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Download the Sky router recovery tool

If you live in the UK and the software on your broadband router has become corrupted, you can use the Sky router recovery tool to get your connection back up and running. Simply connect your computer to the internet using an alternative connection and follow these simple steps: 

  1. Download the recovery tool to your computer or memory stick using one of the links at the bottom of this page.
  2. Run the downloaded software on a PC or Mac while in the same room as your router, as you'll need to connect your computer to the router via an Ethernet cable. 
  3. Follow the on screen instructions.

The Sky Q Hub has a built-in router recovery, so if you have this kind of router, you won’t need to download the router recovery tool. In the highly unlikely event that your Sky Q Hub cannot recover itself, please contact us.

To download the recovery tool please choose either the Windows or the Mac version: