Sky Hub recovery tool

Our recovery tool can get your broadband back up and running if your Sky Hub is having a problem with its software.

Good to know: You don’t need to download the recovery tool if you have a Sky Q Hub – it's built into your hub. If it’s not recovering itself, please get in touch with us.

Downloading the recovery tool

To do this, you’ll need a different internet connection to your Sky Broadband, a computer and an Ethernet cable .

  1. Download the recovery tool to the computer or onto a memory stick:
  1. Connect the computer to your Sky Hub with an Ethernet cable.
  2. Open and run the software download and follow the on screen instructions.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.