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Delivery - Sky Mobile

  • Unless you’ve paid for your phone in full, you’ll need to sign your credit agreement online before we can confirm your order and send you your phone. If you haven’t already, follow the link in the email we sent you or view and sign it in My Sky.
  • Your new phone will be delivered by courier, free of charge.
  • Phone orders confirmed by 9pm Monday to Friday (excluding Bank Holidays) will be delivered the next working day
  • Orders confirmed after 9pm Friday and by 3pm Sunday will be delivered on Monday (excluding Bank Holidays). 
  • If your order’s confirmed after these times, your phone will take two working days to arrive.
  • Your phone will need to be signed for and the courier may ask for some photo ID, matching the name and delivery address on the order. A family member with the same surname and address can also sign for the delivery with their valid photo ID.
  • Acceptable forms of photo ID include:
    - UK Passport
    - Foreign Passport
    - UK I.D Card
    - Foreign I.D Card
    - UK Driving Licence
    - Police Warrant Card/Military ID Card
    - UK Registered Disabled Card

Track your order

  • To check on the progress of your phone order, follow the tracking links in the emails and texts that we send you.

Rearrange your delivery

  • Not going to be in? Missed your delivery? To rearrange your delivery for a different date, follow the links in your delivery update emails and texts. Please note: You can’t request for your delivery to be left in a safe place or with a neighbour, as you’ll need to sign for it.

Useful info & tips

  • If you’re not in to sign for your phone, our courier will make two delivery attempts before your order’s dropped off at a local depot. You’ll then have seven days to collect it, before it’s returned to us and your order is cancelled.
  • Unfortunately we can’t deliver orders to the following addresses: PO Boxes, BFPO and Republic of Ireland, the Channel Islands (Alderney, Guernsey, Jersey, and Sark) and the Isle of Man.
  • Delivery to some remote postcodes will take two working days. Remote postcodes include: AB30 – 38, AB44-56, FK17-21, G83, HS1-9, all IV postcodes, KA27, KA28, KW0-99, PA20-99, PH17-99, all ZE postcodes and TR21-25.
  • If your estimated delivery date has passed and your order hasn’t arrived yet, please contact our courier (DPD) directly.