Fluctuating speeds in your first two weeks

When you join Sky Broadband (or upgrade to a new package), we monitor and test your internet connection to make sure you get the best performance and reliability – there’s no point in a really fast speed if it’s not stable and prone to disconnecting all the time or other issues.

It’s completely normal to notice variations in your speed or for your connection to drop in and out in your first ten days while we do this.

Tip: Always leave your Sky hub turned on so we can get as much info about your connection and performance as possible.

How it works in the first 14 days

Day 0Day 1-4Day 5Day 6-10 Day 10-14

It’s normal to notice variations in your speed.

It’s normal to notice variations in your speed.

It’s normal to notice variations in your speed.  

Your new broadband is activated.

We start testing and optimizing your line. 

We know more info about your line’s performance.

We continue tweaking and testing the optimum settings for your connection. 

Good news – your connection is now stable at the best speed.

What happens after the first 14 days?

Dynamic Line Management (DLM) will continue to automatically monitor your connection and if it notices that your line conditions have changed, it will start re-testing your connection to make sure you’re always getting the best performance.

Go to Broadband speeds explained for more info on your broadband speed and what affects it.

Problem with your broadband after 14 days?

If you’re have a problem with your broadband after 14 days, use our online guides for help with common problems like slow speed, poor connection or WiFi issues.

Get help with my broadband

We subscribe to Ofcom's Voluntary Code of Practice on broadband speeds. Go to Sky and Ofcom's Voluntary Code of Practice for more info.