Sky Hub recovery tool

Our recovery tool can get your broadband back up and running if your Sky Hub is having a problem with its software.

Good to know: You don’t need to download the recovery tool if you have a Sky Q Hub – it's built into your hub. If it’s not recovering itself, please get in touch with us.

Downloading the recovery tool

To do this, you’ll need a different internet connection to your Sky Broadband, a computer and an Ethernet cable .

  1. Download the recovery tool to the computer or onto a memory stick:
  1. Connect the computer to your Sky Hub with an Ethernet cable.
  2. Open and run the software download and follow the on screen instructions.

Still need a hand?

If your problem isn’t sorted, you can check out our related help or get in touch with us.