Downloading on Sky Q

You can download shows and movies from a number of places:

  1. Press Home on your Sky Q remote and download from: Catch Up TV, Sky Cinema, Sky Box Sets, My Q, Sports, Kids or Music.
  2. Within these menus, you can browse the categories to help you find a show.
  3. Select the movie or show to add it to your download queue. When it’s ready to watch, you’ll see an on screen message.

Sky Q Box Sets menu, Featured higlighted

Prioritising, cancelling or deleting a download

Press sky on your Sky Q remote or select Recordings from the Home screen, then select Downloading.

From there, you can:

Prioritise a download: Find the show  you want to push to the top of the download queue then select Start download or Resume download.

Cancel a download: Find the show then select Cancel download.

Delete a queued download: Find the show then select Delete.

Pause your download queue: Select Pause queue to pause all downloads (you can’t pause one at a time). To resume downloading, select Resume downloads.

Download on demand in SD, HD or Ultra HD

You can download in  SD, HD, or Ultra HD (with a 2TB box and relevant subscription).

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, then On Demand default download format, and choose SD, HD or UHD.

If your chosen On Demand default download format is unavailable, it’ll download in the next available format. E.g. If HD is unavailable, the show will download in SD.

Individual shows

You can download an individual show in a different format without having to change your current settings. When you’ve selected the show, select All formats and you can choose from SD, HD or Ultra HD where available.

Sky Store

When renting or buying from Sky Store, you’ll be given the choice to download in SD, HD or Ultra HD.

Auto download and Auto play

Auto download next episode

When you’re watching an on demand show, the next episode will be added to your download queue if available, allowing you to watch the next episode as soon as it’s downloaded.

Please note: Kids shows are not available for auto download.

Auto play

Once the episode you’re watching comes to an end, the next episode will play. A prompt will display the next episode with a timer to auto play. You can press select to play the next episode or dismiss to cancel it.

To change these features on your Sky Q box, go to Settings, followed by Setup and then Preferences.

Error messages explained

Programme cannot be downloaded

You need an active broadband connection to download shows. To connect to broadband, press Home on your Sky Q remote, select Settings then Network and follow the on screen instructions.

If your broadband is connected but you continue to see this message:

  1. Check status online to see if there are any known issues in your area.

  2. If you're a Sky Broadband customer, visit My Broadband to run some tests and see if a wider problem lies with your broadband connection, or follow our broadband diagnostic.

    Not a Sky Broadband customer? Explore the latest Sky Broadband offers.

  3. If you’re struggling to get a strong broadband signal near your Sky Q box, our Sky Q Booster helps extend your signal to those rooms it doesn't quite reach. To buy a Sky Q booster, please contact us.

End of buffer. Please wait for more to download.

Shows on demand need to partially download or ‘buffer’ before they become available. This is to avoid you needing to start and stop your viewing whilst you wait for more of the show to download.

You’ll see the above error message when the show is being played faster than it’s being downloaded, which could be a result of a drop in connection or fast forwarding to a part that hasn’t been downloaded yet.

You can fix it by pressing Play to resume the download and playback. If you see the message again, wait 5-10 minutes to allow more to download.

Catch Up series links

If you download the latest episode of a show from Catch Up, a series link will automatically be set to record the rest of the series when it's broadcast, making it easier to stay up-to-date with your favourite shows.
Please note: Automatic series links are not available for Kids Catch Up shows or the Ultra HD version of a show.

If you want to turn this feature off, go to Settings, followed by Setup and select Preferences then change Auto record series from catch up to Off.

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