Fraudulent or ‘vishing’ calls attempt to gain your personal or financial details over the phone by pretending to be from an official bank or company, or even from ‘Sky’. Sky will always ID&V a customer before discussing any personal information.
Common indicators of vishing calls
The caller might:
- Ask you for your card, account or personal details so that they can update their system or confirm your details for a competition you’ve won.
- Advise you to download software onto one of your personal devices to fix a problem or to validate software you’ve installed. The software will be malicious and could either give partial or full control of your device to its creator, or damage your computer.
What to do
Most companies warn that they don’t contact customers to request personal or financial details. If you receive a call asking for these details, end the call and contact the company directly using the phone number provided on their website, on official correspondence or in a telephone directory.
Sky doesn't make unexpected phone calls to request personal or financial information, so if you receive a call from "us" asking for personal or financial details, please report it on Action Fraud’s website or call them on 0300 123 2040.
Calls to 03 numbers are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply, check your provider’s tariff guide. If you're a Sky Mobile customer, please see our Sky Mobile Tariff Guide.