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Download the Sky router recovery tool

If you live in the UK and the software on your broadband router has become corrupted, you can use the Sky router recovery tool to get your connection back up and running. Simply connect your computer to the internet using an alternative connection and follow these simple steps: 

  1. Download the recovery tool to your computer or memory stick using one of the links at the bottom of this page.
  2. Run the downloaded software on a PC or Mac while in the same room as your router, as you'll need to connect your computer to the router via an Ethernet cable. 
  3. Follow the on screen instructions.

Customers in the Republic of Ireland, please call us on 0818 762 917.

The Sky Q Hub has a built-in router recovery, so if you have this kind of router, you won’t need to download the router recovery tool. In the highly unlikely event that your Sky Q Hub cannot recover itself, please call us on 03442 410 515 in the UK or 0818 762 917 in the Republic of Ireland.  

To download the recovery tool please choose either the Windows or the Mac version:

Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide. Calls cost up to 5.3c /min (plus 9.7c connection fee) for Eircom customers. Calls from other providers will vary.