Fluctuating speeds in your first ten days

In your first ten days as a Sky Broadband customer, we test your phone line so that we can provide you with the best performance.

This means that during this time you might notice some variations in speed and your connection may be intermittent – this is completely normal. Please keep your router turned on at all times. This helps us get the most information about your line's performance, so we can select the best settings for your connection.

You can check your broadband speed by using your Sky iD to sign into My Broadband.

Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Did this explain why your speeds are fluctuating?