Fixing problems with subtitles

If your subtitles aren’t working properly, first, make sure that subtitles are turned on and available for the show or movie you’re trying to watch. There’ll be an S in the programme information if subtitles are available.

Need help checking if subtitles are available for a show or switching it on? Check out our guides to Finding shows and movies with subtitles and Switching on subtitles.

Try another programme

Still nothing? Check another subtitled programme to see if they’re working. If they are, there may be a temporary broadcast issue with the show you’re trying to watch.

Key Information

Top tip: If subtitles are missing from an individual programme, you can contact the individual broadcaster. If Sky’s the broadcaster, you can contact us.

Restart your Sky box or Sky Glass/Sky Stream puck

If subtitles aren't working on any programme:

  1. Press standby on your Sky remote and switch off your Sky box, Sky Glass TV or Sky Stream puck at the mains.
  2. Wait a couple of minutes, then switch it back on at the mains.
  3. Wait at least 4 minutes, then press standby on your remote to switch your Sky box, Sky Glass TV or Sky Stream puck back on. For Sky Q: wait at least 5 minutes for your screen to go blank, then press Home.

Most features will work straight away, but Search, TV Guide and the Planner may take a few minutes to return.

Once your box, TV or Sky Stream puck has restarted, try the subtitles again. If they’re still not working, check your software version.

Key Information
  • Subtitles are available for Live TV and On Demand content in the Sky Go app on all platforms, including Android, iPhone, iPad, Windows, Mac and games consoles. They aren't available for recordings or live TV streams in Sky Go from a connected Sky Q box. Subtitles aren't available in the Sky Kids app, on Ultra HD Entertainment or Cinema content, or on the Sky Store section of the set top box. For more help, read our guide to switching on subtitles.

  • Subtitles are provided by the broadcaster, so you're not able to re-position where they appear on screen.

Please note: Channel 4 content isn't currently supported in the Sky Go app, but is coming at a later date. This means that you may see an "S" in the programme details for a show, but if that show comes from Channel 4, the subtitles will not appear.