How to unlock your account

At Sky we take the security of your data and information extremely seriously.

We have been informed by the provider of email that a number of email accounts have been accessed without permission. As a precautionary measure these accounts have been locked.

If your account has been locked, please call us on 03442 411 280. Our automated system will unlock your iD, then you’ll need to complete all of the following steps:

  1. Reset your Sky iD password.
  2. Provide us with a recovery email that you can use if you need to reset your password again in the future and update your security question.
  3. Reset your web browser (Google Chrome, Safari etc.).
  4. Sign in to your Sky email account and check your email settings. See 'What should you do if you suspect your account has been accessed without permission?' below.

For more information about how to keep your Sky email account secure, see our Sky email privacy and security articles.

Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply so check your provider's tariff guide.