Free directory enquiries – 195 service

If you can't read or hold the printed directory due to a physical or sensory disability, or a medical condition, you can register for the free 195 service to connect to lots of destinations with the help of an operator.

How to register

To register, you'll need to fill out an application form and have a medical professional countersign it. To get your application form, call 0800 587 0195 (available Monday to Friday between 9am and 4:30pm).

Once you're registered

If you're connected to 195 through:Then...
Sky Talk:It's free to contact the operator, then any calls made through it are charged at our standard Sky Talk rate (depending on the Sky Talk tariff you have).
Sky Mobile:It's free to contact the operator and make any onward connected calls.
Another phone providerYou'll need to check their rates.


Connecting to directory enquiries? If you connect through Sky Talk to Directory Enquiries (DQ) through the 195 service, you'll be charged as though you'd made the call directly to DQ.