Fixing problems with subtitles
If your subtitles aren’t working properly, first, make sure that subtitles are turned on and available for the show or movie you’re trying to watch. There’ll be an S in the programme information if subtitles are available.
Try another programme
Still nothing? Check another subtitled programme to see if they’re working. If they are, there may be a temporary broadcast issue with the show you’re trying to watch.
Top tip: If subtitles are missing from an individual programme, you can contact the individual broadcaster. If Sky’s the broadcaster, you can contact us.
Restart your Sky box or turn your Sky Glass/Sky Stream puck off and on again
If subtitles aren't working on any programme:
- Press standby on your Sky remote and switch off your box or Sky Glass at the mains.
- Wait a couple of minutes, then switch it back on at the mains.
- Wait at least 4 minutes, then press standby on your remote to switch your box or TV back on. For Sky Q: wait at least 5 minutes for your screen to go blank, then press Home.
Most features will work straight away, but Search, TV Guide and the Planner may take a few minutes to return.
Once your box or TV has restarted, try the subtitles again. If they’re still not working, check your software version.
Subtitles are now available for On Demand content in the Sky Go app on tablet, mobile and desktop devices. They are not available on live content or in recordings in the Sky Go app, or on consoles. Subtitles are not available in the Sky Kids app, on Ultra HD Entertainment or Cinema content, or on the Sky Store section of the set top box. For more help, read our guide to switching on subtitles.
Subtitles are provided by the broadcaster, so you're not able to re-position where they appear on screen.
Please note: Channel 4 content is currently not included, but is coming in 2021. This means that you may see an "S" in the programme details for a show, but if that show comes from Channel 4, the subtitles will not appear. Rest assured, this will be added in the coming months.