You can find your default Wi-Fi password/network security key on the back or underside of all Sky Hubs and on the Connect card or Keep me handy card that came in the Sky Hub packaging.
Make sure you always enter your password in capital letters. The password doesn't contain any numbers. If you’re asked for a PIN then enter this instead of the password.
If you've previously changed your password/network security key and can't remember it, follow the steps to change it or reset it back to the default below.