. On your Sky box

    Sky+ customers

    1. Press interactive on your Sky remote.
    2. Highlight My Account and press select.
    3. Navigate to View my Sky bill, entering your Sky TV PIN when prompted.

    Depending on your Sky+ software version, you may also be able to access your bill by pressing the yellow button on your Sky remote when you're on any live TV channel. Read more on Sky Community

    Sky Q customers

    1. Press Home on your Sky Q remote and select My Account.
    2. Choose Bills, select the bill you want to view, and enter your Sky TV PIN.

  • 3. In the My Sky app

    1. Open the My Sky app and, if you haven’t already, sign in using your Sky iD details. If you’re new to the app, visit our My Sky app page to find out more.

    2. Select Manage account, then either TVBroadband & Talk or Mobile followed by Latest bill.


Understanding your bill

Watch the following video or read the information below to better understand the billing process:

  • Understanding your current Sky bill

    When paying a bill, you’re paying in advance for your fixed-price subscriptions such as Sky TV, Sky Broadband, Sky Talk and Sky Line Rental.

    If you have any one-off charges, such as call charges, movies from Sky Store or Sky Box Office charges, these will appear on your next bill.

    Your Sky bill gives a full breakdown of your services, such as:

    • Your Sky TV subscription, including any multi-screen subscriptions and HD.
    • Your Sky Broadband package.
    • Your Sky Talk line rental, call packages and any additional call charges. You can find a full list of every call made, the duration of each call and to which number and area. This includes national and international calls, calls to mobiles and calls to non-geographic numbers (that begin with codes such as 0845, 0870 and 0871).
    • Any Pay-per-view services like Sky Box Office or Sky Store.
    • Any charges or credit, such as adjustments for offers or discounts.

    If your bill amount isn’t what you were expecting, check your bill to see:

    • If any of your Sky subscription offers have come to an end.
    • If you’ve been charged for a Sky Box Office or Sky Store purchase.
    • If you’re a Sky Talk customer, if there are any call charges. You can set up call charge alerts for your account if this is the case.

    If you’re still unsure about your bill, please contact us.

  • Understanding your first two Sky bills

    Your first bill

    You only start paying for your service from the date it becomes active.

    Your first payment will be taken 14 days after your service begins. This amount will cover the 14 days used and the remainder of your first month. For example, if your service was activated on 4 July, payment will be taken on 18 July and will cover the period 4 July – 3 August.

    This means your first bill might be higher than what you expect.

    Your second bill

    A second payment will be taken approximately 14 days after your first bill was paid, depending on the date you’ve selected your Direct Debit/Credit Card payment to be taken. As payments are made in advance, this will cover your next month’s subscription.

    So using the previous example, your second bill payment would be taken on 3 August and will cover services for the period 4 August – 3 September.

    You may notice that the dates billed cover more than one month. This is because the bill will include any services that have become active since the previous payment, such as Sky Broadband, Sky Talk or Sky Line Rental. So if Sky Broadband became active since 18 July, you'll also be billed for the period 18 July – 3 August.

  • Fees and charges that may appear on your bill

    Fees and charges that may appear on your bill include:

    • If you don’t pay your bill by your payment due date, we may charge a £7.50, or €10 if in the ROI, late payment fee* and any costs we incur when recovering debt on your account. Your Sky services could also be restricted.
    • If you don’t have enough money in your account, and the payment is cancelled or not cleared by your bank, we’ll have to ask your card provider to reverse the payment. Cancelling this payment will incur a chargeback fee by your card provider so we may pass this on to you. The current Visa and Mastercard chargeback fee* is £12, or €15 if in the ROI, for each chargeback. 

    If you incur any fees they’ll be shown on your next bill but we won't charge you, restrict your services or instruct a debt collection company without contacting you first.

    *VAT won't be applied to this fee.

For more information, please read our help articles:

Make a payment
Changing your payment method, payment details or payment date

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